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Aspen Dental - Mount Vernon, IL
- Mount Vernon, IL
About this business
Location details
4201 Broadway St Ste C, Mount Vernon, IL, 62864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in the office for 2 hours mostly waiting in the chair to get no help for the pain I said I was in. Then got a referral to a oral surgeon when I have been waiting for days on end for them to send my xrays and referral to the oral surgeon. Now I have to go in and get it myself to give it to them. Absolute horrible experience.
Business response:
I'm sorry it wasn't the experience you anticipated, Dalexis. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
Had an appointment at 9:00 am on 5/26/22 to fix an improperly fitted partial that should have never been made since my gums were swollen from having three teeth pulled 7 days prior. At 8:35 am after traveling 30 plus miles to get to the appointment at 9:00 on time, I receive a phone call from an unlisted number. Almost did not answer but I did. It was an unidentified person from Aspen Dental telling me my appointment at 9:00 am was cancelled due to the Dr. not showing up for work. The woman would not answer any questions , ... read more
Business response:
I'm very sorry to hear this, Steve, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you, so they can look into this further: 1-866-767-0890. - Krista, ADMI
this place and dentist is absolutely horrible! They pulled a infected wisdom tooth that caused severe pain didn't give any pain medication. when we went back after 15 minutes they acted as if we were lieing this 10 pain scale is coming from someone that gave natural child birth twice!! DO NOT GO THERE
Business response:
Hi Nicole, I see you've left a number of comments. I'm so sorry your experience didn't live up to expectations. I encourage you to let our Patient Satisfaction team know about your visit so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
RecommendedGreat staff... very professional
Business response:
I'm happy to hear that, Mike. Thanks for sharing! - Dawn, ADMI
RecommendedAspen lab repaired my dental appliance in only one hour. 😁
Business response:
I'm happy to hear that, Judy. Thanks for sharing! - Dawn, ADMI
Shody work on my dentures. Broke twice with 2 years.
Business response:
Barbara, I'm so sorry to hear you've had trouble with your dentures. If you haven't been in contact with our patient satisfaction team, please know you can reach them at 1-866-767-0890 Monday through Friday 9am - 1pm EST. - Stephanie, ADMI
I want my $$$ back. Dentures that are obviously not made for my mouth, painful to even try to wear. $817 down the drain that I could be putting toward a real set made by a tech that actually knows how. 0/10 stars.
I do not recommend this dentist to anyone. They told me my chipped tooth wouldn’t hold a filling, so they told me I needed a veneer. I agreed to get one (my fault). I was told my insurance covered $996 of my total which left me paying $320 out of pocket. Then today I get a call that I owe them $996! They lied. I talked to another dentist that said my tooth very well could have held a filling. They just wanted my money instead of doing what should have been done. They are liars. Not to mention my “temporary veneer” didn’t las... read more
Could not get them to file an insurance claim to cover the nearly $300 bill for annual check up and cleaning. Made several visits & many phone call to address the issue. Got lots of promises and no action.
Frequently asked questions about Aspen Dental - Mount Vernon, IL
How is Aspen Dental - Mount Vernon, IL rated?
Aspen Dental - Mount Vernon, IL has a 4.3 star rating with 952 reviews.
When is Aspen Dental - Mount Vernon, IL open?
Aspen Dental - Mount Vernon, IL is closed now. It will open at 9:00 a.m.