Aspen Dental - Palm Desert, CA (South)

Walter S. 

on Yelp

a year ago

The send my mom for dental care they did give not good customer service when walking in and than they charge my card before doing very service 

Pam M. 

on Yelp

a year ago

Charged over $3000.00 for a dental implant for my husband......made payment IN FULL before he even sat in the chair for evaluation. They never called us to make an appointment to actually get the tooth put in (you have to wait so many months after the rods have been implanted). We called them to get the actual tooth put in (after 6 months). Received a bill in the mail a year later for over $2000.00. Went to the office in Streetsboro, OH, where they told us that they had gone to a "new accounting" system, and that our pa... read more

Dorothy C. 

on Yelp

a year ago

Went in for routine cleaning. Was told xrays & exam are free for new patients.They said I needed $2400 in gum treatments, I declined and opted for routine cleaning. They refused to do cleaning unless I had the $2400 treatment. Mind you, I have always had a cleaning every 6 mos without fail. Found another dentist that did the cleaning and doesnt recommend any other treatment. Had them send copy of xrays to new dentist and they arrived in a completely unusable form. Then 8 mos later they billed me for the xrays. This company ... read more

John F. 

on Yelp

2 years ago

Very poor communication they expect you to pay upfront before you even see what you get and then they've change the numbers on you every time you go there it's something new would never go back ever again told me that I was going to be sedated they didn't sedate me. They gave me some gas. It didn't even work. The utensils were all rusty, so it was a scary ordeal. 

Avery P. 

on Yelp

2 years ago

This place is an insurance scam. The treatment plan and prices they give you do not jive with what your insurance actually covers. Their goal is to trick you into paying full price or overcharges, rather than the prices you should be paying under your insurance coverage. They failed to tell my husband that the prices they were quoting him for necessary oral surgery were using an out of network provider (why would we want to use an out of network provider?). They should have immediately disclosed that the oral surgery was... read more

Lydia B. 

on Yelp

2 years ago

Absolutely horrible, went in to get my teeth clean. It was great. but the dentist never came to see me Usually a dentist comes in after a cleaning to make sure everything looks good. We have great insurance, but still had to pay over $400 which I never have paid out of pocket. 

Mark R. 

on Yelp

2 years ago

I called to get a price and make an appointment for a molar extraction that is giving me discomfort. I was quoted $233 cash for this procedure. Later today the office called back to confirm the appointment and told me the price was $480. What a scam....They all are on a commission plus wage basis and they will say whatever to line their pockets. I then called Affordable Dentistry and they put in writing the price of $266 for the same procedure. Avoid Aspen Dental and go to a reputable dentist. This company is a... read more

K F. 

on Yelp

2 years ago

All I wanted to do was come in for x-rays and an exam (since I was declared a new patient)and a teeth cleaning. So they said I could come in at 4:15 the same day and they would do everything I needed, and I asked the receptionist how much the cleaning cost and they said it was $117. So I arrived by 4 o'clock, They did my X-rays thoroughly and the exam and then they started with the sales pitch. Now, I am 59 and have great teeth, it's just been a year since my cleaning, so I had some plaque and no cavities. They said that I n... read more

Jose M. 

on Yelp

2 years ago

Thank you to the hygienist & doctor who saw me. You were so nice & genuinely seemed like you wanted to help. Receptionist & finance lady need to find a new line of work though. Receptionist completely ignored me & the finance lady was definitely there for the hard sell. No thank you.