This profile has been claimed by the business owner or representative.
Aspen Dental - Horseheads, NY
- Horseheads, NY
About this business
Location details
1643 County Route 64, Horseheads, NY, 14845, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Candice Thompson. You said you graduated. Why you use black peoples to do training about your new dentist Mandee Harbin and Kanion Landon to do the dirty job Okonoboh Sydney is a DMD At Aspen he supposed to take 4 my teeth but this men take 15 my teeths I don’t know why I went home with pain the. Ext day I comeback to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine I comeback to the office Mande Harbin and Landon Kanion make sign a p... read more
Made an appointment for a cleaning and tooth pain MONTHS ago. And they had the decency to call me at 7 PM the night before my 8 AM appointment to cancel on me after I took off from work to be there. So I called first thing in the morning and they tell me I can’t get in until November so I said I’d just take my business elsewhere. I had an invisilign ordered ($500) and asked for my money back and she said it’ll be 7-10 days and hung up. I will NEVER go back and I’ll be sure to let my friends and family know too. Super unprofe... read more
Business response:
I'm really sorry to hear this, Alexandra. If you haven't called the Patient Satisfaction team yet, I encourage you to call them directly so they can learn more about your experience and try to address concerns: 1-866-767-0890. - Emily, ADMI
RecommendedI had an extreme pain due to two bad teeth. They took me in even though I didn't have an appointment. The staff was kind and caring. I ended up having the two teeth pulled. So grateful to Aspen Dental.
Business response:
Thanks for sharing, Debbie! I’ll be sure to pass it along. –Ashlee, ADMI
I got my wisdom teeth extracted here. At the last minute they switched my billing from a regular to a horizontal extraction and it jacked my billing and insurance up. I’ve been in a insurance dispute and had to repeatedly request aspen dental to provide a narrative of the procedure so I could get the proper coverage from my insurance company. Meanwhile aspen dental tried sending me to collections 2 different times and still is trying to over $96 when they are about to receive an overpayment from my insurance company of like ... read more
Business response:
I am so sorry to hear this, Thomas. I have passed this information along to our senior team, and request you be contacted. — Ashlee, ADMI
I made an appt with aspen dental specifically for a consult for a tooth extraction for my wife. The tooth was chipped and crumbling and extremely painful. When I spoke to the receptionist she informed me that they dont accept her insurance (medicare) but the first visit would be absolutely free and then we could go from there with payments for the extraction. She explained on the phone that in the first visit they would do x Ray's etc and it was all FREE. I asked her multiple times is she sure it was free because it seemed... read more
RecommendedThey made my daughter smile again after she smashed her face off of a metal bar. Couldnt even tell which tooth it was.
Business response:
Your opinion really matters to us. Thank you for posting about your experience, Kaitlyn! I'm happy to hear your daughter is doing better! - Julie, ADMI
ASPEN only cares about getting the most money absolutely possible. I gave this place way to much money for more work then I needed. This was corroborated by 2 other dentists. This place wants to pull every single tooth rather it’s good or not and throw you into dentures to make maximum amount of cash as possible. In the beginning they are very pleasant and attentive but once they get your money they leave you sitting in waiting room for ever and rush you through when finally called.
Business response:
I am sorry to hear this, Brian. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
Due to a change in our dental insurance last year, we had very few dentist options. Although we hadn't ever heard good things about Aspen, we decided to give it a shot because it was the closest option. From day one, it seemed they were more concerned with money than providing the best treatment. They kept telling us we needed extra services that our insurance didn't cover. At one appointment, they had someone else's x-ray in my file. And the wait time is ridiculous! I spent more time in the waiting room, waiting for my appo... read more
The only reason I gave them a 3 was because they didn't let me know in advance that I would have to pay them. I have a treatment plan and pay it monthly so it was a shock to be told I had to pay to get the work done. They also usually make me wait way to long. I got right in for this visit but there have been times when I've waited over an hour before being taken back just to wait longer to see someone.
Business response:
Thank you for your feedback Pamela. Patient satisfaction is very important to Aspen Dental practices. I have passed the information along to the Office Manager to address. Thank you for bringing this matter to our attention. -Annette, ADMI
Frequently asked questions about Aspen Dental - Horseheads, NY
How is Aspen Dental - Horseheads, NY rated?
Aspen Dental - Horseheads, NY has a 4 star rating with 1,098 reviews.
When is Aspen Dental - Horseheads, NY open?
Aspen Dental - Horseheads, NY is closed now. It will open on Monday at 7:00 a.m.