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Aspen Dental - Hobbs, NM
- Dentists
- Hobbs, NM
About this business
Location details
1500 W Joe Harvey Blvd, Hobbs, NM, 88240, United States
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Aspen Dental's service took a complete 180 turn. Six months ago a doctor I had never seen before checked my teeth. He proceeded to ask me to show him how I floss. I understand guiding folks through techniques, but his manner was rude and unnecessary. This was after I waited for him over 30 minutes after my cleaning. A week or so ago I received what I thought was an erroneous email saying I needed to call to reschedule. I received a similar email this morning. Here's what it said: "This is your Aspen Dental care team. We... read more
Business response:
I’m glad you had an overall positive experience, Janni! Thank you for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Garlen, ADMI
My son went to have his tooth pulled because he was in pain the dr pressured and pressured him to pull more than the one he needed. He finally walked out and went to a dentist who did the one he wanted and didn't try and bully him.
Business response:
We are sorry that your sons experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If he has any questions about the care plan he received, please don't hesitate to have him reach out to the team.
My son went to have his tooth pulled because he was in pain the dr pressured and pressured him to pull more than the one he needed. He finally walked out and went to a dentist who did the one he wanted and didn't try and bully him.
Business response:
We are sorry that your sons experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If he has any questions about the care plan he received, please don't hesitate to have him reach out to the team.
Failed to mention the Aspen insurance program so they pocketed an extra $100 off my elderly mother. The office manager has the ability to make the situation right and refused. The traveling dentist was pretty darn good so she gets her own star.
Business response:
I'm sorry for any trouble you're having, Lynette. I will pass your message along to the team, so they can address concerns. - Heather
Failed to mention the Aspen insurance program so they pocketed an extra $100 off my elderly mother. The office manager has the ability to make the situation right and refused. The traveling dentist was pretty darn good so she gets her own star.
Business response:
I'm sorry for any trouble you're having, Lynette. I will pass your message along to the team, so they can address concerns. - Heather
the front staff and the dental hygienist are great. the dentist on the other hand is horrible. I had a tooth pulled on Wednesday and before I could get home, my mouth was throbbing with pain, so I took Tylenol to ease the pain, but didn't help. I agonized with the pain until Friday when I broke down and called the dental office telling them of my problem. the receptionist had me come in that day, fearing I had developed dry socket. when the dentist came in to examine my mouth, and he barely glanced at the problem and very ru... read more
Business response:
I am very sorry to hear this, Cindy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Hobbs. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
the front staff and the dental hygienist are great. the dentist on the other hand is horrible. I had a tooth pulled on Wednesday and before I could get home, my mouth was throbbing with pain, so I took Tylenol to ease the pain, but didn't help. I agonized with the pain until Friday when I broke down and called the dental office telling them of my problem. the receptionist had me come in that day, fearing I had developed dry socket. when the dentist came in to examine my mouth, and he barely glanced at the problem and very ru... read more
Business response:
I am very sorry to hear this, Cindy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Hobbs. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
Great place and wonderful people. I want to mention in particular dental hygienist Erika Guillen. She is very patient (and I am not an easy patient myself, with very sensitive gums and extreme gag reflex). She speaks Spanish, too. In fact, I believe most staff members are bilingual. Highly recommended. Gracias a todo el wonderful team de Aspen Dental!
Business response:
I'm so glad you had such a pleasant experience with the Aspen Dental team in Hobbs, Teresa. Thank you for taking a moment to share your praise! - Krista, ADMI
Great place and wonderful people. I want to mention in particular dental hygienist Erika Guillen. She is very patient (and I am not an easy patient myself, with very sensitive gums and extreme gag reflex). She speaks Spanish, too. In fact, I believe most staff members are bilingual. Highly recommended. Gracias a todo el wonderful team de Aspen Dental!
Business response:
I'm so glad you had such a pleasant experience with the Aspen Dental team in Hobbs, Teresa. Thank you for taking a moment to share your praise! - Krista, ADMI
Frequently asked questions about Aspen Dental - Hobbs, NM
How is Aspen Dental - Hobbs, NM rated?
Aspen Dental - Hobbs, NM has a 4.5 star rating with 395 reviews.
When is Aspen Dental - Hobbs, NM open?
Aspen Dental - Hobbs, NM is permanently closed.