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Aspen Dental - Lufkin, TX
- Lufkin, TX
About this business
Location details
1809 Tulane Drive, Lufkin, TX, 75901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:00 p.m. | |
| Wed | 07:30 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 08:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don’t go there. They have no care for your time. Rude and unresponsive as well as unprofessional. Find another dentist office.
Business response:
I'm really sorry you didn't have a positive experience, Kandace. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
I went to my appointment and was told I could not come in with my 3 year old son. There website does not list that as a Covid Restriction. So I took a day off of work and drove an hour to be turned away for something I was not informed of. Very poor patient care.
Business response:
Hi Cortney, I wanted to reach out again to thank you for your willingness to provide this feedback. The wellbeing of our community, care teams, and patients remains a priority, but our Patient Satisfaction team is committed to improving patient experiences, and has worked to make sure that others don't have the same experience that you describe.- Emily, ADMI
My husband went in for a new upper denture. Was told they could make it and have it ready the next day. He paid in full and was also charged over $550 for a procedure that was discussed, but not done or even scheduled. When he questioned them, was told they’d refunded his debit card. Several days later, no refund. Called again and was told it was because the office was closed for the holidays 💁🏼♀️. If you’d processed when you said you did, it wouldn’t matter if you were closed as our bank was open. His dentures do not eve... read more
Business response:
I'm really sorry to hear that, Susan. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
RecommendedDr Knox is great..Everyone extremely helpful and kind.
Business response:
I'm happy to hear that, Rachel. Thanks for sharing! - Dawn, ADMI
Aspen had 10 empty seats, six feet apart, and all ADA guidelines seemed in place due to COVID, HOWEVER, did not allow anyone to sit in the seats. An elderly woman and I sat in the 94 degree heat for 2 1/2 hours waiting. Even though NO patients were in the seats in the lobby, we were told to remain outside the building. NO COMMON SENSE and NO CARE for humans. If they had a full house, it would have been understandable to ask us to wait outside, but since they had empty seats, clearly 6 feet apart and sanitized, it was an... read more
Business response:
Thank you for sharing this feedback. We’d like to talk with you directly, so we can follow-up with our teams and make sure each patient has the best possible experience. Please reach out to our Patient Satisfaction team at 1-866-767-0890, Monday - Friday, 9am - 1pm. Please know that every day— and with increased caution in this time when COVID-19 is influencing how we live and work, offices across the Aspen Dental network continue to follow precautionary standards offered by the CDC and the ADA. They are dedicated to taking ... read more
I hope your employees don’t reflect your company.. disgusting
RecommendedMaira thank you for your help💝sweet and helpful .I proud of you and your service💗💝💗💝💗
Business response:
Thank you for the kind words and positive feedback, Nonita! The office will be so happy to read this! - Traci, ADMI
RecommendedBAD START …. GOOD ENDING Confirmed for 06/08/19 @ 2:00PM at Aspen Dental, 2402 S. Jefferson Ave, Mount Pleasant. Txt STOP to end. Msg&Data rates may apply. ----‐----------------------------- Complete your new patient forms online today at http://a2w.mobi/sy/d5fVz for your 06/08 Aspen Dental appt. Txt STOP to end. Msg&Data rates may apply. -----‐-‐------------‐--------------- ASPEN DENTAL ALERT: We have to close our office early today. We will contact you soon to reschedule your appointment. Txt STOP to end. Msg&data rates ma... read more
no it's hard to recommend a dental company that puts you on hold. I call back and the young lady asked me to hold and told her no because I was on hold for over 15 minutes she said she was the only one there and with a customer and put me on hold , I hung up.
Frequently asked questions about Aspen Dental - Lufkin, TX
How is Aspen Dental - Lufkin, TX rated?
Aspen Dental - Lufkin, TX has a 4 star rating with 827 reviews.
When is Aspen Dental - Lufkin, TX open?
Aspen Dental - Lufkin, TX is open now. It will close at 5:30 p.m.