Aspen Dental - Algonquin, IL

A G. 

on Yelp

2 years ago

Was looking for denture repair and googled it. Aspen Dental came up and and I checked out the website. Said "If your denture is broken or needs a little extra love, we're one walk-in visit away. Schedule appointment Same-day denture repairs with our onsite labs". Walked in today and said I needed denture repair and I was not interested in new dentures. Said I had to be an established patient and make an appointment with the doctor because they would want to examine me and take xrays. For a denture repair?? Of course no... read more

Kate N. 

on Yelp

2 years ago

If you're looking for a decent dentist with completely clueless office staff this is the place for you! What a nightmare it has been dealing with the office staff at this location for billing issues and insurance. Each time we have called, they continue to say they will call us back and never have. I am incredibly disappointed in this business and will never frequent them again. 

Chante W. 

on Yelp

3 years ago

I hate having to write this, I went to this office for several years and loved the front desk staff. I noticed the dentists changed with no notice. I would make an appointment with a dentist and show up and it would be a new person. Same with assistants but didn't think much about it because it wasn't the worst experiences but it wasn't great. I also had a rough experience when it took forever t get something back from the lab and the lady I spoke to was less than nice about it. liked the work I had done there so I kept comi... read more

Jake M. 

on Yelp

3 years ago

Went to Aspen Dental Algonquin almost a year ago to get implants They started the procedure but has not finished. They required me to prepay over $5000.00 now they wont return my calls to schedule the completion of the procedure. They first scheduled me to go to Mt Prospect then they cancelled and wanted me to go to Niles then canceled. Now I have implants under my gums but nothing more still using temporary dentures. DO NOT USE THEM !!!!! No service is worse than bad service. I wish i could give negative stars on here. 

Brittany C. 

on Yelp

3 years ago

I came here for a slight emergency to get a temporary filling after mine came out. My regular dentist was out of the country so I wanted to at least get a little relief until I could get to him. I waited for about an hour and a half-- it was pretty busy and I was a walk in so I expected that --after getting some x-rays. The dentist(???)/hygienist (???) who came in didn't even introduce herself. I let that go because it was so busy. However, I couldn't forgive the fact that the product they were going to use for my filling w... read more

Kristen B. 

on Yelp

3 years ago

These people prey on insecurities. Not just adults, but also teenagers! We went last week to get a ballpark figure for braces or Invisalign. For the record my son is healthy, handsome, symmetrical, and only needs a couple of gaps closed and maybe one or two teeth straightened out. That should've been a fairly straightforward appointment. However Dr. Frey came in and suggested a bunch of unnecessary surgeries. Number one - he suggested that my son have surgery to make his chin "bolder and more masculine" when his chin is alre... read more

Jean L. 

on Yelp

3 years ago

It cost me $2000 to have an ex ray, cleaning and one tooth extraction, ridiculous. The financial help they offer was a joke. I'll never go back. 

Charlotte L. 

on Yelp

4 years ago

Again!!! I'm just committed to being stupid and I was shamed into going back to get my painful tooth pulled, as we were advised by the very rude and unhelpful staff, except for receptionist Annie,who is amazing. Showed up at my appointment time and was presented a bill for $398.00 before I could even proceed. This from the same girl who told me on my previous visit that a) I should wait to after February 15 to get the tooth pulled because that's when my insurance would kick in and that B) I could call them if I needed medica... read more

Randy M. 

on Yelp

4 years ago

Don't schedule appointments if you can not keep them. When calling to confirm the appointment don't go on about how you can't believe YOU booked it so late and then call the day of to say there was an "emergency" and have to reschedule. Forget the emergency of the patient being in pain because you don't want to work late. Way to lose about 16K in work due to laziness