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Aspen Dental - Algonquin, IL
- Algonquin, IL
About this business
Location details
1462 S. Randall Road, Algonquin, IL, 60102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great staff there, made me feel at ease and answered all my questions
Business response:
I'm so glad to hear that, Kathryn. It's great that the team put you at ease and helped you have a 5-star experience! - Emily, ADMI
Had a tooth emergency and received a very prompt response. From the Receptionist to the Finance Councilor were friendly and professional. Down to earth and knowledgeable. I appreciated being seen so soon. Great hours! Emergency Walk-ins welcome! You can feel the great teamwork! 👍⭐️😁
The warmest and most professional staff ever .they explain everystep and really care.all the fears I have of going to the dentist are gone .everybody needs to go here for teeth issues.I. just can't say how comfortable and informed I feel
RecommendedNever go here. Very strange place. Really pushy trying to up sell. They charged me for x-rays they did not take. I called at least 4 times and a few times even received a confirmation number that it would be taken off my bill. Now I received a collection letter! Thieves. Cheats. A horrible way to run a company.
Business response:
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
When I went to them they immediately got me in and performed a deep clean upper and lower and two root canals in one day did not use a dental rubber dam on either and crowned off another tooth all on the side I never had any problems with in the first place. Ended up needing a root canal on the other tooth that they just crowned because they work to fast and would rather talk bout drama in the building between co workers then actually worry about my mouth. So they went to low to the nerve ending in root cancel treatment so n... read more
Same like others have said, billing is a nightmare. Overcharged big time. Health market, Aetna and others do not recommend Aspen.
Business response:
I'm sorry to hear this, Dori. The Customer Service Team would appreciate the opportunity to learn more about your experience: 1-866-767-0890. - Mitch, ADMI
I was in a lot of pain when I got here, and the staff quickly assessed my needs and took care of my pain. They did a great job and I am pleased with there service. My distress has to due with billing and financing. Because I was in a lot of pain, I agree to a payment arrangement I would normally have taken more time to think about. The first tipoff something was wrong was adding a toothbrush to the invoice without asking me. The finance person was apologetic and said she had thought I wanted it. Once we went through a s... read more
Business response:
I'm so sorry to hear that you didn't have a positive experience when it came to billing. The Patient Satisfaction team would appreciate the opportunity to learn more about your experience and address any billing concerns that you may still have. Please reach out to them directly at 1-866-767-0890. - Krista, ADMI
RecommendedThis place was amazing! Got me in right away. The nicest staff and Dr. Perisin was great! I can’t say enough! 5 stars! I will refer everyone here!
Business response:
I'm happy to hear that, Tracey. Thanks for sharing! - Dawn, ADMI
Ultimately a bad experience way too complicated to express the details here. Began with an excellent cleaning technician and then yikes... I highly recommend against this dental business. Operated by Muslims and if you’ve seen the movie Marathon Man (Dustin Hoffman) then that’s the correct analogy of my experience.
Frequently asked questions about Aspen Dental - Algonquin, IL
How is Aspen Dental - Algonquin, IL rated?
Aspen Dental - Algonquin, IL has a 3.8 star rating with 553 reviews.
When is Aspen Dental - Algonquin, IL open?
Aspen Dental - Algonquin, IL is open now. It will close at 5:00 p.m.