Aspen Dental - Brentwood, MO

Coach B. 

on Yelp

10 months ago

This dental office is extremely unprofessional, disorganized, and rude. Typical corporation, automated messages, and phone calls from a call centers that provide completely wrong information to get you in the door, leaving you disappointed when you didn't get the help you need. 

Jennifer H. 

on Yelp

11 months ago

Aspen Dental Brentwood has rude, unhelpful, and uncaring staff. They up charge everything, they are deceptive about what is included in their pricing, they are inconsistent. the Motto aligners hurt, too. others have told me aligners aren't supposed to put you on excruciating pain 6/7 days a week for months on end-- pain that causes you to lose sleep. But still, my biggest complaint is their attitudes and deceitfulness. I wish I had chosen a company other than Aspen Dental in Brentwood Missouri. Danielle W was particularly un... read more

Marcus G. 

on Yelp

a year ago

Less than 1 week before routine check and called that my appointment needs to be rescheduled and next appointment is 9months away 

Molly K. 

on Yelp

a year ago

Predatory business model. I had a lengthy discussion with the call center and the actual office regarding actual need -bridge repair. I was told that is something Aspen Dental can do. Show up to appointment this morning. Dentist said "oh we don't repair other dents office dentures". I was NOT told that in my 2-20 minute phone calls. Aspen Dental could give me new dentures...unnecessary. Aspen Dental preys on people who are in emergency situations to make money. When I left, I wanted my $29 X-ray coat back since I did not r... read more

Tom S. 

on Yelp

2 years ago

If I could, I would leave this dump 0 stars! The worst customer service ever. I showed up for an appointment I made 6 months ago and they said it was cancelled since I did not leave verbal confirmation. I did confirm online after getting a text saying that I could do that. I then received a voice mail saying I had to call. I called three times and nobody bothered to answer the phone as usual. I left a voicemail and yet they still cancelled on me. The people at the front desk are very rude and did not seem to care at all abou... read more

Dee V. 

on Yelp

2 years ago

Don't walk....run away from Aspen Dental. They don't care about you just how much money they can squeeze out of your pocket. The first thing they do is sign you up for care credit and after that it is downhill fast. Anyone else you choose will most likely be better than Aspen. 

Mike B. 

on Yelp

2 years ago

Aspen Dental is nothing more than a production line dental service; with the sole intention of pushing as many victims through the line as quickly as possible. My treatment (in August 2023) involved the removal of teeth which required payment up front (as all of their services do); allegedly AFTER my insurance had been run through their system to determine my cost. The treatment was appalling, with the anesthetic wearing off before the procedure had been completed, resulting in substantial unnecessary pain. That discomfort... read more

Larry B. 

on Yelp

2 years ago

if I could rate negative stars I would, I was hit with a bill for $263 for a service that happened in august of 23. in addition, I was anew patient. and was told per TV ad free exams and X-rays. ? really aspen? if you think Im paying for your fuck up in advertising. guess again! in addition I will go on social media. 

Timothy O. 

on Yelp

2 years ago

I had to rate one star because they don't go lower than that should be -13. Less than 2 years ago I got dentures from Dr. Mustafa. She is blessedly no longer there. My dentures not 2 years old and now completely falling apart. They want over 2,000.00 for which I've never received a bill or stamens to even make an appointment to repair this mess. FYI I have already paid 7,000.00 besides what my insurance paid. I am in awe of the utter lack of compassion and their unwillingness to correct their product, their failure. BUYER ... read more