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Animal Specialty & Emergency Center of Brevard
- Emergency Pet Hospital
- Melbourne, FL
About this business
Location details
2281 W Eau Gallie Blvd, Melbourne, FL, 32935, United States
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I took my dog Dexter in there last night to get some assistance, because he had a sliced paw. We took him there cause we had no where else to go last night. They told us that he was going to need a lot of anesthesia and it would be a $1100 bill for them to clean it up and stitch em up. They didnt even bother to realize that his front paw was cut. They did not care too much about helping a customer and taken care of a pet, rather than how much they could get out of us. I know they were trying to screw us cause they first come... read more
Business response:
Mr. Miller, You were kind and seemed relieved that Dexter had been seen by the vet when we saw you on Wednesday - your review takes us by surprise. Our team is salaried and NOT compensated based on production. We pride ourselves on offering the "gold standard" of care but we are happy to provide basic treatment that can hold a pet family over until they can see their regular vet. That is what we did for you and Dexter for less than $150. If you have questions about Dexter's treatment please contact us at 321-725-5365 and ask... read more
We will see you in court since you refuse to talk to us regarding our dog losing his eye after catching a horrible infection while under your care. The neurologist, director and owner refused to address this matter. This establishment is horrid.
Business response:
Donna Ricci Padula, we are not in any way affiliated with "Brevard Animal Emergency" the affliliate of "Wag N Tails" in Palm Bay which opened up with a similar name this past year. Their name has caused confusion for many of our clients. We are so sorry you had a poor experience there. We would greatly appreciate it if you would redirect your comments to the appropriate business. You can call us at 321-725-5365 if you have any questions or would like to stop by for a tour of the hospital.
Came In with a seizing dog Totally out of it and a Dr.Barcher had his staff (1 who also didnt want to be bothered, a red head)advise me (outside with never even seeing the dog) to take him to the shelter my self because he was already in my truck.Guess they didnt want to be inconvenienced.What an amazing Emergency Vet
Business response:
Hi Mr. Eau Gallie. Unfortunately, we cannot treat pets without authorization. No one in your party wanted to claim ownership of the pet or surrender the pet for care. The dog was stable when our technicians saw him and we we do hope the dog is doing better.
Your staff may need to look into some sensitivity training.
Frequently asked questions about Animal Specialty & Emergency Center of Brevard
How is Animal Specialty & Emergency Center of Brevard rated?
Animal Specialty & Emergency Center of Brevard has a 4.3 star rating with 2,121 reviews.
When is Animal Specialty & Emergency Center of Brevard open?
Animal Specialty & Emergency Center of Brevard is open now. It is open 24/7.