Aspen Dental - Algonquin, IL

Yulia Y. 

on Yelp

a month ago

It was a nightmare visit! They pray on desperate situation when you are the most vulnerable. I have two crowns broken on my front teeth and needed to have two crowns replaced asap. My dentist was out of town for a few days and I hoped to resolve it faster. On the phone they said they can do it today. It was just to get me at the door and I do think they even didn't plan to or couldn't do it right away. After that I was pushed into something totally not to what I came for. I spend there 1,5 hours before I saw the doctor wh... read more

Trishauna P. 

on Yelp

3 months ago

I have been trying to make an appointment for my son for 2 weeks. Everytime I make the appointment I receive a call from a manager who tells me they don't see kids and wants to refer me to a place that doesn't accept my insurance. I then have my insurance call them so they can provide them the details of the provider to send the referral to and they refuse, saying my son needs to be seen. But then say they don't see kids. The manager was willing to give me a referral to a place I'd have to pay out of pocket money to, but not... read more

Damian K. 

on Yelp

8 months ago

Aspen Dental should be ashamed to call itself a dental practice. This place is not a clinic -- it's a circus. In the last year, every single appointment I've made has been canceled and rescheduled, usually more than once, sometimes months later. The excuses are endless: "We've switched to summer hours." "Our office hours changed again." "The hygienist's daughter had something come up." Meanwhile, I'm the one who shows up on time, confirms my visits, and takes my health seriously -- only to be treated like my time and ... read more

Blessing B. 

on Yelp

a year ago

Honestly feel like this dental office is just open for a money scheme. Went in for a routine check up and they told me that I had 12 cavities and needed a deep oral cleaning. Went to another dentist office today and I have zero cavities and just needed a routine cleaning, they gave me an estimate of $14,000 saying that I needed to remove my wisdom teeth when they haven't even grown roots yet.Wanted to give me fillings when I have no cavities, tried to get a lower price only got it down to 8000 then again remember this was al... read more

Bill W. 

on Yelp

a year ago

I had a tooth come out at lunch near the Algonquin location on a Tuesday. I had my procedure done there. My denture was under warranty and dropped in with denture and tooth to have it repaired. The woman at the front desk was nice and was going to check. Then the manager said I would need x-rays and a dentist to examine me. I said I am a patient there and just need it fixed. Next thing I know she comes back and says it will be ready Thursday . Needless to say I asked for my denture back and left. I had it done later that a... read more

Laresa B. 

on Yelp

a year ago

*Providing 1 star, would leave 0 stars if I could* Please stay away from this deceptive business and business practices. Unfortunately, the office Manager Rebecca (refers to herself as Becca) creates fake billing statements with services that were never rendered; and no visit ever happened. If you attempt to contact the office and question a the charges- she will hang up on you (she is also the person entering the fraudulent claims). This is sad that this happening at the Algonquin location. If you are also experiencing is... read more

Brian F. 

on Yelp

a year ago

There is no end to the incompetence of the staff and dentist. Multiple billing issues, poor communication, flat out lying to a patient saying they didn't do previous crown work that failed, then wanting to pull multiple teeth because they screwed up. Avoid this practice at all costs. Their staff failed to send this to insurance and now sent my parent to collections due to their errors in billing 

Anne H. 

on Yelp

a year ago

I had service done at 9/9. They still haven't submitted it to my insurance I called today to find out what is going on and they said oh your insurance can't find you. Oh really when were you gonna tell me that. Idiots 

Cindy S. 

on Yelp

a year ago

If I could give zero or negative stars I would. Funny enough the two most recent reviews over a month ago are very similar to mine issues. I should've known by my first initial appointment when it was over 2 hours because the machines were down and they jerked me around this was NOT the place for me. The ONLY reason I went here was due to our insurance changing and we couldn't continue with our beloved practice. When it came time for my cleaning (which was rescheduled by them the hygienist was very aggressive. After sev... read more