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Aspen Dental - Palm Desert, CA (South)
- Palm Desert, CA
About this business
Location details
44100 Town Center Way STE A 3, Palm Desert, CA, 92260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 5:30 p.m. | |
| Fri | 07:00 a.m. to 1:30 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I agree with some of the comments here. At first I thought Aspen was very nice. Not so much anymore. I was there when they first opened in 2020. They were all nice. I thought it was a bonus to have the lab there. Two years and 10 follow up visits later my dentures still don't fit correctly. And on my most recent visit I literally got the minor league team. Don't waste your time. Find a real dentist. I am.
Business response:
I am so sorry Marian; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Just another con job by corporate business. They advertise one thing and it is another thing in office. Try and speak with them and you do not get the direct office of the dentist you want to perform but a corporate telephone answering service. How impersonal. They want to lure you in with free xray and charge you a kings ransom for their procedures.. Hey folks stick with a private local dentist you can gain trust and confidence without a assembly line corporate controlled dentist.
Business response:
I'm sorry you feel this way, Denny. If you would like to share more details about your experience, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
i unseated a crown over the holiday weekend, and needed a checkup anyway, so contacted aspen palm desert. was able to make an appointment quickly for the following day. was awakened by phone at 8 am that morning and informed that my appt. was cancelled due to a dentist calling in sick. fine. i call back to reschedule. leave a message. call again; leave a message. call again, still not answering phones. found another practice happy to have my business, then finally get a call back from aspen palm desert the a day later. ... read more
Business response:
I'm very sorry to hear this, Don, but I'm glad you were able to find care. If we can help you with anything in the future, please reach out to the Customer Service team at 1-866-767-0890. - Krista, ADMI
Got an appointment right away online for a broken tooth. Then they called me that morning to reschedule for the next day. Got 3 more calls asking about my appointment and what I needed to be seen for. I told them I had filled out the online forms. Apparently no one looks at those. Finally got I. The next day. Waited 45 minutes and then was told after I complained, that it would at least be another 20 before I was seen. Left and went to Desert Dental where I was seen right away.
Business response:
I am so sorry Deanne; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
I broke a tooth a week ago and was in awful pain ... called Aspen on Good Friday and even tho' I would have liked to be seen right away, I got an appointment for the following Monday at 7:45. Monday Morning I was readying to finally head down there, after a weekend of not eating or sleeping and got a text ping on my phone, saying I had to be "rescheduled" ... I called to say this was not good (got voice mail) - and that I was in terrible pain. No one called me back. An hour later I called again, asking if I could maybe just ... read more
Business response:
I am so sorry Cassie, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
Frequently asked questions about Aspen Dental - Palm Desert, CA (South)
How is Aspen Dental - Palm Desert, CA (South) rated?
Aspen Dental - Palm Desert, CA (South) has a 4.4 star rating with 653 reviews.
When is Aspen Dental - Palm Desert, CA (South) open?
Aspen Dental - Palm Desert, CA (South) is closed now. It will open tomorrow at 8:00 a.m.