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Aspen Dental - Gurnee, IL

4.1

About this business

Location details

6300 Grand Avenue, Gurnee, IL, 60031, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 5:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
Thu07:00 a.m. to 5:00 p.m.
Fri07:00 a.m. to 3:00 p.m.
SatClosed
SunClosed
4.1900 reviews
Turkessia G.'s profile image
Turkessia G. 
rating
5 months ago

I have NOOOOooo complaints truly satisfied with my visit. I was traveling from Tennessee to Chicago and had a cracked tooth while visiting, I was able to be seen & taken care of by the wonderful Dr. Joel Joseph. Greatly appreciated, he was very professional & honest about my situation. I would recommend him for any dental work 

Harvey J.'s profile image
Harvey J. 
rating
3 years ago

I'm surprised at the negative reviews on Yelp. I had over $8000.00 worth of work done this year and am very pleased by the way Aspen has handled it. I can't say a bad word about them. The staff have always been professional, competent, and patient. There was one small problem, and it was taken care of immediately. I would highly recommend them. 

Business response:

It's so nice to hear that the Aspen Dental team in Gurnee took excellent care of you, Harvey. Thank you for taking the time to share your experience! - Krista, ADMI 

Maureen R.'s profile image
Maureen R. 
rating
5 years ago

I am one of those people with a debilitating dental phobia and every time I've seen a dentist I feel judged and derided for my very real fears. This combo drove to avoid the dentist for 7 years until an abscessed tooth forced me to make an emergency appointment, and Aspen Dental was the first and closest place that popped up on Google. Holy cow...these are the nicest dental professionals I've ever encountered. Everyone was so kind and understanding when I explained my anxieties, the technician was patient with my strong gag ... read more

Business response:

I'm happy to hear that, Maureen. It’s great that you felt at ease with the team, and I hope that you continue to have 5-star experiences. - Cindy, ADMI 

Cydney O.'s profile image
Cydney O. 
rating
7 years ago

I have seen a few different dentists and they have all told me different things regarding my tooth aches/other problems. One day I couldn't stand the tooth ache I was having and did a google search for emergency dentists, Aspen Dental popped up. They were able to take me same day, and I got in pretty fast! All the staff were SUPER friendly and professional. They were able to figure out everything that needed to be done and most got taken care of all in the same day. I had 2 wisdom teeth pulled as well and the entire process ... read more

Business response:

Thank you for kind words! I’m so happy to hear the team could put you at ease. – Courtney, ADMI 

Janice S.'s profile image
Janice S. 
rating
7 years ago

Dr. Bo is one of the best dentists I have ever been too. There r many dentists here,make sure u specifically ask for Dr. Bo. She is very nice,expands everything, & will make sure u r pain free,& explains everything before doing any procedures. The 1st I was put with a dentist Dr. Haddad. He was so rough, didn't explain procedures, I have tmj, & told him that but while preparing on 2 back crowns he pushed so hard ,my jaw was not only in extreme pain,but was out of alineminment. I couldn't eat,chew, & was in extreme pain. Whe... read more

Business response:

It's great to hear that you felt at ease with the team, Janice, and I’m so glad you had a 5-star experience. Keep smiling! - Emily, ADMI 

Kathleen F.'s profile image
Kathleen F. 
rating
8 years ago

Wonderful experience. Today I took my 101 year old mother to get new dentures. I first spoke to Holly on the phone and she was wonderful and helpful. When we got there Jessica came out to the car to help my mom into a wheelchair, and Dr Brian met her at the door while I parked. Dr. Brian explained that her ill fitting dentures were too old to fix. They worked with us on a new set for a reasonable price. Nicole was the one who did the impressions. She had the patience of a saint. I was so pleased with the service I had to wri... read more

Edith M.'s profile image
Edith M. 
rating
8 years ago

As my first trip to a new dentist office I was very nervous and unsure, but from the second I walked in the doors all the staff treated me with a warm welcome. They kept me smiling and satisfied the whole time. There work was very fast and gentle, and they're hours were very accommodating with my work schedule. I would only say they took a bit longer to get me in the chair because they were very busy. However I will be going to Aspen Dental from now on. 

Joe C.'s profile image
Joe C. 
rating
3 days ago

I should have paid attention to the negative reviews. This experience was a complete and total nightmare. I went in last year to get the remainder of my teeth, pulled and full dentures. They pulled teeth, but there were many bits (spicules) of teeth still in my gum that had to work their way out, one of which did not and has left me in a ton of pain when I try to chew, not sure why they don't do a better job suctioning up the broken pieces. I've never experienced this with any other dentist, move onto the dentures. The first... read more

Business response:

Hi Joe, we appreciate you bringing your experience to our attention. We strive to provide the best care for our patients and we take concerns regarding the quality of treatment provided seriously. Please know that we understand your concerns and are actively addressing this with our team. We appreciate your patience in the meantime. 

Ted M.'s profile image
Ted M. 
rating
3 months ago

The manager and office in Gurnee is run by a bunch of people who do not know what they are doing, and on top of this, they have hung up on me 4x. I just got off the phone with CORP, and they say they did not get my paperwork from Gurnee, which is going with every think i hear about them. They say there is nothing they can do about Gurnee because it is on its own, so talk about run around over a set of x-rays, I would have given them less than 1star if i could 

Business response:

Hi Ted, thank you for sharing your experience. Our goal is to always provide clear information and a helpful experience from the very first interaction with our office, and we understand your frustrations with being disconnected. Your feedback will be addressed with our team, as we continue to improve our service moving forward. We hope you’ll consider giving us another chance in the future as we'd appreciate the opportunity to restore your trust. 

Frequently asked questions about Aspen Dental - Gurnee, IL

How is Aspen Dental - Gurnee, IL rated?

Aspen Dental - Gurnee, IL has a 4.1 star rating with 900 reviews. 

When is Aspen Dental - Gurnee, IL open?

Aspen Dental - Gurnee, IL is closed now. It will open on Monday at 7:00 a.m.