This profile has been claimed by the business owner or representative.
Aspen Dental - Roanoke, VA
- Roanoke, VA
About this business
Location details
4753 Valley View Blvd. NW, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 4:30 p.m. | |
| Tue | 07:00 a.m. to 4:30 p.m. | |
| Wed | 07:00 a.m. to 4:30 p.m. | |
| Thu | 07:00 a.m. to 4:30 p.m. | |
| Fri | 07:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that it would be appropriate this year to go back to this dental office for a dental cleaning appointment and write a follow-up review. Dental cleanings are essential for maintaining optimal oral health and are key to maintaining healthy teeth and gums. I had an appointment to have my teeth cleaned for 11:00am this morning. A few days ago I received an email... read more
Being one of the dental offices whos services were included in my Health Plan, and located in a convenient location on Valley View Blvd, I made an appointment for a first visit, checkup, and preventative teeth cleaning. I arrived on time and signed their checking in sheet. The dental office was clean and modern design with nice and comfortable furniture. One of the dental receptionist welcomed and greeted me and asked me to fill out some forms from a special tablet. Then she asked me for my insurance card to make a copy of ... read more
Definitely not my favorite dentist office I have been to. Super long wait to see the dentist once in the chair. No soundproofing so you can hear every drill and every conversation happening around you which I do not love in a stressful dental environment. They didn't explain things well. The x-ray technician was nice but other than that I would not come back to this dentist if I had a choice. It wasn't the worst experience but I would not choose to do it again if other places took my insurance. If you are someone with dental... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Leah. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
False emergency care. These morons said they would aee my wife on a Saturday when she had a crown pop out through online appt. We made one for 7am Saturday morning, when we arrived they said they cant glue it back in because they didn't install it!?! What are the chances a person in their 50s walks in there off the street and has had a crown installed there when they've only been in town less than 5 years Not to mention the dentist was late getting into work when they open at 7am. Three years ago they said they take walk i... read more
Business response:
Hi Ronnie, thank you for reaching out. We're sorry we weren’t able to assist with your wife's dental needs at this time. While we’re always happy to evaluate any concerns, treatment decisions can only be made after a full assessment by our Doctor. Until then, we’re unable to guarantee what care may be possible. We truly appreciate your understanding, and we’re here if you have any further questions. -The Customer Service Team
My tooth broke, so I went to Aspen Dental Roanoke va Valley View Location to get it fixed because my orthodontist didn't want to pull it. I had just gotten my braces off, so I was hoping to avoid paying a lot for the extraction. However, they convinced me to get implants instead. I signed up for implants, but when the day of the extraction arrived, nothing had been done. I went back to the office and looked at the paperwork. To my surprise, the woman had removed the extraction from my services LIED saying I have a Gum diseas... read more
False advertisement! Bait and switch! They advertise $299. economy price, but when you try to schedule for this, they tell you the dentist won't do those! Reporting to Dept. of Weights and Measures for false advertisement. Shady business practice...
Business response:
We're very disappointed to hear this, Charlene. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Went for replacement dentures mine had broken. The dentures they made were very poor quality even though they were their high quality and priced set. They were very rough and irritating to my mouth. I was pushed into unnecessary procedures, was not given a choice in quality of dentures. Was given a bottle of mouthwash but not told I would be charged for it. There is no transparency in billing so you do not know what you are paying for.
Business response:
Bonnie, we’re disappointed to learn about your experience and would appreciate the opportunity to look into it further. Please don’t hesitate to reach out to our Customer Service team at 1-844-296-0187 so we can better understand what happened and work toward a resolution. -The Customer Service Team
Three fillings fell out and two Crowns fell out also on One tooth. Saw four dentist also there for one tooth
Business response:
We're very disappointed to hear this, Cindy. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
I have tried for 2 months to get someone on the phone and all I get is leave a message. So, I have left numerous messages and still, no call back. This used to be a good place to go but now I can't get my dental needs met because they are either too busy every minute of every day, understaffed, or just don't care about doing their job. I am switching to Tinker Creek Dental. They have been great about answering the phone and calling back!
Business response:
We are really sorry to hear this and can understand your frustrations, Jennifer. This is not the experience we want for our patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Roanoke, with an eye to improving patient experiences. -The Customer Service Team
Frequently asked questions about Aspen Dental - Roanoke, VA
How is Aspen Dental - Roanoke, VA rated?
Aspen Dental - Roanoke, VA has a 3.8 star rating with 855 reviews.
When is Aspen Dental - Roanoke, VA open?
Aspen Dental - Roanoke, VA is open now. It will close at 4:30 p.m.