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Ashley Apartments
- Apartments
- Laurel, MD
About this business
Location details
3472 Andrew Ct, Laurel, MD, 20724, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ashley apartments Nice and big but the rental office is always lying
Verified Renter I used to give it 5 stars but lately maintance request and getting things fix has been very bad. When the other supervisor was around he will call to see if it got fix otherwise he will come himself to fix it. I know they been short staff but new employees for them have been with attitudes if they come again to “fix” what never was fix in the first place. Also I know residents don’t keep the complex clean like they are suppose to but the cleaning ladies use to come everyday to clean our building to sweep, mop... read more
Business response:
We are concerned to hear that maintenance delays and staff issues have affected your stay. We take your feedback seriously and we encourage you to contact our leasing office at your earliest convenience to share any further questions or concerns with us. We look forward to assisting you.
Poor property management While it being one of the hottest weeks of the summer so far, Ashley apartments AC isn’t working thruout the entire property. I live with my wife and 2 children in this apartment. We called everyone from property manager to maintence managers an no one has a ETA on when the air conditioning will be fixed. No emails was sent out from the property letting anyone know of the issues they are having. The ac has been out since the 20th of June a still no ETA has beeen provided. Also in our lease agreement,... read more
Business response:
We're sorry to receive your review. Our team is working diligently to ensure the A/C is working at optimum capacity. Please don't hesitate to reach out with any questions. We appreciate your patience at this time.
Verified Renter Rent is too high for all the things that happen while staying there. Parking limited. Pay extra for parking with a sticker. Pay extra if I have a roommate. One bedroom way too high compared to other places. Too many emails about the rules. Seen and liked other places better.
Business response:
Thank you for reaching out. Our goal is to ensure all our residents are content in their homes, so it’s disappointing to learn that frustrations with parking and communication have prevented you from enjoying your time in our community. We'd love the opportunity to work with you to improve your stay. At your earliest convenience, please reach out to the office and set up an in-person meeting with our office. Thank you for your feedback -- we hope to speak with you soon.
Verified Renter Our family has been in Ashley Apartments since 2015. Our experience here has been mixed over the years. However, overall the staff makes an effort to ensure that you have a positive experience in the community.
Business response:
As a valued resident, we appreciate you taking the time to leave us a review. However, it would be valuable for us to learn more regarding your personal experience in order to offer solutions. Give us a call or stop by the office to resolve your concerns.
Verified Renter after getting approved it was such a hassle to get into the place. Something always came up it seemed like. Move in date switched three times even after making arrangements for these days. After we finally moved in we discovered the apartment has roaches. And also they will be charging utilities based on how many people occupy the apartment for unexpired leases. When my lease expires I will not be renewing it.
Business response:
We’re saddened to see your experience here has been anything less than excellent and would appreciate the opportunity to discuss your thoughts. We understand that first impressions are important when moving into a new home and we regret that your move-in experience didn't go as smoothly as we would have hoped. We would greatly appreciate an opportunity to work with you to get your stay with us back on track. We apologize for any inconvenience you’ve experienced regarding pests in your home. Luckily, we have ways of solving t... read more
Room for improvements Pros: -Close to shopping center. Rent goes up like 7% every year but it’s still affordable for the area. -Spacious apartment, with nice balconies. Some have storage closet too. -Dog poop stations. Free poop bags provided along with multiple disposal stations. -Simple maintenance request system. You call, receive a confirmation number, and they show up randomly. -Open door policy for management during business hours. They are also good at answering phone calls. -Kids play outside safely with no problems.... read more
Business response:
While we always like to hear from our residents, it's unfortunate to hear that your experience does not reflect the high standard of living we strive to provide. We take concerns regarding safety incredibly seriously as our team works hard to create an environment in which every resident feels comfortable. Additionally, we understand any concerns that may be present with our current parking structure, we are always finding new ways to improve ourselves and our community. We strongly encourage you to set up a time to meet in ... read more
Verified Renter I’m living with hole in my walls for two weeks now. All my belongings that are normally stored in the closet is sitting out on the floors and I don’t know when repairs will be made. The pipe that has caused this leak is still leaking and mold and mildew is forming to the point where you can smell it. This is unacceptable. I would not recommend this place at all.
Business response:
Our team is troubled about your concerns regarding your living experience at Ashley Apartments. We would appreciate the opportunity to change your perception of our community. Our goal is always to provide maintenance services promptly. All resident requests are addressed in the order in which they are received with priority given to more urgent repairs. That said, if your request has been pending for longer than expected, you can always contact us directly to get more information about the status.
Don't do it If you like marijuana users, loud music, trash not in dumpster (by residents), not curbing dogs and too many occupancies in one dwelling. Then Ashley Apartments is perfect for you. I've lived at Ashley Apartments for many years. But when my lease ends I'm through. Each year the quality has significantly declined. The staff is a rotating door of people and management. However some of the staff and management have been professional. My issues have gone unsolved and I feel powerless. So I want the public to know. Th... read more
Frequently asked questions about Ashley Apartments
How is Ashley Apartments rated?
Ashley Apartments has a 4.1 star rating with 465 reviews.
When is Ashley Apartments open?
Ashley Apartments is closed now. It will open at 9:00 a.m.