Aspen Dental - Norwalk, CT

Nicole N. 

on Yelp

3 years ago

I got my teeth cleaned on 2/14. Regular cleaning. I have insurance and they office manager said that my balance was around $58. I paid it. As stated in the class action lawsuit involving this company, they gave me a treatment plan for nonsense...said my fillings were leaking and needed to be replaced. Yet, I have no pain. I said no to the treatment plan. Then, I received a bill for $195. Hence, I'm going to go in person and have them zero out this trumped up charge and contact the attorney general for the state to lodge ... read more

Jill E. 

on Yelp

4 years ago

I had a very thorough set of exrays taken with some other sorts of assessment. Very high tech machines and billing software. The dentist liked the work that has already been done. However the hygienist warned me of bone loss with some numbers for gum pockets of 6 and 7. They also said one cap is needs to be replaced and bacteria is getting in and causing decay. I got detailed estimates for special "deep" cleaning of $1,003 AFTER my insurance. If I did the crown replacement, it was $1541. This was very upsetting so I wen... read more

Sonji T. 

on Yelp

6 years ago

We never received a statement, indicating that there was a balance from a recent visit. When my husband went there for his scheduled tooth extraction they wanted $1100 before they would pull it. He was able to pay $500 but no, that wasn't acceptable. No discussion on payment options. Especially during these difficult times, this was not patient care. "We're all in this together"...only when you get your money upfront. Needless to say we won't be returning to Aspen Dental. This is not how you treat your patients. 

Axel S. 

on Yelp

7 years ago

I went for a toothache, after a little consultation I decided to get some cosmetics done, I apply for the financing and everything seems OK, the day of my appointment they want to start with the cosmetic instead of my toothache, I told the m that I was in pain but they insisted on doing the cosmetic first, I told them NO and cancel the appointments, for my surprise I was hit with a late charge with the financing company, they did not cancel anything related to the financing, that office just care about money and not patients... read more

Julia R. 

on Yelp

7 years ago

NEVER GO HERE!!!! This place is awful. I got my crown done there and they left a huge piece of cement in my tooth. The new dentist I went to said my gums were rubbed raw and I could of lost my whole tooth. The dentist himself was rude and rushed with everything he was doing. Very unprofessional and they take advantage of their patients. I will never go back there. Do yourself a favor and find a better dentist who will do the work right!!! 

Jason M. 

on Yelp

7 years ago

Had a visit at Aspen Did not like the people just Felt out of place and they took X-rays I Showed them my Insurance card then this lady Female Dentist told me that I need my teeth pulled And the Bill was $ 6.639.00 and all I needed was a Exaction. Thank's Aspen Dental 

Brittany S. 

on Yelp

7 years ago

Let me begin by saying that I have been a patient with Aspen dental for several years. However, it wasn't until October of 2018 where I began having terrible experiences with the customer service exhibited at the Port Orange, FL location. In October, my appoint was cancelled by Aspen staff multiple times due to scheduling conflicts on their end. I voiced my opinion and was reassured that I wouldn't be inconvenienced again. Fast forward to now and I have experienced the exact same treatment yet again, however, this time, my... read more

Julie K. 

on Yelp

7 years ago

This place is a scam. Start with the front desk. Waited 30 minutes on 2 different occasions for them to figure out what my insurance covers. Despite insurance coverage, they found a way to charge hundreds of extra dollars for cleanings. There are integrity issues with this practice. Finding a different dentist. 

Loanne O. 

on Yelp

7 years ago

Designer Dental, in cahoots with Genesis Credit. Wouldn't see me for what I came in for, a tooth needed pulled, until I agreed to open a CC account to pay for $3000 worth of work. And I had insurance! After the work was done, I asked for a statement on what the charges were actually for. I had a credit, so I called.......they told me I had to wait for 30 days for all the insurance to go thru. LIE! I waited. Still same credit on account, so I called again and told them to send me my overage. They first said I they could only ... read more