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Aspen Dental - Gurnee, IL
- Dentists
- Gurnee, IL
About this business
Location details
6300 Grand Avenue, Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay away from this place. If you have good insurance - they will attempt to milk it! My original dental office no longer accepted my insurance and I had to find a place with flexible hours, so this is where I ended up. I set up what I thought was an easy appointment for my 6 month cleaning and I even asked for a specific doctor based on the reviews I've read. Well, come appointment day I spent a total of 20 minutes of, I kid you not, X-rays of my teeth. When I finally got to sit and prepare for my cleaning, I was told that... read more
Business response:
I'm so sorry to hear this, Lisette. I encourage you to let the Patient Satisfaction team know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Called less than a day notice to say they don't have a hygentist available to do a cleaning. Said their hygentist was on vacation with less than a days notice. Seems unprofessional .
Business response:
We appreciate your feedback. Thank you for sharing with us so that we can continue to improve patient experiences. - Dawn, ADMI
After being told my visit wouldn't cost more than the $19 for a routine exam/cleaning, and if they were paid by my insurance then I would get a $19 refund. I was told that I need a "deep" cleaning which will cost me $1500 out of pocket and they refused to do the standard cleaning. Called me today to state I owe the difference between negotiated amount and what they actually billed the insurance as part of their contract as an "in network" provider. I called my insurance company and was advised to contact my States Board of I... read more
Business response:
I'm so sorry to hear about the trouble you're having, Debbie. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
I made a first appointment and then I was billed 3x what they initially told me. After several calls, they adjusted it for me... Fast forward months later I finally scheduled my tooth extraction and was surprised that I needed to pay everything up front instead of getting a bill AFTER they process the insurance claim. Nonetheless, I went ahead with the extraction and was in pain for a little under two weeks. So much so that it hurt for me to drink water or even swallow. I went in for a "emergency check in" and all they did w... read more
Business response:
I'm really sorry to hear that, Elizabeth. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
All I can say is don't do it!!!! I find it hard to put into words, they terrified me!! There work is at a very low level. I actually have to have work fixed by a different dentist.
Business response:
Hi Christina, I am sorry to hear about your experience. Patient satisfaction is very important to Aspen Dental practices. Please call me at 1-866-767-0890, so I can help address your concerns. Thank you -- Michelle, ADMI
This place has all the bells and whistles in place and still cannot help you in under two hours. I was here today for an emergency visit and was told I couldn't be seen after 2 hours because of another emergency that came in. Translation = go where the money is. Tried this place to see if they were different than other dentists - they're not. They can fix teeth but don't care about your time. Go here only if you must. Doctor was nice though the 4 mins I saw him.
If I could give them 0 stars I would the worst of the worst, big mistake I had the worst experience ever, the first appointment was a waste off time, the did nothing except for a so called manager very unprofessional read me a whole book of extra charges that my insurance does not "cover according to them", I find that hard too believe because I have the best insurance through the union, they also added stuff that I didn't need then later I find out by other offices. So they try too upsell you so bad, they wanted too extrac... read more
Literally EVERY TIME i come here im waiting a half hour. Even on days im late! This is insane. There right not. Appt was 4. STILL IN THE WAITING ROOM!!! the receptionist is really sweet. She's your saving grace. Apsen stop over booking or LET PEOPLE KNOW. dont let them sit in silence. Its disrespectful
This relates to Aspen Dental in Gurnee and I can actually say this has been a real fiasco! Aspen Dental is quick to charge you for services ahead of time (as example, you walk into an appointment and before the service is actually done they want payment, I told them I didn't care for this at all) however, I went along with that and made payments accordingly. First let's cover the order of events. I went there with a severe toothache (#30) and they did an examination and concluded that before they did anything further tha... read more
Frequently asked questions about Aspen Dental - Gurnee, IL
How is Aspen Dental - Gurnee, IL rated?
Aspen Dental - Gurnee, IL has a 4.1 star rating with 851 reviews.
When is Aspen Dental - Gurnee, IL open?
Aspen Dental - Gurnee, IL is closed now. It will open at 7:00 a.m.