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1819 S. Hanley Rd., Brentwood, MO, 63144, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 07:00 a.m. to 7:00 p.m. | |
Tue | 07:30 a.m. to 5:30 p.m. | |
Wed | 07:30 a.m. to 5:30 p.m. | |
Thu | 07:00 a.m. to 7:00 p.m. | |
Fri | 08:00 a.m. to 1:00 p.m. | |
Sat | Closed | |
Sun | Closed |
They worked with my daughter - in college- She had an emergency and they took great care of her. I had questions and the the Dr called me and answered all my questions.
Coming to this Aspen dental was my first experience with this company. I came here to get a permanent bridge completed and it turned out great. I'm happy with how everyone there helped me. It was not a bad experience like so many others claim in their one star reviews. The staff there were thorough. Told me what I routines I needed to get into, so I did, and from there my oral health has been getting significantly better. The only true complaint I had is that the waiting time after check-in was a bit long. My permanent bri... read more
Business response:
I’m glad you had an overall positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Garlen, ADMI
I am about to have some extensive work completed (replacing 5 cracked crowns, having a tooth extracted, and bone grafting, and inserting an implant post elsewhere). I am very satisfied with the whole operation at the Brentwood Aspen Dental location and in particular with Dr.'s Mustafa and Wojtyna. There staff is great and the whole experience exceeded my expectations. Allan Poole Feb 2022 St. Louis, MO (NOT San Fran, California)
Business response:
Thank you for your kind review, Allan. I'm glad to hear everything went so smoothly! - Mitch, ADMI
Aspen Dental Brentwood has rude, unhelpful, and uncaring staff. They up charge everything, they are deceptive about what is included in their pricing, they are inconsistent. the Motto aligners hurt, too. others have told me aligners aren't supposed to put you on excruciating pain 6/7 days a week for months on end-- pain that causes you to lose sleep. But still, my biggest complaint is their attitudes and deceitfulness. I wish I had chosen a company other than Aspen Dental in Brentwood Missouri. Danielle W was particularly un... read more
Business response:
We are sorry for any trouble you're having, Jennifer. We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
Less than 1 week before routine check and called that my appointment needs to be rescheduled and next appointment is 9months away
Business response:
We are really sorry to hear this and can understand your frustrations, Marcus. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Brentwood, with an eye to improving future patient experiences. -The Customer Service Team
Predatory business model. I had a lengthy discussion with the call center and the actual office regarding actual need -bridge repair. I was told that is something Aspen Dental can do. Show up to appointment this morning. Dentist said "oh we don't repair other dents office dentures". I was NOT told that in my 2-20 minute phone calls. Aspen Dental could give me new dentures...unnecessary. Aspen Dental preys on people who are in emergency situations to make money. When I left, I wanted my $29 X-ray coat back since I did not r... read more
Business response:
We are sorry for any trouble you're having, Molly. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - The Social Care Team
If I could, I would leave this dump 0 stars! The worst customer service ever. I showed up for an appointment I made 6 months ago and they said it was cancelled since I did not leave verbal confirmation. I did confirm online after getting a text saying that I could do that. I then received a voice mail saying I had to call. I called three times and nobody bothered to answer the phone as usual. I left a voicemail and yet they still cancelled on me. The people at the front desk are very rude and did not seem to care at all abou... read more
Business response:
I'm sorry for any trouble you're having, Tom. I will pass your message along to the team, so they can address concerns. - Sophia
Don't walk....run away from Aspen Dental. They don't care about you just how much money they can squeeze out of your pocket. The first thing they do is sign you up for care credit and after that it is downhill fast. Anyone else you choose will most likely be better than Aspen.
Business response:
I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Brentwood. If you would like to speak with them in the future, please let us know. - Garlen
Aspen Dental is nothing more than a production line dental service; with the sole intention of pushing as many victims through the line as quickly as possible. My treatment (in August 2023) involved the removal of teeth which required payment up front (as all of their services do); allegedly AFTER my insurance had been run through their system to determine my cost. The treatment was appalling, with the anesthetic wearing off before the procedure had been completed, resulting in substantial unnecessary pain. That discomfort... read more
Business response:
I'm sorry that you didn't have a positive experience, Mike. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather
Aspen Dental - Brentwood, MO has a 4.1 star rating with 945 reviews.
Aspen Dental - Brentwood, MO is open now. It will close at 7:00 p.m.