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Aspen Dental - New Hartford, NY
- New Hartford, NY
About this business
Location details
4754 Commercial Drive STE 2, New Hartford, NY, 13413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have worked in Dental Insurance for 8 years now. I know the ins and outs and the do’s and donts. I have always used Aspen for my dental care as I have always found them to be convenient and good about working with me. Now Most people postpone the dentist because its like walking on to a car lot with a dime in their pocket and driving off with the hottest car but a loan beyond their means and a new huge debt. They find the experience similar. I do too but you have to know your plan. So I get the email to fill out my forms ... read more
I absolutely do not recommend Aspen Dental in New Hartford to anyone!! By far the worst experience I have ever had. Went there for a consultation to get my wisdom teeth out, payed the $60 fee before even seeing a doctor and they kept trying to say that I didn’t and they wanted more money from me. Very persistent that I did everything they said. My regular dentist referred me for all 4 wisdom teeth to be extracted because how bad they were. one of the drs at Aspen said “I am not touching your nasty bad top teeth you can go so... read more
Great service Staff very pleasant
Business response:
That is wonderful to hear, Joyce! Thank you for the kind words! -- Kelsey, ADMI
I had a dental emergency and couldn’t get in to my regular dentist for a couple weeks. So when I called aspen I was shocked they could get me in that very day. However I had an appt at 2 and didn’t end up leaving the office till 330! I was called back fairly quickly but waited in the dental chair forever. Being just about 9 months pregnant I was uncomfortable and no one came in and let me know how long the wait would be to see the dentist. When she finally came in it was a quick look told me I had to have a tooth extracted a... read more
I like the experience of the dentist, receptionist,ect.
Business response:
That’s so great to hear, Jeanette! We appreciate the kind words. Tammy ADMI
Called for appt on 2/8. Appt for 2/13 specific for a toothache #9. Get there, xrays taken, "inspection" to make a treatment plan. I asked when they would address my toothache..."Oh, you have to make an appointment...." I did make an appointment! Then I have to agree and sign a treatment plan. Finally get an appt for the toothache...2/20. So I'll be waiting 3 weeks to get relief. Aspen is nothing more than a factory. No concern for patient care. I notice there's no pain scales anywhere in the office...see them in every medica... read more
Business response:
Gregory – I'm so sorry that you didn't have a positive experience. The staff at the office is best suited to address your concerns but if you would like, you can also reach our Patient Satisfaction team at 1-866-273-8606. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI
My experience with the hygienist at the New Hartford office has been good. I just met the dentist last week, when I had a lot of pain in one tooth. She said I needed a root canal, but they were in between providers so wanted me to wait two weeks to be seen. Offered a prescription for pain meds, but no referral. I found an endodontist who was able to treat me, so now the pain is gone but I need the tooth pulled. Made an appointment at Aspen with their oral surgeon, Dr. Xue. Went in to have the tooth pulled, instead he spoke t... read more
Business response:
Susan – I'm so sorry that you felt that way during your most recent visits. Everyone should feel comfortable at an Aspen Dental practice and patient satisfaction is very important. The staff at the office would value your feedback, but if you'd rather speak with our Patient Satisfaction team, please call them at 1-866-273-8606. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI
Broke a tooth and called them. I qualified for free exam and xrays so I went. After the Dentist saw me, they then had me talk to an expert about what should be done. Told me $6,000 to fix everything. I told them no way. They suggested that they have financing..... Went home and called my Dentist and he filled the tooth and also had my teeth cleaned. Both filling and cleaning was $350. Aspen is a rip off.
Business response:
Hi Mary Lynn, I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices, and our team would value your feedback. Please call them directly at 1-866-273-8606. - Emily, ADMI
What a bunch of lying scheming pieces of you know what! They give me a treatment plan of one tooth which isn't too bad so I agree to it and prepay... when it's all said and done they do a different tooth and I have to pay more, the same amount I had already paid... what a scam! And I have the receipt of both to show the difference
Frequently asked questions about Aspen Dental - New Hartford, NY
How is Aspen Dental - New Hartford, NY rated?
Aspen Dental - New Hartford, NY has a 4.2 star rating with 837 reviews.
When is Aspen Dental - New Hartford, NY open?
Aspen Dental - New Hartford, NY is closed now. It will open on Monday at 7:30 a.m.