Aspen Dental - Algonquin, IL

Charlotte L. 

on Yelp

4 years ago

Again!!! I'm just committed to being stupid and I was shamed into going back to get my painful tooth pulled, as we were advised by the very rude and unhelpful staff, except for receptionist Annie,who is amazing. Showed up at my appointment time and was presented a bill for $398.00 before I could even proceed. This from the same girl who told me on my previous visit that a) I should wait to after February 15 to get the tooth pulled because that's when my insurance would kick in and that B) I could call them if I needed medica... read more

Randy M. 

on Yelp

4 years ago

Don't schedule appointments if you can not keep them. When calling to confirm the appointment don't go on about how you can't believe YOU booked it so late and then call the day of to say there was an "emergency" and have to reschedule. Forget the emergency of the patient being in pain because you don't want to work late. Way to lose about 16K in work due to laziness 

Anthony E. 

on Yelp

4 years ago

I reviewed this location already and gave them one star. I was contacted by their satisfaction team and they referred me right back to the Algonquin office. I spoke to an in the Algonquin office that promised to get back to me by the end of the day and I never heard from her again. I am getting nothing but a run around from these people and I still can't get my dental back. This place has become a nightmare for me and I spent almost $5,000 with them and I still can't get any satisfaction and I would never want to do business... read more

D M. 

on Yelp

4 years ago

This was my last time. When I first went there it was great. After second visit it continued to be issues. From huge turnover, rude hygienist, scheduling, and billing. It's unfair because I thought I finally found a good dentist. Not recommending them to anyone and more importantly not going back! 

Paul R. 

on Yelp

4 years ago

I had made an appointment for a cleaning. Once I arrived, I was told that since I missed my 6 month appointment a full exam was needed. At the conclusion of the exam, which was more rough than normal in my opinion, I was told that my teeth were too dirty to clean that day and I would need a new appointment later in the month. That day had been rough on me and I was not in the best mood going in, so I interpreted at the time that I was being spoken down to and that the hygienist had been rude and rough. After expressing that ... read more

Lon M. 

on Yelp

4 years ago

I Scheduled a 6 month cleaning and a tooth to be pulled after they sent me to another dentist to see if Aspen can put a crown on it, and no it needs to be pulled. Well at my appointment today I waited in the waiting room about 30 min. Then brought in and had x-ray's taken and then waited 30 more min. For the dentist to come in and look at the x-ray's and look in my mouth and said she left to talk with office manager 15 mins go by and the hygienist came in to look in my mouth and say I need a cleaning. Which I was there for ... read more

Karyn S. 

on Yelp

5 years ago

If you want your teeth cleaned in less than 10 minutes then come here. I have never been to a place that cleans my teeth that fast and the doctor come in for less than a minute to look at my teeth. At the minimum places I've been to take 30 minutes to clean my teeth and doctor maybe 15 minutes to actually look at my teeth. Never going to come here again worse dental service ever. 

Tom D. 

on Yelp

5 years ago

Very disappointed. My daughters wisdom teeth surgery appointment was canceled about 20 minutes before we got there. Supposedly the oral surgeon was stuck in an elevator. Pretty lame excuse I think. (It was a Monday and the Dr. probably didn't feel like working.) Was he gonna be stuck In the elevator all day? Why couldn't he just do surgery when he got unstuck, we were the 1st appointment of the day? It wasn't like it was a filling or even a root canal with less recovery time. I lost a day of work and my daughter 3 days of... read more

Suzanne V. 

on Yelp

5 years ago

I had an appointment for my 6 month check up and cleaning. I had transferred from the Woodstock office to the Randall Rd Algonquin office. I had called them 2 times to ask them to transfer my chart. My info had not been transferred, I was asked twice when I had X-rays last, when I had a cleaning last . They did my X-rays even tho they still never called the Woodstock office, the Dr looked at a couple teeth. Then the dentist said they were "busy, and lunch break is soon", I wasn't going to get my cleaning that my appt. was f... read more