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Asher Point Independent Living of Tyler
- Retirement Homes
- Tyler, TX
About this business
Location details
506 Rice Rd, Tyler, TX, 75703, United States
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The staff was always helpful, friendly and compassionate.
What our family likes the most about the Holiday Rosewood Estates community is just how clean it is overall and it is a very good value. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.
Rosewood is going through a transition from Holiday to Atria right now. Also renovations. New residents don't get all the help they need. . They are short handed they say. Feel they are in over their heads but they are trying. Care? This is an independent life facility. There is no "care". Food is acceptable but service is poor. Food always cold. Not enough help. Activities are average. But they are trying. Value, hard to put a number to but I would make the move even if I had known what I know now. Over all I like my new ho... read more
Business response:
Thank you for sharing your concerns. The General Manager would appreciate the opportunity to discuss them with you further. Please email me at CustomerService@AtriaSeniorLiving.com, and I will put you in touch with him.
Well, from the moment we walked in, it felt off. There were problems with the elevator, they were painting all the rooms we wanted to see or doing major construction. It just didn't feel as welcome as [facility name removed]. And, it was way more expensive. The grounds were beautiful at Rosewood but, I just didn't like it as much as [facility name removed] It also had a weird smell to it!
It was not good fit for me. The initial impression I had from my visit, and the meal I had, with the beautiful free apple pie I was given, was not based on the truth and my experience changed my impression after I moved there. I moved there in July and moved out by the end of November.
Very supportive and attentive staff. Nice apartments. Food could improve and it would have been nice to have been able to get my mom a gift certificate for the hair and nail place. They only take cash and I couldn't prepay for it.
My son chose this facility for our loved one. I'm not sure I would've picked it. The price was the cheapest. They offer activities, [name removed] is wonderful! They offer light housekeeping. I would tell someone to look around especially meal times. We do have a new chef, so far he's bringing up the rating. They are also in the process of doing so many upgrades.
There are some positives.....but there are negatives to go along.....At first the place was really good. But now that the new company took over or merged, there are some areas that are slacking. Now to give some credit, the lack of people working there has gone down so not being able to hire more staff might have something to do with it. Now the biggest applause I give them is the activities are wonderful. The director in charge of this program is wonderful and it shows that she loves her job.
Most of the staff are nice but some are not. The biggest problem is the care services - they don't offer what they said they had. I had the hire a personal aid for assistance I needed in morning and night. They had a Baptist ministry [name removed] who had raved over meals and had a bible study, but it was on second floor and elevator was hard to operate without the help. The other residents are nice. Yes, need improvements and honesty with services offered and accessibility of room's in apt. Cost is good for apt but should ... read more
Frequently asked questions about Asher Point Independent Living of Tyler
How is Asher Point Independent Living of Tyler rated?
Asher Point Independent Living of Tyler has a 4.3 star rating with 207 reviews.
When is Asher Point Independent Living of Tyler open?
Asher Point Independent Living of Tyler is open now. It is open 24/7.