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Aspen Dental - Brentwood, MO

4.1
  • Brentwood, MO

About this business

Location details

1819 S. Hanley Rd., Brentwood, MO, 63144, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:30 a.m. to 5:30 p.m.
Wed07:30 a.m. to 5:30 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.11,011 reviews
David J.'s profile image
David J. 
rating
2 years ago

If I could give this practice ZERO stars I would! This place is unorganized and unwilling to provide quality service. I went here ONE time and they did not keep their promises to provide the service I needed. I scheduled a cleaning with them but when you go in for your initial service, they have another service in mind. They want to get new x-rays even though i brought my recent ones with me, and then they want to reschedule you for the cleaning for another appointment because the doctor wasn't scheduled for the cleaning... read more

Business response:

Hi David, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Brentwood with an eye to improving experiences for others. Thank you. - Dawn, ADMI 

Lazarus R.'s profile image
Lazarus R. 
rating
2 years ago

Go somewhere else. They'll charge you 2-3 times more than a private practice. They'll tell you you need more than you actually need. They'll also tell you your insurance will cover something and then you get slapped with an extra bill a few months later. Plus, I got a filling for a chipped tooth, and the filling fell out within a week. Don't waste your time and money here. Seriously. 

Business response:

Hi Lazarus, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Michelle, ADMI  

Fatima S.'s profile image
Fatima S. 
rating
2 years ago

I gave Aspen dental a chance but no I DO NOT RECOMMEND THIS PLACE AT ALL. They told me one price so i went to my appointment and out of no where the price went up i paid it. The next time i got the same thing happens the price went up. Then i even called and told them do i OWE ANYTHING ELSE they said no. I go to my next appointment they said i owe more money!!! So my last time that i went i asked clearly DO I OWE ANYTHING ELSE THEY SAID NOOOO. I just got home and i see a damn BILL FROM ASPEN DENTAL. They will ALWAYS COME... read more

Business response:

Hi Fatima, I’m sorry your visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI  

Kevin C.'s profile image
Kevin C. 
rating
2 years ago

AVOID AT ALL COSTS. Very obvious they are a for profit clinic. Scary example of what privatized health care can look like. I am fully insured by my employer and still managed to rack up $1,000 in dental bills in just one year of going there for basic cleanings. They said I had gingivitis even though my gum measurements were actually pretty good. But they used that as an excuse to charge me $200 every visit for life when regular cleanings should be covered under my insurance. Will not be returning to that office ever again. 

Business response:

I'm really sorry for any trouble you're having, Kevin. I'd be happy to make sure that the team in Brentwood, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI  

Ashley C.'s profile image
Ashley C. 
rating
2 years ago

If I could give Aspen Dental negative stars, I would. This place is an absolute scam. I thought I was going in for a cleaning, instead it was a consult that resulted in scheduling unnecessary subsequent repairs visits. The doctor told me I have SEVEN cavities. You read that right, she said 25% of my teeth needed fillings. Absurd sounding to me, I got a second opinion. I've always had great oral health and that did not seem right. A real dentist examined my mouth way more thoroughly than the provider at Aspen and of cours... read more

Business response:

I am very sorry to hear this, Ashley. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Brentwood. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI  

Diana R.'s profile image
Diana R. 
rating
3 years ago

I don't know where to start......this was the worst dental experience I have ever had. I needed an emergency root canal and my regular dentist was away. I ended up calling Aspen Dental in Brentwood MO. I am no stranger to dental work and not faint of heart. Here are the highlights: - Dental tech couldn't get a decent xray and retryed at least two dozen times on the day of the procedure. - The banter in the room between the dentists and the dental tech was incredibly unprofessional. - When it came time to take th... read more

Business response:

I'm really sorry to hear that, Diana. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI 

J H.'s profile image
J H. 
rating
3 years ago

I wish I could give this place 0 stars. I went to Aspen Dental in Brentwood. It was a traumatic experience. I got a root canal done and the doctor didn't numb me enough so I felt the whole thing. she seemed annoyed at the fact I was in pain! they botched my temporary crown. had to get it adjusted 3 times. to top everything off they lost the impression for my permanent crown. i had to go somewhere else to finish their work. the dentist who did my root canal didn't even fully prep my tooth for a crown! just a terrible experien... read more

Business response:

I’m really sorry to hear that and can understand your frustrations, J H. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI 

Jason C.'s profile image
Jason C. 
rating
3 years ago

if I could give this place zero stars I would, I am currently sitting in their parking lot while they told me an incorrect appointment time that I did not set up, this is about the fifth time that it happened. that made me drive 40 miles out of the way. The dentist and the staff are very unprofessional and far past rude, they have an entitled attitude for a business with a one star rating, their old manager had me written up for a plan, and she got fired and screwed me out of thousands of dollars worth of stuff I asked her t... read more

Business response:

I’m really sorry to hear that and can understand your frustrations, Jason. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI 

MJay M.'s profile image
MJay M. 
rating
3 years ago

Just left their office and it wasn't pleasant. The dentist is rude and was mad because I didn't want to pay $130 for a limited exam when I had already did a FULL dental exam months prior. Same teeth and same issues so why do I need another exam? Then she told someone I didn't have the money and I told her I have the money just not for a pointless exam when you already have exams of my teeth. Do not recommend. Unprofessional and rude. The receptionist was very sweet. 

Business response:

I'm sorry your experience didn't live up to expectations. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI  

Frequently asked questions about Aspen Dental - Brentwood, MO

How is Aspen Dental - Brentwood, MO rated?

Aspen Dental - Brentwood, MO has a 4.1 star rating with 1,011 reviews. 

When is Aspen Dental - Brentwood, MO open?

Aspen Dental - Brentwood, MO is open now. It will close at 1:00 p.m.