Aspen Dental - Citrus Heights, CA

Crystal H. 

on Yelp

3 years ago

Beware of thus Dental company/office. After almost 2 years my husband and I are still receiving bills and issues with billing all for 3 different visits within a 1 month period. At each vist we made out of pocket for what was anticipated we would owe. On top of that the insurance has already paid portions if the bill as well and we already paid other bills that came in the mail. However, still after almost 2 years we are saying there are unpaid charges, new charges and money owed. WAIT......WHAT. how is that possible when ... read more

Gail R. 

on Yelp

3 years ago

BEWARE!! This office has itself listed as an authorized provider for Kaiser Permanente Advantage Plus Dental Insurance, thru Delta Care USA. They Do not accept this insurance at this office !!!!!!!!!!!! I signed up for this insurance effective 1-1-23. I received all the confirmations as well as instructions on how to access dental care thru Delta. An authorized dental provider list was included. This Aspen office on Greenback Ln. as well as the one on Gateway Blvd, are listed in the directory. I called Aspen at the be... read more

Michelle D. 

on Yelp

3 years ago

I went in for a consultation a year ago and felt I had been lied to so never went back. Now I'm looking to get a new set of full dentures and finding tons of bad reviews about them. I can say for certain my decision is NO. What is wrong with dentists these days? More bad than good!!!! 

Nick S. 

on Yelp

3 years ago

Make sure u confirm ur child is OVER 15 when u schedule. I talked to 3 different people at this place booked, days in advance, confirmed, gave birthdate...an hour before his appt they call me and say they can't see him that he's not 16 yet. Poor communication this place, unprofessional, and uncalled for that I spoke to 3 people and an hour before they call me to cancel him..unreal. 

Shelli K. 

on Yelp

3 years ago

I am VERY unsatisfied with the office staff here. My husband and I are double covered and on my husbands first visit they told him it would be 3000.00 for his deep cleaning and they needed to verify my insurance coverage to make sure he is covered. The office staff said they would contact him, nothing again from the office. Then he has a broken tooth that has been causing him pain and needs to be extracted and since he is already established there, I called myself on 10.26 to schedule him an appointment spoke with a Maroslav... read more

Brian H. 

on Yelp

3 years ago

Last dental service was on Oct 17, 2022... This dental office was suggested by someone else and was close to us, so we gave them a try. Since retiring some years ago, I no longer have dental insurance. This should not have been a problem. My ex-employer provides excellent benefits -- even in retirement. Every year, they give me a generous Health Reimbursement Account (HRA) to be drawn from. My ex-employer is very strict, though, and needs documentation in a certain format before it authorizes a reimbursement. At my first ... read more

B B. 

on Yelp

3 years ago

So you are asking for my review to be updated. I never pay for something until my insurance approves their part. Why would you expect me to pay for all of it up front when I have double coverage??? Finally, don't be disrespectful to potential new client's, let alone any person. Social Media is extremely detrimental. Why they chose to act this way is beyond me. However, I wouldn't refer, or recommend them. My opinion. 

Bobby B. 

on Yelp

3 years ago

So you are asking for my review to be updated. I never pay for something until my insurance approves their part. Why would you expect me to pay for all of it up front when I have double coverage??? Finally, don't be disrespectful to potential new client's, let alone any person. Social Media is extremely detrimental. Why they chose to act this way is beyond me. However, I wouldn't refer, or recommend them. My opinion. 

Dallas M. 

on Yelp

4 years ago

My wife needed new dentures; we chose Aspen Dental because we travel all across the country. She had her first appointment at the end of July 2021 and at that time we paid our share after the insurance. Then the nightmare begins! - Drove several times to Citrus Heights Office, which was 1 hour one way, to be told they were behind we could reschedule after setting in the waiting area for two hours. - Drove once to Citrus Heights to be told by the dentist that she would not see me because my medicines were not in the compu... read more