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Ashley Apartments
- Apartments
- Laurel, MD
About this business
Location details
3472 Andrew Ct, Laurel, MD, 20724, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Rent is too high for all the things that happen while staying there. Parking limited. Pay extra for parking with a sticker. Pay extra if I have a roommate. One bedroom way too high compared to other places. Too many emails about the rules. Seen and liked other places better.
Business response:
Thank you for reaching out. Our goal is to ensure all our residents are content in their homes, so it’s disappointing to learn that frustrations with parking and communication have prevented you from enjoying your time in our community. We'd love the opportunity to work with you to improve your stay. At your earliest convenience, please reach out to the office and set up an in-person meeting with our office. Thank you for your feedback -- we hope to speak with you soon.
Verified Renter Our family has been in Ashley Apartments since 2015. Our experience here has been mixed over the years. However, overall the staff makes an effort to ensure that you have a positive experience in the community.
Business response:
As a valued resident, we appreciate you taking the time to leave us a review. However, it would be valuable for us to learn more regarding your personal experience in order to offer solutions. Give us a call or stop by the office to resolve your concerns.
Verified Renter after getting approved it was such a hassle to get into the place. Something always came up it seemed like. Move in date switched three times even after making arrangements for these days. After we finally moved in we discovered the apartment has roaches. And also they will be charging utilities based on how many people occupy the apartment for unexpired leases. When my lease expires I will not be renewing it.
Business response:
We’re saddened to see your experience here has been anything less than excellent and would appreciate the opportunity to discuss your thoughts. We understand that first impressions are important when moving into a new home and we regret that your move-in experience didn't go as smoothly as we would have hoped. We would greatly appreciate an opportunity to work with you to get your stay with us back on track. We apologize for any inconvenience you’ve experienced regarding pests in your home. Luckily, we have ways of solving t... read more
Room for improvements Pros: -Close to shopping center. Rent goes up like 7% every year but it’s still affordable for the area. -Spacious apartment, with nice balconies. Some have storage closet too. -Dog poop stations. Free poop bags provided along with multiple disposal stations. -Simple maintenance request system. You call, receive a confirmation number, and they show up randomly. -Open door policy for management during business hours. They are also good at answering phone calls. -Kids play outside safely with no problems.... read more
Business response:
While we always like to hear from our residents, it's unfortunate to hear that your experience does not reflect the high standard of living we strive to provide. We take concerns regarding safety incredibly seriously as our team works hard to create an environment in which every resident feels comfortable. Additionally, we understand any concerns that may be present with our current parking structure, we are always finding new ways to improve ourselves and our community. We strongly encourage you to set up a time to meet in ... read more
Verified Renter I’m living with hole in my walls for two weeks now. All my belongings that are normally stored in the closet is sitting out on the floors and I don’t know when repairs will be made. The pipe that has caused this leak is still leaking and mold and mildew is forming to the point where you can smell it. This is unacceptable. I would not recommend this place at all.
Business response:
Our team is troubled about your concerns regarding your living experience at Ashley Apartments. We would appreciate the opportunity to change your perception of our community. Our goal is always to provide maintenance services promptly. All resident requests are addressed in the order in which they are received with priority given to more urgent repairs. That said, if your request has been pending for longer than expected, you can always contact us directly to get more information about the status.
Don't do it If you like marijuana users, loud music, trash not in dumpster (by residents), not curbing dogs and too many occupancies in one dwelling. Then Ashley Apartments is perfect for you. I've lived at Ashley Apartments for many years. But when my lease ends I'm through. Each year the quality has significantly declined. The staff is a rotating door of people and management. However some of the staff and management have been professional. My issues have gone unsolved and I feel powerless. So I want the public to know. Th... read more
Business response:
We appreciate your feedback, though we're sorry to hear you weren't satisfied with your home. Our team is always striving to improve, so we hope we were able to resolve your concerns in time. But, please know that we're listening to your feedback, even now.
Verified Renter Poor management, quick to raise your rent and slow to repair or replace broken stuff in or around your apartment. The quality of living at Ashley apartments has dropped drastically. You have to endure marijaunna smell from adjoining apartments seeping into your apartment, I will never recommend anyone to rent here
Business response:
Hello, we disagree with your characterization of our management and regret to see that you have concerns in our community. We urge you to visit our office so we may speak to you directly and work to resolve all the concerns you may be having.
Verified Renter I have mice in my apartment now. I'm calling today to get them removed. I hate mice. I do not understand how I started off with roaches and then ended up with mice. My door has a big slit that was to be replaced in August and still hasn't so that may be the problem. You would think with the parking rules, money for rent, and can't use the gym because I work and it's not open on the weekends ( that's crazy) I can come home to no roaches or mice but that might be asking for too much. SMH
Business response:
Hello, it is unfortunate to see that you're facing concerns regarding maintenance in our community. Our goal is always to provide maintenance services in a timely manner. All resident requests are addressed in the order in which they are received with priority given to more urgent repairs. That said, if your request has been pending for longer than expected, you can always reach out to us directly to get more information about the status.
Verified Renter I just move in here November 16 my apartment is not well pant and balcony bathroom in fact I’m not sure I will like to stay here, kitchen cabinets are broken ,
Business response:
Hello, our team is troubled by your initial experience in our community and would love the opportunity to speak with you in greater detail to learn more. At your earliest convenience, please visit our office so we may speak with you directly and work to resolve the concerns you're having.
Frequently asked questions about Ashley Apartments
How is Ashley Apartments rated?
Ashley Apartments has a 4.1 star rating with 514 reviews.
When is Ashley Apartments open?
Ashley Apartments is open now. It will close at 6:00 p.m.