Aspen Dental - Citrus Heights, CA

B B. 

on Yelp

2 years ago

So you are asking for my review to be updated. I never pay for something until my insurance approves their part. Why would you expect me to pay for all of it up front when I have double coverage??? Finally, don't be disrespectful to potential new client's, let alone any person. Social Media is extremely detrimental. Why they chose to act this way is beyond me. However, I wouldn't refer, or recommend them. My opinion. 

Dallas M. 

on Yelp

3 years ago

My wife needed new dentures; we chose Aspen Dental because we travel all across the country. She had her first appointment at the end of July 2021 and at that time we paid our share after the insurance. Then the nightmare begins! - Drove several times to Citrus Heights Office, which was 1 hour one way, to be told they were behind we could reschedule after setting in the waiting area for two hours. - Drove once to Citrus Heights to be told by the dentist that she would not see me because my medicines were not in the compu... read more

Milan H. 

on Yelp

3 years ago

This office, aspen dental at 7861 Greenback Lane, Citrus Heights, CA 95610, is very unethical business practice. Of course the main goal of a business is making profit however, they should NOT be all about money money money!!! If you go there, they will TRY VERY HARD to sell their additional services that insurance does not cover and make you feel like you are about to die if not taking care of your teeth asap. In fact, my new dental office did not have that comment and my teeth don't even need a deep clean or special treatm... read more

Elaine H. 

on Yelp

4 years ago

First let me say I really liked this dentist at first. Problem came with payment. The office manager suggested I use Credit Care to pay for the work I needed because my insurance only covered about half. She said I would not have to worry because it would cover all the work I needed. Things were great until my last visit where I was told I needed to pay $240 because we had went into a new year (January) and something about my deductible. I told the receptionist it was already paid for and she said they would check on it and... read more

Tom H. 

on Yelp

4 years ago

BEWARE - CITRUS HEIGHTS LOCATION CLOSED TEMPORARY (ALL AUGUST) - have taken my money and stopped communicating I got a call earlier that for the 3rd or 4th time in a row that my appointment was postponed. I had a care plan to create a partial dentures. When we agreed on the plan a few months ago aspen asked if i wanted to (Pre-pay) my total care amount - Which I did- over $4,000 out of pocket. Now the office is closed and I have not been contacted to finish the care plan or refund my money. UPDATE 8/11 Spoke with Cus... read more

Brijette M. 

on Yelp

4 years ago

I NEVER leave bad reviews but the customer service here was unacceptable. They are Unorganized and rude! Someone very unprofessional called me at 2:45 P.M to confirm my 4:00 appointment and hung up on me. I took off work early and drove 45 mins to get there only for the careless front desk women to tell me the doctor left early for the day and she'd sent out text messages. Which clearly i didn't receive or i wouldn't have been there!! That is Not the professional way to inform of a cancellation anyway.. Rightfully upset i ... read more

Hilda V. 

on Yelp

4 years ago

I came to have treatment for broke tooth and no, they didn't remove them because they didn't my insurance in their account and wanted me to schedule for other day when I am not available. Bad service.