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Animal Specialty & Emergency Center of Brevard
- Emergency Pet Hospital
- Melbourne, FL
About this business
Location details
2281 W Eau Gallie Blvd, Melbourne, FL, 32935, United States
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I took my 2 year old chihuahua there at 6 am because she was in active labor with a sac hanging out from her and the babies were too big to deliver. The CVT named Desiree was the most cold hearted and rude vet tech I ever had experienced. Before we came in there, I called to speak to someone about bringing my baby in, and when we arrived, this person rolled her eyes at us when we walked in the door. Basically, we were told the dog needed a csection that would cost thousands and thousands of dollars and to apply for CareCredi... read more
Business response:
Jenday, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure it does not happen again. We are happy to hear that your dog is doing well. Please know that this is not our standard of care.
RecommendedI'm not really sure if I would recommend the doctors of this center or not. I never saw them. I know I am extremely disappointed in the professionalism of the front desk. My cat was dying in my arms, my regular vet was not open, so I ran in here hoping against hope my Pearl would make it. This was on Saturday. the 3rd, about 7am. The tech took her out of my arms, returned a few minutes later telling me she didn't make it, and would I like to say goodbye. Yes thank you. Yes I want her ashes. I was quoted a price an... read more
Business response:
We are very sorry for any miscommunication. We pride ourselves on being very caring, especially in delicate situations, like this one. Someone from our team will reach out to you as soon as possible. We are very sorry for your loss.
One of the worst experiences I’ve ever had at a veterinarian. Just the pricing alone is something they should really evaluate. We had taken our dog when she got sick. They barely gave us any options other than to do tests. The costs for the TESTING let me repeat myself JUST TO TEST TO SEE WHAT WAS WRONG was a whopping $3,000. That crazy amount of money just to do testing to see what was wrong. Due to our financial issues we had to go with a cheaper option which was to take her home with some meds and IV fluids. She ended up ... read more
Business response:
We are very sorry for your loss of Lily. We understand how truly hard it is to lose a beloved pet. We did find a less expensive estimate for diagnostics and additional oral medications ranging from $312-$403 which was declined. Unfortunately, without diagnostic testing, we can not diagnose. Without a diagnosis, we can not treat accordingly. Again, we are very sorry for your loss and our thoughts are with your family.
What a great place doctors and staff are amazing can’t thank enough for taking care of my Scottie!!!!!
Never again will I take my pets here. Money hungry and taking advantage of people in a desperate time of need, don't see how you sleep at night! I hope some other emergency vet opens soon to close this place down.
Never again will I take my pets here. Money hungry and taking advantage of people in a desperate time of need, don't see how you sleep at night! I hope some other emergency vet opens soon to close this place down.
That place is the worst place ever.. they make you believe they have your pets best interest, but it's all about the money, I used all my savings and charged all my credit cards to the max, my little guy spent 2 nights in that place they over medicated him, put a feeding tube in, went to pick him up to take him home, said they didn't have the discharge papers ready so while we were waiting for them we stayed with our little guy patting him telling him everything was going to be okay, we were talking to the Doctor and in mid... read more
Frequently asked questions about Animal Specialty & Emergency Center of Brevard
How is Animal Specialty & Emergency Center of Brevard rated?
Animal Specialty & Emergency Center of Brevard has a 4.3 star rating with 2,023 reviews.
When is Animal Specialty & Emergency Center of Brevard open?
Animal Specialty & Emergency Center of Brevard is open now. It is open 24/7.