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Aspen Dental - Gurnee, IL
- Dentists
- Gurnee, IL
About this business
Location details
6300 Grand Avenue, Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The manager and office in Gurnee is run by a bunch of people who do not know what they are doing, and on top of this, they have hung up on me 4x. I just got off the phone with CORP, and they say they did not get my paperwork from Gurnee, which is going with every think i hear about them. They say there is nothing they can do about Gurnee because it is on its own, so talk about run around over a set of x-rays, I would have given them less than 1star if i could
Business response:
Hi Ted, thank you for sharing your experience. Our goal is to always provide clear information and a helpful experience from the very first interaction with our office, and we understand your frustrations with being disconnected. Your feedback will be addressed with our team, as we continue to improve our service moving forward. We hope you’ll consider giving us another chance in the future as we'd appreciate the opportunity to restore your trust.
Steer very clear of this place! Went in for a regular cleaning and was told I had 8 cavities and periodontal disease. I was just at my previous dentist 6 months ago and had a clean bill of health. Only reason for coming here was due to insurance changing. SCAM ARTISTS. All they care about is your money. Then the receptionist walks in with my quote for recommended deep cleaning and to fill the fake cavities. Please don't respond with your automatic reply for all the bad reviews you've received.
Business response:
Good afternoon, Sydney. We know it can feel overwhelming, especially when unexpected treatment needs arise. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we hear you and we will be addressing your concerns with our team, with a continued focus on improving the experience for our patients moving forward.
Incompetent is the word that comes to mind with the billing staff at this office. I have been trying to pay a bill since Oct. of 2025, and I have not seen it credited to my card. I've called several times, and have been told don't worry about it. Today I received a letter telling me I am in collections and I am livid. Caveat Emptor!!! Run away quickly
Business response:
We’re so sorry to hear about the trouble you're having, Joel. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
The office and staff is very unprofessional. They do not address their issues or problems. Just bill - I had numerous conversations with them and office manager and it goes no where. Contacted Regional Office and BBB appears they send the customer a generic letter. Then you get a call or voice from office manager asking if you need the charges explained to you. The charges were to be reversed - as they stated. Nothing done on their part again. After months and months - nothing has been fixed.
Business response:
Pamela, we’re disappointed to learn about your experience and would appreciate the opportunity to look into it further. Please don’t hesitate to reach out to our Customer Service team at 1-844-296-0187 so we can better understand what happened and work toward a resolution. -The Customer Service Team
The office and staff is very unprofessional. They do not address their issues or problems. Just bill - I had numerous conversations with them and office manager and it goes no where. Contacted Regional Office and BBB appears they send the customer a generic letter. Then you get a call or voice from office manager asking if you need the charges explained to you. The charges were to be reversed - as they stated. Nothing done on their part again. After months and months - nothing has been fixed.
Business response:
Pamela, we’re disappointed to learn about your experience and would appreciate the opportunity to look into it further. Please don’t hesitate to reach out to our Customer Service team at 1-844-296-0187 so we can better understand what happened and work toward a resolution. -The Customer Service Team
After reading all the Aspen reviews I would not recommend this practice. It appears they are extremely unprofessional and the charges are way out of line. I would suggest anyone looking for w dentist stay away from any of the Aspen Dental offices. My opinion they should be investigated and if found they have unresolved cases they should be prosecuted and put out of business
I have to agree with all the negative reviews. Every time I go get checked in , there's a problem with my insurance. I always have a balance that i know i have paid for it previously on my last visit. Then I get taken to this small room so they can explain to me how it happened with an attitude. So finally after fixing that issue ( I was right) I still decide to get seen just because I really wanted a cleaning because it has been about 6 months. But overall reading all these comments, when i first started coming there i was ... read more
Business response:
We're truly sorry to hear you're experiencing trouble, Nina. Our dedicated billing support team is here to help and would be glad to assist you. Please don’t hesitate to reach out to them directly at 1-844-296-0187. - The Customer Service Team
Nope dont do it! Keep scrolling through your searches, keep driving right on past this office.
Business response:
We're sorry to hear that you feel this way, Fran. Your feedback matters to us, and we’d appreciate the opportunity to learn more about your experience. If you're willing to share additional details, please consider calling our Customer Service team at 1-844-296-0187 so we can address your concerns directly. -The Customer Service Team
My daughter was seen in February 2024. They ran my insurance and told me the amount I was responsible for. I paid the quoted amount. January 2025 I get another bill from Aspen. They claim my insurance didn't cover what they expected. I paid that bill. May 2025 I get a third bill from Aspen for more "uncovered" expenses. I tried to call billing to get an explanation but got the run around. I'm wondering when the billing will stop. This has been going on for almost a year and a half! Internet research shows that shady billing ... read more
Business response:
We’re so sorry to hear about the trouble you're having, W M. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Frequently asked questions about Aspen Dental - Gurnee, IL
How is Aspen Dental - Gurnee, IL rated?
Aspen Dental - Gurnee, IL has a 4.1 star rating with 912 reviews.
When is Aspen Dental - Gurnee, IL open?
Aspen Dental - Gurnee, IL is closed now. It will open tomorrow at 7:00 a.m.