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Aspen Dental - Citrus Heights, CA
- Citrus Heights, CA
About this business
Location details
7861 Greenback Lane, Citrus Heights, CA, 95610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:30 a.m. to 4:30 p.m. | |
| Thu | 07:30 a.m. to 4:30 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was my first time going to aspen dental I made a appointment a week early. When I arrived everything was normal checking in and finished the survey. Mind you I had a appointment at 8:00 am I got there early. I waited one hour and they didnt attend me. There was a lady suffering in pain for a emergence tooth pain and didn't help her. I ended up leaving and I gave a call to let them know I left. I was on hold for 5 minutes and the call hung up. NEVER COMING HERE AGAIN.
Business response:
We are really sorry to hear this, Kami, and can understand your frustration. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address this with the team, with an eye to improving future patient experiences. -The Customer Service Team
To REBECCA the hygienist--- Keep it professional and please stop drawing hearts on next appointment cards. It is awkward. Not even my doctor or dentist do that. It makes people uncomfortable
Business response:
We appreciate your feedback, Diane. Thanks for taking a moment to share your feedback with us so that we can continue to improve future patient experiences. -The Customer Service Team
Because I always feared dentists, I take excellent care of my teeth and go for a check up at least once a year. Even though my teeth are in good condition, I decided to look into alignments. I found Aspen on line. Made an appointment, answered the questions including if I had insurance which i replied No. Aspen immediately blew up my phone with emails and texts asking me to call with my insurance info. I did call, I told her that I did have insurance but I know this won't be covered. She then confirmed my appointment and... read more
Business response:
We appreciate your feedback, Sue. Thanks for taking a moment to share your feedback with us so that we can continue to improve future patient experiences. -The Customer Service Team
I showed up " Note: this was NOT an emergency!! On there website it showed $299 for a denture. I needed a quote Fot a snap on denture.. when I got there they wanted to take a XRAYI ended up getting an xray (Which I did not need) All I wanted is a Quote for a snap on denture Bottom Only. I already have implants in When I say the Quote I almost freaked out over $3500... "Nice Scam with a smile"!! then I asked what do I owe you for a visit less than 45 min $189. I just paid it and left. BEWARE OF THERE WEBSITE - IT'S Like a Ba... read more
Business response:
Jeff, we are sorry your visit did not live up to expectations. We understand how many barriers there are to getting care and know that cost is the number one reason patients avoid going to the dentist, which is why we offer a variety of financing solutions. Head to https://bit.ly/3VawcTL to learn more. Also the Aspen Dental Savings Plan could be perfect for you. Save on dental services for one low annual fee, plus get free exams and X-rays at any participating office. You can find more info at https://bit.ly/49vXObL. -The Cu... read more
I went on there website to set up an appointment. I showed uo " Note this was not an emergency!! On there website is showed $299 for a denture for a quote.... when I got there they wanted to take a XRAYI ended up getting an xray (Which I did not need) All I wanted is a Quote for a snap on denture Bottom Only. I already have implants in When I say the Quote I almost freaked out over $3500... "Nice Scam"!! then I asked what do I owe you for a visit less than 45 min $189. BEWARE OF THERE WEBSITE - IT'S Like a B... read more
My experience with Aspen Dental in Citrus heights was a nightmare. The dental work was fine but the partial that was made never fit well, even after several adjustments. Dr Jeffries at the last adjustment said the partial had been cut back so much that it would not be stable. It cut into my gums and destroyed the left tori causing infection that required antibiotics. No offer to remake the partial or reimburse was ever made, other than the printed quarantee, with the requisite fine print which negates the bold print come-on ... read more
Business response:
We're very disappointed to hear this, Russ. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. -The Customer Service Team
02/04/2025 I had a tooth extracted at this dental clinic. I came here for the first time and trusted Google advertising. By 7:30 am my appointment was scheduled, they took a lot of pictures, provided a plan for $ 24,000 for other teeth. I warned that I was in severe pain and would like to start treating the tooth that hurts as soon as possible. They rescheduled my appointment for 2 pm, I arrived, they gave me anesthesia, the doctor and his assistant left the office and forgot about me for 15 minutes. I began to feel that the... read more
Business response:
We are sorry for any trouble you're having, Alsu. We have passed your message along to the management team, so they can address your concerns.
This is honestly the worst office I've ever been to. I had two visits with this office, and then found out my insurance is not accepted. I have had multiple issues with billing after the fact that nobody in this office helps with. Would never recommend going to this office to anyone. They will just scam you.
Business response:
We're sorry to hear about the trouble you're having, Savannah. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187.
Why would I bother contacting you after you have already lied to me multiple times and then turned me over to collections without ever making any effort (mailed bill, text message nothing) to retrieve what you say I owe? You are a dishonest company and I will continue to warn people of your troubling billing methods
Business response:
We're sorry to hear about the trouble you're having, Fred. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187.
Frequently asked questions about Aspen Dental - Citrus Heights, CA
How is Aspen Dental - Citrus Heights, CA rated?
Aspen Dental - Citrus Heights, CA has a 4.4 star rating with 518 reviews.
When is Aspen Dental - Citrus Heights, CA open?
Aspen Dental - Citrus Heights, CA is closed now. It will open at 7:30 a.m.