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Aspen Dental - Cape Coral, FL
- Cape Coral, FL
About this business
Location details
305 SW Pine Island Rd, Unit 1, Cape Coral, FL, 33991, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They DEFINITELY need to hire more people
Business response:
We value your feedback, Marly. I have passed your message along to the team, so they can help to address concerns and make improvements to future patient experiences. If you would like to discuss your experience with me directly, you can reach me at (315) 454-3000 extension 201791. — Tammy, ADMI
Had appointment today at 1 to have permanent crown placed. 20 minutes after my scheduled appointment I inquired how much longer since I signed in prior to my appointment. I was told they would check. I was later told the crown had not arrived and did I want to reschedule. Which I did since I needed permanent crown. In addition my husband was scheduled for a crown last Tuesday but upon visit said it had to be pulled. He was told that a refund would be issued since the price of a extraction was less than a crown. Refund has no... read more
RecommendedThey changed my life with aset of dentures. I stayed in my house for almost 17 years because of dentures that caused me so much pain and embarrassement and now you can't keep me out of the house👏👏👏😁
Business response:
That’s so great to hear, Kim! We appreciate the kind words. – Tammy, ADMI
I have been a patient for over 3 years. This weekend I had part of a filling fall out or I chipped part of my tooth. Either way, I have been calling and calling and calling all morning to get in but no one answers their phones. The phone rings and rings and then eventually I get cut off. Very frustrating. But this is only one of the many complaints I have about this clinic on Pine Island in Cape Coral. I am going to seek out a new dental office.
Business response:
I'm so sorry to hear this, Cate. I will certainly pass this information along to the staff, so they can address your concerns. If you would like to discuss further, please call me at (315) 454-6000 extension 201791 I will be happy to speak with you. — Tammy, ADMI
I had a appointment on Saturday for a cleaning but no one was there.They confirmed the appointment 4 or 5 days ahead. I made another appointment for just a cleaning then future work to be done. They refused to clean my teeth.Don,t go there
Business response:
I certainly understand your frustration, Dennis. I am sorry the team did not address your concern and should have explained our new patient visit. Our new patient appointment only includes x-rays and full comprehensive exam with the doctor and hygienist, to determine and discuss any treatment that may be needed. If you need any additional care in the future or would like to discuss the care plan you had received during your last visit, we’d still be happy to help. You can reach me directly at (315) 454-6000 ext. 201526. — Ke... read more
My partner needed emergency dental care in April and had dental insurance. For some reason they made me pay in full and said they would bill insurance and then credit me. It is now August and I've never been reimbursed. I have called weekly and first few month they never billed insurance. Next few months they told me they don't owe me. I'm still out this money and no one will give me answers. The insurance company told me they paid. I have all the paperwork and no money. I have never seen anything like this. I guess I have t... read more
Business response:
I am sorry to hear this, Jessica. I have spoken to the office manager at the Cape Coral location and he would really like to help with this. He can be reached at 239-549-0448, option 2. You can also reach me at 315-454-6000 ext 201802. Thank you. -- Kelsey, ADMI
At the cape coral office. My first appointment I waited long to be called in was there al.ost 2 hours for some days and for dentist to just check my teeth. Had to make a second appointment for my cleaning which I was running 10 min late so I called and they said the hygentist would not wait even though they said they had a 15 min grace period. But I had to wait an hour when I first came for them to see me. Then they rescheduled me for a saturday at 1:45pm. I show up at 1:30pm its locked, closed pitch black no one there I wai... read more
Business response:
I am sorry to hear that the office was closed, Dayana. I will alert the management team and have them contact you Monday. Thank you. -- Kelsey, ADMI
once again my appointment was blown off with no phone call this happens way too much with this company. I'm running out of options, the customer service I received from this company is very unprofessional and I wouldn't recommend Aspen to anybody.
I went in to see if they could fix a hairline crack in my denture. I have very severe anxiety when it comes to dental offices/work. I had to go through all these xrays and exam and still, no one looked at my denture. I have a very long story about what happened yesterday, she even had to take my BP which was 30 points over my normal after taking BP meds late morning. I was quoted a price of 200.00 to fix a hairline crack WITHOUT ONE PERSON looking at the denture. They advertise 79.00 repairs. It was a waste of my time and th... read more
Frequently asked questions about Aspen Dental - Cape Coral, FL
How is Aspen Dental - Cape Coral, FL rated?
Aspen Dental - Cape Coral, FL has a 3.9 star rating with 1,250 reviews.
When is Aspen Dental - Cape Coral, FL open?
Aspen Dental - Cape Coral, FL is closed now. It will open at 8:00 a.m.