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Anna De La Cruz at Velocio Mortgage L.L.C.
- Mortgage Brokers
- San Antonio, TX
About this business
Location details
3239 N Loop 1604 W, Suite 201, San Antonio, TX, 78257, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After getting all the necessary to you all ,things moved very fast,and you answer the phone when we call
Anna De La Cruz was awesome to work with. Her communication and willingness to run scenarios made the process so easy. She was great to work with. Highly recommend.
Anna was amazing and went above and beyond! Highly recommend her and her team.
Smooth process
Great customer service and thanks for the hard work and dedication to make my home buying experience a great pleasure
Where do I start? First Ashton Homes in general was a huge let down. The only solid person that we worked with for that company was James. He was always on top of his game and made sure things happened in a timely manner. This was my wife and I first time buying a home. It was the most stressful experience we have had purchasing anything ever. Ive never seen my wife so stressed and brought to tears so frequently. All of this was ultimately caused by Anna's constant unprofessional inconsistencies. Every estimate sheet for clo... read more
We had an awful experience with this lender. Almost no communication. Constantly missing dates/deadlines. And the icing on the cake for me was when I was asked for a copy of my wife’s drivers license, for the 4th time, the day before closing… pick literally any other lender and you’re far more likely to have a better outcome.
Very Polite, professional loan officers but I cannot say the same for the underwriting process. I started the loan process with Velocio Mortgage for the purchase of my new built home, 8 months before the loan closed. The entire process leading up to underwriting went smooth and the whole process was mapped out on their easy to navigate, loan portal. I submitted all documents to Velocio within a few hours of the request as to prevent any hold up on my end. 24 hours prior to loan closing I was contacted by my loan officer and ... read more
Business response:
Thank you for sharing your experience with us, though we’re disheartened to hear what happened. For over three decades, we’ve lived by our company’s mission: to transform individual lives through lending and make dreams of homeownership come true. One of the ways we put our borrowers first is by maintaining a 100% commitment to closing on-time. This means that we do whatever it takes to reach your agreed-upon closing date, while making your mortgage processing as smooth and as easy for you as possible. Would you mind reachin... read more
Horrible. Very little communication. Had to send the same documents multiple times. She didn’t send everything through underwriting when we were supposed to close. She had another person reach out for documents I sent her. She forgot the title policy fee in our closing costs. And finally, there was never a final inspection done on the house. Very poor
Business response:
Hello Mason, I am very sorry to hear that you had an unpleasant home buying experience with us. If you would please email your preferred contact information to info@houseloan.com, a member of our leadership team would like to reach out to you to learn more about your experience so we can work to improve our processes.
Frequently asked questions about Anna De La Cruz at Velocio Mortgage L.L.C.
How is Anna De La Cruz at Velocio Mortgage L.L.C. rated?
Anna De La Cruz at Velocio Mortgage L.L.C. has a 4.5 star rating with 52 reviews.
When is Anna De La Cruz at Velocio Mortgage L.L.C. open?
Anna De La Cruz at Velocio Mortgage L.L.C. is closed now. It will open at 9:00 a.m.