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Aspen Dental - Citrus Heights, CA

4.4
  • Citrus Heights, CA

About this business

Location details

7861 Greenback Lane, Citrus Heights, CA, 95610, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue07:30 a.m. to 4:30 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu07:30 a.m. to 4:30 p.m.
Fri08:00 a.m. to 2:00 p.m.
Sat08:00 a.m. to 2:00 p.m.
SunClosed
4.4482 reviews
Jeff H.'s profile image
Jeff H. 
rating
6 months ago

I went on there website to set up an appointment. I showed uo " Note this was not an emergency!! On there website is showed $299 for a denture for a quote.... when I got there they wanted to take a XRAYI ended up getting an xray (Which I did not need) All I wanted is a Quote for a snap on denture Bottom Only. I already have implants in When I say the Quote I almost freaked out over $3500... "Nice Scam"!! then I asked what do I owe you for a visit less than 45 min $189. BEWARE OF THERE WEBSITE - IT'S Like a B... read more

Russ S.'s profile image
Russ S. 
rating
6 months ago

My experience with Aspen Dental in Citrus heights was a nightmare. The dental work was fine but the partial that was made never fit well, even after several adjustments. Dr Jeffries at the last adjustment said the partial had been cut back so much that it would not be stable. It cut into my gums and destroyed the left tori causing infection that required antibiotics. No offer to remake the partial or reimburse was ever made, other than the printed quarantee, with the requisite fine print which negates the bold print come-on ... read more

Business response:

We're very disappointed to hear this, Russ. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. -The Customer Service Team 

Alsu P.'s profile image
Alsu P. 
rating
8 months ago

02/04/2025 I had a tooth extracted at this dental clinic. I came here for the first time and trusted Google advertising. By 7:30 am my appointment was scheduled, they took a lot of pictures, provided a plan for $ 24,000 for other teeth. I warned that I was in severe pain and would like to start treating the tooth that hurts as soon as possible. They rescheduled my appointment for 2 pm, I arrived, they gave me anesthesia, the doctor and his assistant left the office and forgot about me for 15 minutes. I began to feel that the... read more

Business response:

We are sorry for any trouble you're having, Alsu. We have passed your message along to the management team, so they can address your concerns. 

Savannah N.'s profile image
Savannah N. 
rating
11 months ago

This is honestly the worst office I've ever been to. I had two visits with this office, and then found out my insurance is not accepted. I have had multiple issues with billing after the fact that nobody in this office helps with. Would never recommend going to this office to anyone. They will just scam you. 

Business response:

We're sorry to hear about the trouble you're having, Savannah. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. 

Fred W.'s profile image
Fred W. 
rating
11 months ago

Why would I bother contacting you after you have already lied to me multiple times and then turned me over to collections without ever making any effort (mailed bill, text message nothing) to retrieve what you say I owe? You are a dishonest company and I will continue to warn people of your troubling billing methods 

Business response:

We're sorry to hear about the trouble you're having, Fred. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. 

Lisa ..'s profile image
Lisa .. 
rating
a year ago

I can't review their dental care, because I never got that far. Make sure before you go in that they have all your correct information. They were listed under Delta Care USA as a provider, but apparently do not take that insurance. Had their telephone communication system allowed for the people at the actual office to gather information and receive messages, this could have been avoided. The person at the front desk was very sweet and apologetic, but I ended up setting aside an afternoon for a much-needed appointment just to... read more

Business response:

We are sorry for any trouble you're having, Lisa. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - The Social Care Team 

Mark K.'s profile image
Mark K. 
rating
a year ago

Their ads say they take Medicare, but I called them and they said they Do Not They said they take. PPO, but only if it's through Private Insurance . 

Michael C.'s profile image
Michael C. 
rating
a year ago

O.M.G. I left a review about how basically the secretary Terra just blew me off when I made an appointment and I tried to understand that they don't take late appointments, but when she hung up on me, I found that very disrespectful. I erased the previous message because the owner contacted me and I thought that was a nice gesture. Well, I called Aspen dental again, another secretary, I do not have her name but I believe she's from the Placerville answering service scheduled appointment telling me that I could come in on Thu... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Michael. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia 

Bridget V.'s profile image
Bridget V. 
rating
a year ago

These people are crooks and liars. Do not go here!!! They are the worst they will overcharge you. They'll charge your card too much. They'll tell you you're getting a refund and never give it to you. They have no integrity and do not follow through. I totally wish I could give them zero stars. I will never ever deal with Aspen dental again. 

Business response:

I am very sorry to hear this, Bridget. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Citrus Heights. If you would like to speak with them in the future, please let us know. - Garlen 

Frequently asked questions about Aspen Dental - Citrus Heights, CA

How is Aspen Dental - Citrus Heights, CA rated?

Aspen Dental - Citrus Heights, CA has a 4.4 star rating with 482 reviews. 

When is Aspen Dental - Citrus Heights, CA open?

Aspen Dental - Citrus Heights, CA is closed now. It will open tomorrow at 7:30 a.m.