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Aspen Dental - Brentwood, MO
- Dentists
- Brentwood, MO
About this business
Location details
1819 S. Hanley Rd., Brentwood, MO, 63144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First, I'd like to greet all of my brothers and sisters in Christ Jesus, I have four words for Aspen Dental, based on my experience: State-of-the-Art! Service was AMAZING, and the entire staff MADE MY DAY. My teeth were literally sitting in front of me on the screen monitor. TEETH are so important, as they are our first representation; if you cannot get past that smile, it really leaves nothing else. Besides, cleanliness is next to godliness. Logan was the first to greet me. She was a pure joy to work with. Morgan, Gabbi, Da... read more
They worked with my daughter - in college- She had an emergency and they took great care of her. I had questions and the the Dr called me and answered all my questions.
Coming to this Aspen dental was my first experience with this company. I came here to get a permanent bridge completed and it turned out great. I'm happy with how everyone there helped me. It was not a bad experience like so many others claim in their one star reviews. The staff there were thorough. Told me what I routines I needed to get into, so I did, and from there my oral health has been getting significantly better. The only true complaint I had is that the waiting time after check-in was a bit long. My permanent bri... read more
Business response:
I’m glad you had an overall positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Garlen, ADMI
I am about to have some extensive work completed (replacing 5 cracked crowns, having a tooth extracted, and bone grafting, and inserting an implant post elsewhere). I am very satisfied with the whole operation at the Brentwood Aspen Dental location and in particular with Dr.'s Mustafa and Wojtyna. There staff is great and the whole experience exceeded my expectations. Allan Poole Feb 2022 St. Louis, MO (NOT San Fran, California)
Business response:
Thank you for your kind review, Allan. I'm glad to hear everything went so smoothly! - Mitch, ADMI
These peoples are clowns at its finest!!!! I scheduled my appointment, confirmed appointment online, next day receive a voice message about appointment cancellation due to not being confirmed, then I called, appointment was confirmed beautifully lol then the next minute found out my appointment was schedule for something else and if I was not going for what it said I will have to reschedule. Listen I took the day off specifically for the reason stated on the appointment, the appointment was confirmed both online and by phone... read more
Business response:
Rigoberto, we understand your frustration regarding the cancellation of your appointment. Our confirmation process is intended to help ensure appointments remain scheduled appropriately. Thank you for your feedback, as it helps us improve our processes and patient experience. We hope you give us another chance to restore your trust.
Avoid this place at all costs. An extremely shady practice that tries to maximize profits through fake diagnosis. Aspen took extra and unnecessary X-rays and tried to say I needed work that I definitely do not need. They also sit you down with a billing specialist (runs like a used car lot) who pushes additional unneeded examinations. This is an unethical practice.
Business response:
Thank you for the opportunity to address your concerns, Chuck. Our recommendations are based on what will best support long-term oral health, and we never want a patient to feel unsure about why certain treatment is recommended. Our goal is to always provide clear information so patients can make informed decisions about their care, and we strongly encourage patients to ask questions and seek clarification at any point during their visit. If you have any questions about your care, please don't hesitate to reach out to us. We... read more
Avoid this place at all costs. An extremely shady practice that tries to maximize profits through fake diagnosis. Aspen took extra and unnecessary X-rays and tried to say I needed work that I definitely do not need. They also sit you down with a billing specialist (runs like a used car lot) who pushes additional unneeded examinations. This is an unethical practice.
Business response:
Thank you for the opportunity to address your concerns, Chuck. Our recommendations are based on what will best support long-term oral health, and we never want a patient to feel unsure about why certain treatment is recommended. Our goal is to always provide clear information so patients can make informed decisions about their care, and we strongly encourage patients to ask questions and seek clarification at any point during their visit. If you have any questions about your care, please don't hesitate to reach out to us. We... read more
Unacceptable Appointment Cancellation Aspen Dental, Canceling my appointment because I didn't verbally confirm is ridiculous. I confirmed online -- that's your system, not mine. I took time off work and planned around this appointment, only to have it canceled. If your team can't manage basic scheduling consistency between online and verbal confirmations, you're wasting patients' time. That's not a scheduling error -- that's poor management and a broken process. You've made it easy to take my business elsewhere. There ar... read more
Business response:
We're truly sorry to hear this, Demetrius, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Brentwood, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team
Operations manager, Ellen should be fired. She treated me with such disrespect and acted like a total bitch. They screwed up my teeth with their in-house aligners created with a 3D printer and continued to pressure me into dental procedures so they could bill my insurance. this office should be sued for malpractice.
Frequently asked questions about Aspen Dental - Brentwood, MO
How is Aspen Dental - Brentwood, MO rated?
Aspen Dental - Brentwood, MO has a 4.2 star rating with 1,256 reviews.
When is Aspen Dental - Brentwood, MO open?
Aspen Dental - Brentwood, MO is closed now. It will open on Monday at 7:00 a.m.