This profile has been claimed by the business owner or representative.
44100 Town Center Way STE A 3, Palm Desert, CA, 92260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 5:30 p.m. | |
| Fri | 07:00 a.m. to 1:30 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
just went to see a new dentist after receiving an $8000 treatment plan from Aspen Dental in Palm Desert. the new dentist said that all I needed was a regular cleaning! Aspen Dental's plan included root canals, bone grafting, deep scaling. BE VERY CAREFUL. Aspen Dental is known for inflating charges and treatments.
Business response:
We are disappointed that your experience didn't live up to expectations, but we’re glad you were able to get care. If the team can help with anything in the future, please don't hesitate to reach out.
suggest that you don't go to Aspen Dental anywhere. I asked before I went to them if they do chip repairs. I specifically asked for chip repairs. They said yes they do. They'd have to see it. I offered to send a picture of my teeth since I know dentists do that frequently. I've done it. They were expecting to have me do extensive dental work instead. I specifically asked for chip repair. This time I was very clear about what I needed and wanted. I felt like it was a way to get as much dental work out of me as possible especi... read more
Business response:
Tricia, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
If I could give this practice a negative number, I would. Their only concern with dentistry from my experience is to bilk you for as much money for treatments that your don't need like a new set of X-rays after my first visit of 3 months prior. I pissed away almost 300.00 and got zero in return. Other patients weren't so lucky. If you want to be upsold for services you don't need and waste your time, then go. I should have read the other reviews. Lesson learned.
Business response:
We’re so sorry to hear about the trouble you're having. We have a dedicated team that would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187.
At the Aspen Dental office in Palm Desert I had the best dental experience of my life! They were organized and kind. The office was super clean with the latest technology. They did exactly what they said they would do with very little pain. I told everyone how great they are! I signed my quote and paid and felt very positive about the company. But then the corporate office got involved and Is charging me almost twice what I have already paid. Its impossible to get through to their accounting office without a half hour hold ... read more
Business response:
We’re so sorry to hear about the trouble you're having, Mary. We have a dedicated team that would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187.
I went to sleep last night with my lower left back molar twinging a little. I woke up this morning with a pounding tooth ache. I called a short time after the office opened (8am) and was told I could come in at 8:30. I live more than a half hour away and couldn't make that in time. I was scheduled for a 2pm appointment and couldn't wait to get there. With-in 5 minutes I got a call that I was double scheduled and I'd have to wait till tomorrow at 4pm. I considered this an emergency and expected to get seen the same day (today... read more
Business response:
We regret that your visit didn’t meet expectations, Bruce. We’re always striving to improve and appreciate the opportunity to take your feedback.
$29.00 xrays and exam. They bait you in for $29.00 and then RIP YOU OFF ..just wanted a lower partial...but low and behold the 23 year old dentist said my bridge had a cavity and would cost $9000 to replace the bridge......they are all about $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ Stay away...go to an old school dentist not a big box rip off institution. Aspen is the walmart of dentistry....I RAN THE F OUT OF THERE
Biggest ripoff dental practice. Went for a cleaning and xrays as a new patient. After xrays and exam they said need a deep cleaning procedure at a cost of $518 for two separate appointments. I told them I only wanted a health teeth cleaning. They refused to do it and said according to my exam I needed a deep cleaning and to visit every 4 months. I have never been so disgusted. What a bunch of conartists. They do not care about patients. I will not go back. I have no issues with my teeth and have always gone ever 6... read more
Business response:
I am very sorry to hear this, Joanna. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Palm Desert. If you would like to speak with them in the future, please let us know. - Garlen
I chose Aspen Dental to purchase my dentures from after reading all about the wonderful dentures they advertise and the 100% money back guarantee..I paid in full before any work was done and went for my extraction. The process in which the teeth are pulled here is horrible. I advised the Dentist pulling my teeth that I could feel it, and she gave me a little more numbing medicine and instead of waiting on it to work, she instantly began pulling again, and I was literally hollering...It hurt so bad. When she was finally done,... read more
Business response:
I am very sorry to hear this, Phillina. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen
My husband was made to wait a long time for a tooth extraction. He also waited a long time for a pain killer prescription. The billing was a mess. Overall lack of communication ... we do not recommend this business
Business response:
I'm sorry that your husband didn't have a positive experience, Roxanne. Thanks for taking a moment to let us know about your husbands experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn
Aspen Dental - Palm Desert, CA (South) has a 4.4 star rating with 653 reviews.
Aspen Dental - Palm Desert, CA (South) is closed now. It will open tomorrow at 8:00 a.m.