Aspen Dental - Horseheads, NY

Thomas Holley 

on Facebook

8 years ago

Badly overbook app. Wait a lot of times 2 or 3 hours for an app. My time is as important as there time is. People are nice but would never tell anybody to go there. 

Shalissa C Granderson 

on Facebook

8 years ago

THE SLOWEST SERVICE IN THE WORLD EVERYONE WAS BEING CALLED BEFORE ME I HAD TO ASK WAS I BEING SKIPPED! 

Kara Lockwood 

on Facebook

8 years ago

I began my adventure with Aspen dental about a year and a half ago. I was told I would need a root canal. I then was explained that it would take about four trips to complete. It is now a year and a half later and it is finally complete. I was rescheduled once, after I had already arrived at Aspen, I had two crowns broken by the dental assistants, I swallowed a temporary tooth that was improperly placed, I waited over a month for a new crown and was told I would be notified when it came in only to call and find out that said... read more

Reese Cecilia 

on Facebook

8 years ago

I paid out of pocket to have my two front teeth micro-abraded and I had a bonding on a front tooth "fixed" from a tooth I had cracked years ago. The dentist used the wrong color so the filling on my front tooth was extremely noticeable and looked awful. I had huge dents in my front tooth from where he did not use the drill appropriately and I called and went back for it to be fixed-- should never have gone back Bc now I have more divots and sharp edges my front tooth looks absolutely awful and am now paying more money to fix... read more

Aerionna Brown 

on Facebook

8 years ago

Thanks so much for literally ripping all four of my wisdom teeth out while I bled profusely with a mouth packed full of gauze and then just walking me out to the lobby to leave with NO instructions. Not even a follow up appointment. � who would have known that you can't do little things like suck out of a straw or spit after this surgery, well NOT ME! Thanks google for all the helpful advice � I really appreciate you guys trying to over charge me $150 before I even went back. I think my favorite part of getting my wisdom tee... read more

Shawn Clark 

on Facebook

8 years ago

The slowest service I have ever seen. Into our 3rd hour. Plus we were told to be here at 10:30 for an 11 appointment.. come to find out the doors stay locked until 11. 

Paul Thompson 

on Facebook

8 years ago

Typically I expect a long wait after they sit you in the dentis's chair, thats normal here, but my last visit i sat in the chair an hour and a half for the dentist to come in and say yep your filling came out, go to the front desk and schedule a time to re-fill it. I was like WHAT????thats what Im here for as i told the receptionist when i made the appointment. This is a filling they did just 5 months prior too. The dentist says thats all he can do, so i went and made another appt....ridiculous!!!! so an hour and a half for ... read more

Paul Thompson 

on Facebook

8 years ago

Typically I expect a long wait after they sit you in the dentis's chair, thats normal here, but my last visit i sat in the chair an hour and a half for the dentist to come in and say yep your filling came out, go to the front desk and schedule a time to re-fill it. I was like WHAT????thats what Im here for as i told the receptionist when i made the appointment. This is a filling they did just 5 months prior too. The dentist says thats all he can do, so i went and made another appt....ridiculous!!!! so an hour and a half f... read more

Mandy Bates 

on Facebook

8 years ago

I'll start with saying that my experiences with the receptionists, cashier, and hygienist have been quite pleasant. That being said, my first appointment took 2 hours for x-rays and a brief consultation as they were overbooked and severely under staffed. I had one filling disintegrate within a month of getting it, called to add it to my appointment. No one called back, added it to the file, etc. No big deal, I let them know. Dentist #1 gives me novocaine for the scheduled filing, saying that I won't need it for the replaceme... read more