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Aspen Dental - Brentwood, MO

4.1
  • Brentwood, MO

About this business

Location details

1819 S. Hanley Rd., Brentwood, MO, 63144, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:30 a.m. to 5:30 p.m.
Wed07:30 a.m. to 5:30 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.11,002 reviews
Nicole J.'s profile image
Nicole J. 
rating
a month ago

They worked with my daughter - in college- She had an emergency and they took great care of her. I had questions and the the Dr called me and answered all my questions. 

D.J. B.'s profile image
D.J. B. 
rating
3 years ago

Coming to this Aspen dental was my first experience with this company. I came here to get a permanent bridge completed and it turned out great. I'm happy with how everyone there helped me. It was not a bad experience like so many others claim in their one star reviews. The staff there were thorough. Told me what I routines I needed to get into, so I did, and from there my oral health has been getting significantly better. The only true complaint I had is that the waiting time after check-in was a bit long. My permanent bri... read more

Business response:

I’m glad you had an overall positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Garlen, ADMI 

Allan P.'s profile image
Allan P. 
rating
3 years ago

I am about to have some extensive work completed (replacing 5 cracked crowns, having a tooth extracted, and bone grafting, and inserting an implant post elsewhere). I am very satisfied with the whole operation at the Brentwood Aspen Dental location and in particular with Dr.'s Mustafa and Wojtyna. There staff is great and the whole experience exceeded my expectations. Allan Poole Feb 2022 St. Louis, MO (NOT San Fran, California) 

Business response:

Thank you for your kind review, Allan. I'm glad to hear everything went so smoothly! - Mitch, ADMI 

Demetrius M.'s profile image
Demetrius M. 
rating
4 weeks ago

Unacceptable Appointment Cancellation Aspen Dental, Canceling my appointment because I didn't verbally confirm is ridiculous. I confirmed online -- that's your system, not mine. I took time off work and planned around this appointment, only to have it canceled. If your team can't manage basic scheduling consistency between online and verbal confirmations, you're wasting patients' time. That's not a scheduling error -- that's poor management and a broken process. You've made it easy to take my business elsewhere. There ar... read more

Business response:

We're truly sorry to hear this, Demetrius, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Brentwood, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team 

Jeremy J.'s profile image
Jeremy J. 
rating
a month ago

Operations manager, Ellen should be fired. She treated me with such disrespect and acted like a total bitch. They screwed up my teeth with their in-house aligners created with a 3D printer and continued to pressure me into dental procedures so they could bill my insurance. this office should be sued for malpractice. 

Coach B.'s profile image
Coach B. 
rating
a month ago

This dental office is extremely unprofessional, disorganized, and rude. Typical corporation, automated messages, and phone calls from a call centers that provide completely wrong information to get you in the door, leaving you disappointed when you didn't get the help you need. 

Jennifer H.'s profile image
Jennifer H. 
rating
2 months ago

Aspen Dental Brentwood has rude, unhelpful, and uncaring staff. They up charge everything, they are deceptive about what is included in their pricing, they are inconsistent. the Motto aligners hurt, too. others have told me aligners aren't supposed to put you on excruciating pain 6/7 days a week for months on end-- pain that causes you to lose sleep. But still, my biggest complaint is their attitudes and deceitfulness. I wish I had chosen a company other than Aspen Dental in Brentwood Missouri. Danielle W was particularly un... read more

Business response:

We are sorry for any trouble you're having, Jennifer. We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team 

Marcus G.'s profile image
Marcus G. 
rating
7 months ago

Less than 1 week before routine check and called that my appointment needs to be rescheduled and next appointment is 9months away 

Business response:

We are really sorry to hear this and can understand your frustrations, Marcus. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Brentwood, with an eye to improving future patient experiences. -The Customer Service Team 

Molly K.'s profile image
Molly K. 
rating
a year ago

Predatory business model. I had a lengthy discussion with the call center and the actual office regarding actual need -bridge repair. I was told that is something Aspen Dental can do. Show up to appointment this morning. Dentist said "oh we don't repair other dents office dentures". I was NOT told that in my 2-20 minute phone calls. Aspen Dental could give me new dentures...unnecessary. Aspen Dental preys on people who are in emergency situations to make money. When I left, I wanted my $29 X-ray coat back since I did not r... read more

Business response:

We are sorry for any trouble you're having, Molly. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - The Social Care Team 

Frequently asked questions about Aspen Dental - Brentwood, MO

How is Aspen Dental - Brentwood, MO rated?

Aspen Dental - Brentwood, MO has a 4.1 star rating with 1,002 reviews. 

When is Aspen Dental - Brentwood, MO open?

Aspen Dental - Brentwood, MO is open now. It will close at 1:00 p.m.