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Anna De La Cruz at Velocio Mortgage L.L.C.
- Mortgage Brokers
- San Antonio, TX
About this business
Location details
3239 N Loop 1604 W, Suite 201, San Antonio, TX, 78257, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. Very little communication. Had to send the same documents multiple times. She didn’t send everything through underwriting when we were supposed to close. She had another person reach out for documents I sent her. She forgot the title policy fee in our closing costs. And finally, there was never a final inspection done on the house. Very poor
Business response:
Hello Mason, I am very sorry to hear that you had an unpleasant home buying experience with us. If you would please email your preferred contact information to info@houseloan.com, a member of our leadership team would like to reach out to you to learn more about your experience so we can work to improve our processes.
Everything was great until we signed the paperwork for our new home. I’ve been trying to contact someone in regards about a check I received through mail without a justification letter. I haven’t heard back nor have I received a copy of the justification letter. I also had questions about my mortgage payments. The only time I’ve been contacted was to ask me for a copy of my tax exemption letter. But, when I in return ask them if my mortgage payments are going to change due to tax exemptions, I can’t get a hold of anyone. Now... read more
Everyone was so easy to get a hold of, even on a Sunday. I knew if I had any questions, I can get an answer with just a phone call.
Very efficient thank you for your help
Anna was the best. By far the best home buying experience we have ever had. Cannot day enough good things about her!
Awesome customer service! Very helpful assisting, and guiding us though the process. We are very appreciative.
After getting all the necessary to you all ,things moved very fast,and you answer the phone when we call
Anna De La Cruz was awesome to work with. Her communication and willingness to run scenarios made the process so easy. She was great to work with. Highly recommend.
Anna was amazing and went above and beyond! Highly recommend her and her team.
Frequently asked questions about Anna De La Cruz at Velocio Mortgage L.L.C.
How is Anna De La Cruz at Velocio Mortgage L.L.C. rated?
Anna De La Cruz at Velocio Mortgage L.L.C. has a 4.5 star rating with 57 reviews.
When is Anna De La Cruz at Velocio Mortgage L.L.C. open?
Anna De La Cruz at Velocio Mortgage L.L.C. is closed now. It will open on Monday at 9:00 a.m.