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Aspen Dental - Champaign, IL

3.9
  • Champaign, IL

About this business

Location details

1902 N Prospect Ave Ste 1, Champaign, IL, 61822, United States

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WeekdayScheduleStatus
Mon08:30 a.m. to 5:30 p.m.
Tue08:30 a.m. to 5:30 p.m.
Wed08:30 a.m. to 5:30 p.m.
Thu08:30 a.m. to 5:30 p.m.
Fri08:00 a.m. to 3:00 p.m.
SatClosed
SunClosed
3.9938 reviews
Kathy Dust's profile image
Kathy Dust 
11 years ago
Bj Caple's profile image
Bj Caple 
11 years ago
Tatiana Peluyera's profile image
Tatiana Peluyera 
12 years ago
Melinda Lanoue Busby's profile image
Melinda Lanoue Busby 
2 years ago

Terrible. We will not return. 

Business response:

Hi Melinda, I really appreciate you for taking a moment to share your feedback. I'm sorry that you didn't have a positive experience. I wanted to let you know that I have read your review and will address concerns with the team in Champaign with an eye to improving experiences for others. Thank you. - Dawn, ADMI 

Jolene Kuehn's profile image
Jolene Kuehn 
2 years ago

I broke a tooth the night before spring break in March. My regular dentist was on vacation, so no help there. I called another dentist in Mahomet, no help there as they were also on vacation. So, I called Aspen Dental. Everything seemed fine. Friendly, professional staff. I had to have to broken tooth pulled. Yesterday, I went to another doctors office to start the process of getting a dental implant. It turns out that Aspen Dental never put in or said anything about a dental bone graft. (This is where they add bon... read more

Colleen Bezich's profile image
Colleen Bezich 
2 years ago

I would never recommend this place. my son went to the dentist for a cavity and his front tooth and was charged $1,000 for a filling and a free toothbrush, God's honest truth. the receptionist Mary is a little witch totally unprofessional and downright rude. my son's tooth is loose after paying all that money and when I asked them about their satisfaction guarantee policy money back guarantee satisfaction policy I was informed that it's the case by case which is misrepresentation in itself. Please please do not go to this de... read more

Ashley D Ferguson's profile image
Ashley D Ferguson 
2 years ago

Go somewhere else. They will drop tools on the floor and keep working in your mouth that causes infection that causes uncontrollable swelling that sends you to the ER. I've had to contact a lawyer due to the situation as Aspen Dental doesn't want to own up to what they did. 

Business response:

I am very sorry to hear this, Ashley. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Champaign. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Magnolia Gilbert's profile image
Magnolia Gilbert 
3 years ago

There is personal care given to patients who are seeking advice and consultation regarding their dentures. Keep in mind that people who have full dentures are not under normal services. I broke me lower denture and I contacted your office to merely ask if I could get it fixed, and I was very disappointed with my response. Then finally when I made an appointment and brought it in, a chart with prices for new dentures was put in me face. The denture was fixed, handed to me, and that was it. I walked out of your office dis... read more

Business response:

I'm very sorry your experience didn't live up to expectations, Magnolia. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI 

Cathy Brault's profile image
Cathy Brault 
3 years ago

felt like I was being drained of every both me and my insurance company have! went in because a single tooth was hurting, but we needed to take a panoramic x-rays? seriously???? then I had to get a gum exam before seeing the dentist???? now can't just get a filling, need a whole root canal with crown?? 

Business response:

I'm very sorry to hear this, Cathy. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about your experience: 1-866-767-0890. - Krista, ADMI 

Frequently asked questions about Aspen Dental - Champaign, IL

How is Aspen Dental - Champaign, IL rated?

Aspen Dental - Champaign, IL has a 3.9 star rating with 938 reviews. 

When is Aspen Dental - Champaign, IL open?

Aspen Dental - Champaign, IL is closed now. It will open on Monday at 8:30 a.m.