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Arbor Terrace Hamilton Mill
About this business
Arbor Terrace Hamilton Mill offers luxury independent living, assisted living, and memory care in Dacula. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
This was hard for me to rate. The bottom line is my mother was in memory care and she was difficult. I discovered that the staff really didn't know how to redirect dementia patients and my mother wasn't treated with kindness. I felt sometimes the staff actually made her behavior worse by the things they said to her. Administrators acted like they cared, but the med techs, nurse practitioner, and the manager of memory care would tell me all the time what behaviors from my mother would get her kicked out of the facility. It wa... read more
Business response:
Thank you for sharing your experience. We are committed to providing compassionate and effective memory care and take all feedback seriously. We would appreciate the opportunity to discuss your concerns further. Please contact our Executive Director, Andrea Webb, at (770)-999-0421 to share more details. Your insight is valuable to us, and we appreciate your time.
My mother has been a resident for a few years and we both are very pleased with her care, all if the staff and the activities that keep her active!
Business response:
Thank you for your wonderful review! We’re so glad to hear that both you and your mother are pleased with the care she’s receiving and that the activities help keep her active and engaged. Our team is dedicated to providing the best possible experience for our residents, and your kind words mean a lot to us. We’re grateful to have your mother as part of our community!
Arbor Terrace Hamilton Mill is a well-run, quality facility. It was an especially great if the resident can walk or can transfer from wheelchair on their own. Our challenge: the memory center did not allow Hoyer lifts. When a Hoyer lift became necessary, our loved one (who was in Hospice) was given a 30 day notice to leave. Even though Hospice would supply the Hoyer lift, Arbor Terrace would not allow it. So we had to move a 91-year old Alzheimer’s patient within 30 days. Arbor Terrace is a beautiful facility, and can be a g... read more
I highly recommend Arbor Terrace every chance I get - its excellent, particularly the staff, food, activities, loving care.
Business response:
Thank you so much for your enthusiastic recommendation of Arbor Terrace Hamilton Mill! We're thrilled to hear that you find our staff, food, activities, and loving care to be excellent. Your kind words mean a lot to us, and we're grateful for your support. Thank you for being a part of our community!
Arbor Terrace Hamilton Mill is an excellent community all the way around. I could not be happier. The staff members are excellent. The facility is pristine. My brother is very happy there. I had lunch there the other day and the good was great. Based on the experience we have had so far, we would absolutely recommend this community to other families.
Business response:
Hi Jan, thank you so much for your positive comments about Arbor Terrace Hamilton Mill! We hope you have a great day!
They have done very well - I would highly recommend it. It's a very good place for somebody who needs help. Sometimes the language barrier with the caregivers is a little tough (for someone of my age to hear and understand), but they're very willing to help. And overall I would recommend Arbor Terrace.
Business response:
Thank you so much for your positive comments about Arbor Terrace Hamilton Mill! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The food is okay. We picked this community, because it was better suited for my loved one, it's quieter, and it was more age appropriate. It's a very safe location and it's super clean. The dining room area lost the chef, and sometimes it's too much salt on the food. Sometimes everything offered on the menu, is often not available for the residents. I would recommend to other families. It's a nice place, and they take really good care of the community.
Business response:
Thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Hamilton Mill! Please don't hesitate to reach out if there's anything additional we can do for your family.
Was a very welcoming tour, very clean and inviting. In the end we chose one that was a better fit for our family.
Business response:
We appreciate your positive review about your experience with us! We do hope we can be of assistance in the future. Take care!
I would recommend you check in to the community and see if it would be the right fit for your loved one. It is a really nice community. They have a lot of activities for the residents to choose from to participate in. They have celebrations, outings, games, and more as some activities available. My loved one is really enjoying breakfast. If the resident doesn't feel like eating in the dining room, they can call down and have the meal ready to be picked up for to go to eat in their room. There is a full kitchen and washer and... read more
Business response:
Joy, thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Hamilton Mill!
Frequently asked questions about Arbor Terrace Hamilton Mill
How is Arbor Terrace Hamilton Mill rated?
Arbor Terrace Hamilton Mill has a 4.8 star rating with 192 reviews.
When is Arbor Terrace Hamilton Mill open?
Arbor Terrace Hamilton Mill is open now. It is open 24/7.