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Aspen Dental - Machesney Park, IL
- Machesney Park, IL
About this business
Location details
1564 W Lane Rd, Machesney Park, IL, 61115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 20+ year old denture cracked and I went to Aspen Dental in Machesney Park to see if they could be repaired. From the time I walked in the door I felt comfortable. Jill, Meghan, Selma are all so friendly and kind people. Dr Patel is truly a special person. He told me he couldn't repair my dentures, they were broken two different ways. I kind of already knew that, they were so old. Dr Patel fit me with new dentures, he is so careful, thorough, and kind. The following day I went to pick up my new dentures and they are... read more
Horrible experience, horrible dentist!!!! My dentures have never fit right no matter how many adjustments they make. They visually are not made correctly. The dentist told me, "These are better than what you had" but I could eat with my old teeth and have NEVER been able to eat food with these dentures. Asked for my money back like they state they offer and they refused because I "purchased over 60 days ago" but they're guarantee states "money back refund must be requested within 90 days of final denture insert" which I do n... read more
Business response:
I'm sorry for any trouble you're having, Kelly. I will pass your message along to the team, so they can address concerns. - Sophia
Initially I told the office that I only work part-time and could not do anything that my insurance wouldn't cover. The dentist came in and started telling me that my top teeth were grinding away at my bottom teeth, and they would be half gone in ten years. He insisted I needed aligners, and they immediately after this scare-tactic took me into a room to increase my credit limit and pay. I only saw that dentist again at my first check-up, and then never saw him again. Every time I went in for a check-up, the dentists (dif... read more
Business response:
I’m really sorry to hear that and can understand your frustrations, Emily. We value your feedback, and we will pass your message along to the team, so they can address concerns. If you are needing to speak with a live agent for assistance, please call 1-800-277-3633 select option two, type in your zip code, select option one. They will be able to assist. Thank you, Michelle, ADMI
Aspen dental over charged me by thousands of dollars billed me for thing my insurance already paid I will never go there again I'm done
Business response:
I'm sorry that your experience didn't live up to expectations, Laurie. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Garlen, ADMI
I got the premium denture with 7 year warranty made over a year ago that I havent been able to use because they refused to fix them. Finally convinced them to do a reline and now all of my teeth are shifted to the right and theyre refusing to fix THEIR mistake. DO NOT WASTE YOUR MONEY HERE. GO SOMEPLACE ELSE IF YOU HAVE THE OPTION. Total ripoff company. Could be why theyre not accredited by the BBB.
Business response:
I'm sorry to hear this, Ashley, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Dr. Patel was cool real nice dude! And everyone were very nice! My only complaint is I talked to the financial lady she told me it was going to cost one price to do what I needed to have done, agreed to pay half then and the other half on my next visit. At my next visit receptionist said I owed $50 more than what was agreed apon. I told her that’s not right you can’t set up what I’m supposed to to pay then just start adding s$&@ that’s not right. Ended up paying what the original bill was quoted. So now I have completely pai... read more
Business response:
Thank you for your feedback, Brian. The Customer Service Team would like to learn more, so they can address these concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Too expensive not professional
Business response:
I'm really sorry to hear that, Tammy. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
RecommendedHad a great experience with Aspen Dental, the staffs were all friendly, they helped setting up affordable payment plan and their dental works were as painless as possible for me.
Business response:
Thanks for sharing, David! I’ll be sure to pass it along. – Courtney, ADMI
They claim to do emergency visits, but my husband stopped in the other day , 2 and a half hrs later, he ended up leaving
Business response:
I am sorry to hear this, Kari. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
Frequently asked questions about Aspen Dental - Machesney Park, IL
How is Aspen Dental - Machesney Park, IL rated?
Aspen Dental - Machesney Park, IL has a 4.3 star rating with 1,194 reviews.
When is Aspen Dental - Machesney Park, IL open?
Aspen Dental - Machesney Park, IL is closed now. It will open at 7:00 a.m.