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Ashley Apartments
- Apartments
- Laurel, MD
About this business
Location details
3472 Andrew Ct, Laurel, MD, 20724, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Best First Apartment My husband and I recently got married. They were very accommodating to us when we were planning to move in. The people in the office really seem like they care about the residents. We had a flood from the apartment above us and they had maintenance come in and fix the problem within two days. Cons: The bathroom is a little small, but it's not too hard to make it work.
Business response:
Sabrina, we just wanted you to know how much we appreciate this review. We hope you'll always remember us as the first place your new family called home.
No place like home...... A great location and easy commute between to major metropolitan area's, surrounded by lots of shopping and dining establishments to choose from. The common areas are well maintained and the exterior of the buildings are constantly being renovated and give a fresh clean look daily. Maintenance issues are responded to with uncanny quickness. Unlike other apartments they offer a community center with pool for anyone who chooses to use it for such things as birthday parties or your weekly favorite sports... read more
Business response:
Thank you for sharing your 5-star rating! Our team is grateful for your support.
Ashley apartments Nice and big but the rental office is always lying
Business response:
We appreciate your feedback, though we're sorry to hear you weren't satisfied with your home. Our team is always striving to improve, so we hope we were able to resolve your concerns in time. But, please know that we're listening to your feedback, even now.
Unprofessional leasing office Our experience with the leasing office has been disappointing due to repeated administrative errors and inconsistent communication. Less than one week after receiving our keys, we found a notice on our door stating that we owed an additional $175 and $300. After speaking with multiple members of the leasing office, we were informed that the $175 charge had actually been intended for another resident who had requested a different unit. The $300 charge resulted from an error on our approval letter... read more
Business response:
Dear Bria, your comments are important to us and have been escalated to the appropriate management team for review. They will carefully evaluate the information you've provided and determine the appropriate next steps. In addition, we encourage you to contact customerservice@dreyfuss.net to speak with a member of our support team directly. Thank you.
Verified Renter Our experience with the leasing office has been disappointing due to repeated administrative errors and inconsistent communication. Less than a week after receiving our keys, we received a notice stating we owed an additional $175 and $300. After speaking with multiple staff members, we learned the $175 charge was intended for another resident, while the $300 charge resulted from an error on our approval letter. Before moving in, I confirmed our payment amounts several times via email and was repeatedly told ... read more
Business response:
Your comments are important to us and have been escalated to the appropriate management team for review. They will carefully evaluate the information you've provided and determine the appropriate next steps. In addition, we encourage you to contact customerservice@dreyfuss.net to speak with a member of our support team directly. Thank you.
Verified Renter I used to give it 5 stars but lately maintance request and getting things fix has been very bad. When the other supervisor was around he will call to see if it got fix otherwise he will come himself to fix it. I know they been short staff but new employees for them have been with attitudes if they come again to “fix” what never was fix in the first place. Also I know residents don’t keep the complex clean like they are suppose to but the cleaning ladies use to come everyday to clean our building to sweep, mop... read more
Verified Renter Our family’s experience here has been generally positive. The community is mostly quiet and conveniently located. While there are a few areas that could use improvement, overall it has been a comfortable and practical place for our family.
Business response:
Thank you for the positive feedback! We're happy to hear that our quiet, convenient location has stood out to you as a great place for your family to call home. If there's anything more we can do to earn those final stars, please don't hesitate to reach out and let us know.
Verified Renter I used to give it 5 stars but lately maintance request and getting things fix has been very bad. When the other supervisor was around he will call to see if it got fix otherwise he will come himself to fix it. I know they been short staff but new employees for them have been with attitudes if they come again to “fix” what never was fix in the first place. Also I know residents don’t keep the complex clean like they are suppose to but the cleaning ladies use to come everyday to clean our building to sweep, mop... read more
Business response:
We are concerned to hear that maintenance delays and staff issues have affected your stay. We take your feedback seriously and we encourage you to contact our leasing office at your earliest convenience to share any further questions or concerns with us. We look forward to assisting you.
Poor property management While it being one of the hottest weeks of the summer so far, Ashley apartments AC isn’t working thruout the entire property. I live with my wife and 2 children in this apartment. We called everyone from property manager to maintence managers an no one has a ETA on when the air conditioning will be fixed. No emails was sent out from the property letting anyone know of the issues they are having. The ac has been out since the 20th of June a still no ETA has beeen provided. Also in our lease agreement,... read more
Business response:
We're sorry to receive your review. Our team is working diligently to ensure the A/C is working at optimum capacity. Please don't hesitate to reach out with any questions. We appreciate your patience at this time.
Frequently asked questions about Ashley Apartments
How is Ashley Apartments rated?
Ashley Apartments has a 4.1 star rating with 514 reviews.
When is Ashley Apartments open?
Ashley Apartments is open now. It will close at 6:00 p.m.