Aspen Dental - Roanoke, VA

Regina N. 

on Yelp

2 years ago

Two hours for a simple dental cleaning. Waited over an hour to be called back for the appointment; waited another 50 minutes to be seen by a hygienist - not a dentist. No one seemed to give a damn about anything. Very very frustrating TWO HOUR visit that accomplished NOTHING! 

Charles F. 

on Yelp

2 years ago

Would not recommend this dental office. We were told that first visit was complimentary so that ongoing dental work could be assessed, but we received an email insisting that we provide insurance information. When we tried to call the office we had to wait 20 minutes on hold. Upon finally getting to a real person, we complained about the long wait, and the front office yelled at us and then hung up on us. We decided to then cancel our appointment but had to go downtown to cancel personally. What a bother, never again. 

Ashley L. 

on Yelp

3 years ago

Worse experience I've ever had at any medical office ever. Took us 1 1/2 years to get an appointment after initial appointment (after 9 month wait) was canceled when they scheduled it on a day office isn't even opened and then three other appointments were canceled due to lack of staff. They charged for anything and everything. The dentist was literally in the room for less than 10 seconds and didn't even look at any of our teeth. Our bill had charges on them that were wrong and months later I still haven't had a phone call ... read more

Keisha R. 

on Yelp

3 years ago

The office manager is a scammer you will not get what's promised once them insurance companies and third party companies pay out you no longer exist office manager the worse person I've ever dealt with no call back he is not a man of his word 

Robert G. 

on Yelp

3 years ago

Do not get any work done here! Aspen Dental is a dentist mill for dental students fresh out of school that have zero real world experience. I went in with a chipped front tooth. They suggested I get both of my front teeth capped instead of just bonding the chipped tooth. Their reasoning was that the bond wouldn't last so a cap was a more permanent solution. So they took the mold of my teeth and instead of fixing the chip on the mold, they made the new teeth with the chip in it and then bonded the chip on the cap, completel... read more

Don E. 

on Yelp

3 years ago

We moved to Virginia about a year ago. Since then we have tried 3 times to get our teeth cleaned!! Each time they have canceled!! Each time the put the appointment out 3 months and then cancel or say they are closed on the day they personally schedule for us!!! Zero stars is to much for these people!!! NEGATIVE 10 IS ALSO TO MUCH!!! THEY SERIOUSLY NEED TO CLOSE THEIR DOORS!!! 

Carla B. 

on Yelp

3 years ago

Cancel appointments without leaving a message (even though it was confirmed online), wait time is over an hour (past appointment time), and seem to have problems getting hygienists and dentists. Not trying again. 

Daisy G. 

on Yelp

3 years ago

Horrible! Do not recommend, I am a new patient tryign to get established and they just cancelled my appointment for the second time the day of! How unprofessional to call an hour before the appointment! I look off work to be seen today. Wish I could give zero stars!! Not happy at all. 

Kaniele T. 

on Yelp

3 years ago

By far the worst experience I have had at a medical office in all my life and that includes my cat's veterinarian. I had to come here because I made the mistake of signing up for a DMO and this is the only practice in the valley I could go to. I would have been better off going with out the dental work. First the girl that did the x-rays and the shorter nurse withe the curly hair and glasses were the only professionals in the whole office. The dentist was what I would think an army dentist would be like she took very little ... read more