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Aspen Dental - Hobbs, NM

4.5
  • Hobbs, NM

About this business

Location details

1500 W Joe Harvey Blvd, Hobbs, NM, 88240, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
WedClosed
ThuClosed
FriClosed
SatClosed
SunClosed
4.5388 reviews
Lynette B.'s profile image
Lynette B. 
rating
a year ago

Failed to mention the Aspen insurance program so they pocketed an extra $100 off my elderly mother. The office manager has the ability to make the situation right and refused. The traveling dentist was pretty darn good so she gets her own star. 

Business response:

I'm sorry for any trouble you're having, Lynette. I will pass your message along to the team, so they can address concerns. - Heather  

Lynette B.'s profile image
Lynette B. 
rating
a year ago

Failed to mention the Aspen insurance program so they pocketed an extra $100 off my elderly mother. The office manager has the ability to make the situation right and refused. The traveling dentist was pretty darn good so she gets her own star. 

Business response:

I'm sorry for any trouble you're having, Lynette. I will pass your message along to the team, so they can address concerns. - Heather  

Cindy H.'s profile image
Cindy H. 
rating
2 years ago

the front staff and the dental hygienist are great. the dentist on the other hand is horrible. I had a tooth pulled on Wednesday and before I could get home, my mouth was throbbing with pain, so I took Tylenol to ease the pain, but didn't help. I agonized with the pain until Friday when I broke down and called the dental office telling them of my problem. the receptionist had me come in that day, fearing I had developed dry socket. when the dentist came in to examine my mouth, and he barely glanced at the problem and very ru... read more

Business response:

I am very sorry to hear this, Cindy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Hobbs. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Cindy H.'s profile image
Cindy H. 
rating
2 years ago

the front staff and the dental hygienist are great. the dentist on the other hand is horrible. I had a tooth pulled on Wednesday and before I could get home, my mouth was throbbing with pain, so I took Tylenol to ease the pain, but didn't help. I agonized with the pain until Friday when I broke down and called the dental office telling them of my problem. the receptionist had me come in that day, fearing I had developed dry socket. when the dentist came in to examine my mouth, and he barely glanced at the problem and very ru... read more

Business response:

I am very sorry to hear this, Cindy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Hobbs. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Chris S.'s profile image
Chris S. 
rating
2 years ago

7/6/23 I arrived at 7:30 AM to get my tooth looked at. I went to the front Desk to sign and there was no pen I went to sit down. She told me I needed to sign in. I asked for a pen she tossed it to me I figured right then she didn't like me. She told me there were one open so she took my insurance while I sat down to look for my insurance card, a lady walked in behind me With no insurance no appointment she told her she can have an appointment at 9:30 AM. After I finished finding my insurance I got back to the counter showed... read more

Business response:

I'm sorry for any trouble you're having, Chris. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI  

Chris S.'s profile image
Chris S. 
rating
2 years ago

7/6/23 I arrived at 7:30 AM to get my tooth looked at. I went to the front Desk to sign and there was no pen I went to sit down. She told me I needed to sign in. I asked for a pen she tossed it to me I figured right then she didn't like me. She told me there were one open so she took my insurance while I sat down to look for my insurance card, a lady walked in behind me With no insurance no appointment she told her she can have an appointment at 9:30 AM. After I finished finding my insurance I got back to the counter showed... read more

Business response:

I'm sorry for any trouble you're having, Chris. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI  

Brandon B.'s profile image
Brandon B. 
rating
3 years ago

I had extractions performed through Aspen Dental Hobbs and my procedure and post-op care was very concerning from both the dentist and Oral Surgeon. I now have a new dentist and a new Oral Surgeon, since the Oral Surgeon who performed extractions won't see me post-op, who share in their opinion that I received poor treatment and care. I have been been told I have nerve damage a month into recovery. I'm thankful for my local dentist and suggest trying your local dentist before giving Aspen Dental a shot 

Business response:

This is not the experience we want for our patients, Brandon. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI  

Brandon B.'s profile image
Brandon B. 
rating
3 years ago

I had extractions performed through Aspen Dental Hobbs and my procedure and post-op care was very concerning from both the dentist and Oral Surgeon. I now have a new dentist and a new Oral Surgeon, since the Oral Surgeon who performed extractions won't see me post-op, who share in their opinion that I received poor treatment and care. I have been been told I have nerve damage a month into recovery. I'm thankful for my local dentist and suggest trying your local dentist before giving Aspen Dental a shot 

Business response:

This is not the experience we want for our patients, Brandon. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI  

Frequently asked questions about Aspen Dental - Hobbs, NM

How is Aspen Dental - Hobbs, NM rated?

Aspen Dental - Hobbs, NM has a 4.5 star rating with 388 reviews. 

When is Aspen Dental - Hobbs, NM open?

Aspen Dental - Hobbs, NM is closed now. It will open on Monday at 8:00 a.m.