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Aspen Dental - East Peoria, IL
- East Peoria, IL
About this business
Location details
220 W Washington Street, East Peoria, IL, 61611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
First off each time I have been I’ve always arrived 10-15 minutes prior to my appointment time and some how always end up waiting about 45 minutes after appointment time. Also not very caring people they just get you in and out as quick as they can. Tech’s are not professional AT ALL. Would not recommend this location to anyone.
Business response:
I'm sorry that you didn’t have a positive experience, Jasmine. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
Do not get work done here, absolutely the worst experience ever!
I had a consultation for some dental work. Paid in full at the consult for services that would be be broken up into two future appointments. I scheduled my first appointment for an upcoming Friday. Between the consult and my schedule appointment, I received a call from the hygienist, asking if I could reschedule. I told her I’d already planned for that day and couldn’t reschedule. She said ok. She called me TWO more times asking again if I could reschedule. Very rude. I went to the appointment and after the cleaning, I sched... read more
Business response:
I'm sorry to hear that, Laura. Thank you for sharing your feedback with us so that we can continue to improve experiences. - Traci ADMI
RecommendedMy visit was horrifying. The substitute dentist destroyed my 2 front teeth but grinding a huge hole all the way through and then putting the wrong type of filling in. She rebuilt my teeth to look like a clown and damaged my gums so bad that I was swollen for 2 weeks! I had bruising on my jaw line and face from where she pushed trying to get the tape thing between my teeth and couldn't. I was there for 5 1/2 hours, with 4 hours and 15 minutes of that being "worked on" by this dentist! I was an emotional basket case. After the... read more
Recommendedthey picked my husband as one of their Veterans!!!!! Thank you for your help with giving him the dental work he needed so badly !! he will be smiling proudly now. thank you for your work with Veteran's giving back is what it's all about in a world where Veteran's are never Thanked enough for their sacrifice USMC PROUD
Business response:
It's truly our honor to help those who have served, Janet! I hope your husband continues to love his smile. Thanks for taking a moment to share your feedback with us. - Emily, ADMI
Terrible. Placed on hold multiple times when calling to confirm appointment. Showed up to a cancelled appointment.
Everyone was nice and friendly.One thing I didn't like was when I went to pay the receptionist was on the phone with somebody instead of putting them on hold and doing a quick transaction for me so I could get on my way she continue to just talk with a person on the phone when I'm the customer right there and also the customer getting hip replacement in November so wasn't easy standing there. Plus they said on phone they took care credit but since I didn't spend 200 I couldn't use my credit card so when I call and asked befo... read more
Business response:
I'm so sorry you did not have a positive experience, Carrie. I will certainly pass this information along to management. — Tammy, ADMI
If you want your time wasted and your money this is the place for you!!!
Business response:
I am sorry to hear you feel this way Tonya. If you would like to discuss further, please call me at (315) 454-6000 ext. 201526 I will be happy to speak with you. — Kelly, ADMI
I enjoy Jenny, DH. She remembers my family and is very personable. Tracey at the front desk is very nice too. My biggest complaint would be that contacting anyone in the office is tedious. The desk seems very short staffed, and when you call, you get the corporate number and have to listen to a menu to be transferred to their specific office. More times than not- their phones are not on(I get the call back during business hours message- during their business hours). I’ve left messages that remain unreturned and I have to dea... read more
Business response:
Thank you for sharing Stephanie, we appreciate the positive feedback and staff Kudos! I am sorry to hear it can be difficult getting through to the office, If you have any questions or concerns please call me at (315) 454-6000 ext. 201526 I will be happy to assist you. — Kelly, ADMI
Frequently asked questions about Aspen Dental - East Peoria, IL
How is Aspen Dental - East Peoria, IL rated?
Aspen Dental - East Peoria, IL has a 3.9 star rating with 629 reviews.
When is Aspen Dental - East Peoria, IL open?
Aspen Dental - East Peoria, IL is closed now. It will open at 8:00 a.m.