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305 SW Pine Island Rd, Unit 1, Cape Coral, FL, 33991, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don’t ever write reviews because as a small business owner I know they can hurt your business, however, this needed to be done. I had the worst experience of my life at Aspen Dental. I am young and need 23 teeth pulled and need dentures because I have a medical condition that kills them all. I went in and was crying in the waiting room, the rep at the desk brought me a tissue. However, I then go back to get my X-rays done and the X-ray tech was amazing. Then I’m sat in a chair waiting for the dentist. The dentist came in, ... read more
Business response:
Thank you for sharing, we value your feedback Louise. If you would like to discuss further, please call me at (315)454-6000, extension 201806. I would be happy to speak with you. Annette, ADMI
I don’t usually give reviews, especially bad ones. But here goes! I am new to Florida and was in need of my regular dental cleaning. I searched out some local places. Got an apt at the Cape Coral office. You offered a free exam and xrays because I do not have dental ins. I had many xrays taken then sat with the hygenist. During the exam the hygienist, rattled off the gum measurement no’s. ( that I have had at other previous dentists and never did I hear a no. over 3) The Dr then did his exam and agreed with the hygienist tha... read more
Had a bad experience both with the assistant and dentist. They were both more concern about the time them what they were doing. The dentist did not even wait until the numbing gel took hold. The assistant kept pulling my check and ended up with a bruise. My tooth hurts more now than before I went to the dentist.
They overcharged my wife for a tooth extraction when she went in and said just in case it was a difficult pull. The dentist said it was an easy pull and the charge is only $159.00 We were supposed to get are refund of the difference and they never did. It's been over a month and the manager is now on vacation. I made my wife call the credit card company and do a dispute and charge back to Aspen Dental. Never pay up front with them. They also said she needs $7000 worth of work because her other dentist messed up her mouth. We... read more
Business response:
I'm so sorry about the trouble you and your wife are having, Tom. Our Patient Satisfaction team will be happy to help you with billing concerns. Please give them a call directly at 1-866-273-8606. - Emily, ADMI
I had an appointment this week just to have a clean up!!! But all changes when they wanted to do something completely the opposite. So they make believe a story just because my insurance was not going to pay them. They are absolutely not to be trusted.
Business response:
Hi Georges, I'm sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices, and our team would value your feedback. Please call them directly at 1-866-273-8606. - Emily, ADMI
After 6 months of care from this office due to continued returns included in the original cost, I have given them multiple opportunities to get it together but again, today, I walked out. Poor scheduling, so plan to wait a minimum of 45 minutes for your appointment and 3 hours for a walk in. Poor care, one hand does not know what the other is doing and everyone assumes someone else did their job. The office and the services are two separate entities and the office over schedules so the caregivers in the back are slammed ever... read more
Went in to check out for work I needed done,asked several times about charges for all the ex-rays, exams and 1st checkup, told it would Not cost me as a new patient. Made next appointment and had to pay my portion up front, went in to find they had used $120 of my up front money for I don't know what, but said I had a "Credit" on my account of less than what I wrote my check for. Had the 1st phase of my root canal/crown, and was told I would owe when I came in for the final crown! Service of dentist is good. But office and c... read more
Business response:
I'm so sorry to hear about the trouble you're having, Elaine. Our Patient Satisfaction team will be happy to help with billing concerns. Please reach out to them directly at 1-866-273-8606. - Emily, ADMI
Aspen Dental - Cape Coral, FL has a 3.9 star rating with 1,256 reviews.
Aspen Dental - Cape Coral, FL is closed now. It will open at 8:00 a.m.