Aspen Dental - Gurnee, IL

Debbie L. 

on Yelp

5 years ago

After being told my visit wouldn't cost more than the $19 for a routine exam/cleaning, and if they were paid by my insurance then I would get a $19 refund. I was told that I need a "deep" cleaning which will cost me $1500 out of pocket and they refused to do the standard cleaning. Called me today to state I owe the difference between negotiated amount and what they actually billed the insurance as part of their contract as an "in network" provider. I called my insurance company and was advised to contact my States Board of I... read more

Elizabeth J. 

on Yelp

5 years ago

I made a first appointment and then I was billed 3x what they initially told me. After several calls, they adjusted it for me... Fast forward months later I finally scheduled my tooth extraction and was surprised that I needed to pay everything up front instead of getting a bill AFTER they process the insurance claim. Nonetheless, I went ahead with the extraction and was in pain for a little under two weeks. So much so that it hurt for me to drink water or even swallow. I went in for a "emergency check in" and all they did w... read more

Christina G. 

on Yelp

5 years ago

All I can say is don't do it!!!! I find it hard to put into words, they terrified me!! There work is at a very low level. I actually have to have work fixed by a different dentist. 

Brian S. 

on Yelp

5 years ago

This place has all the bells and whistles in place and still cannot help you in under two hours. I was here today for an emergency visit and was told I couldn't be seen after 2 hours because of another emergency that came in. Translation = go where the money is. Tried this place to see if they were different than other dentists - they're not. They can fix teeth but don't care about your time. Go here only if you must. Doctor was nice though the 4 mins I saw him. 

Marilu B. 

on Yelp

6 years ago

If I could give them 0 stars I would the worst of the worst, big mistake I had the worst experience ever, the first appointment was a waste off time, the did nothing except for a so called manager very unprofessional read me a whole book of extra charges that my insurance does not "cover according to them", I find that hard too believe because I have the best insurance through the union, they also added stuff that I didn't need then later I find out by other offices. So they try too upsell you so bad, they wanted too extrac... read more

Dexter M. 

on Yelp

6 years ago

Literally EVERY TIME i come here im waiting a half hour. Even on days im late! This is insane. There right not. Appt was 4. STILL IN THE WAITING ROOM!!! the receptionist is really sweet. She's your saving grace. Apsen stop over booking or LET PEOPLE KNOW. dont let them sit in silence. Its disrespectful 

Deborah L. 

on Yelp

7 years ago

This relates to Aspen Dental in Gurnee and I can actually say this has been a real fiasco! Aspen Dental is quick to charge you for services ahead of time (as example, you walk into an appointment and before the service is actually done they want payment, I told them I didn't care for this at all) however, I went along with that and made payments accordingly. First let's cover the order of events. I went there with a severe toothache (#30) and they did an examination and concluded that before they did anything further tha... read more

Marissa L. 

on Yelp

7 years ago

If there was an option to rate the oral surgeon, Doctor Guthrie, negative stars I would. I am 19 years old and had my wisdom teeth removed by him. He was not very friendly or professional. I was very nervous going into the procedure & he did not offer much comfort when he exclaimed: "well, there's not much room to work in here," after he looked in my mouth. He told me he was not sure how he was going to do it but he would try his hardest, how unprofessional! When I was woken up from surgery, they got me out of the chair as q... read more

J K. 

on Yelp

7 years ago

Not happy, From my first visit where I felt railroaded in to putting money down on services not yet completed. The visits were long waiting time. They did all my fillings and crown preps in one day which left my jaws aching. While in the chair the dentist may repeated remarks in regards to his inexperience and how he is getting better at certain procedure, left me wondering if I had a student dentist. I was in the office four hours while they ran in and out of my room doing work on other patients and while doing my work ... read more