Aspen Dental - Roanoke, VA

Donna J. 

on Yelp

3 years ago

If I could give zero stars I would. My 80 year old mom had dental x-rays done there. When she needed an oral surgeon, Aspen refused to transfer the xrays to the surgeon via email. I offered to pay for Fedex, but they still refused. Aspen said she had to pick them up IN PERSON, but she is disabled and cannot drive. I live out of state. The oral surgeon says he always has trouble with Aspen. He says no other dentist in Roanoke does this. He says it's because Aspen advertises "free x-rays" so they don't want you taking them el... read more

Paul R. 

on Yelp

3 years ago

Run from this place.They give you a plan tell you the cost and have you pay upfront. I was given a price for the services and told pay now and that's all it would cost. I was lied too bil almost three times the original cost.Called corporate to ask for help nothing done same line as the lying office manger said read the fine print. Run from this place 

Logan R. 

on Yelp

3 years ago

This is the worst place you could ever go. I was pushed into buying a tooth brush that I was told was $180, I looked up the price at Walmart and it was $75, and continuously asked repeatedly to buy it, for a total of 13 times they pushed me to get this tooth brush. Upon leaving, my dental insurance got the plan from them and itemized cost list, they denied it and asked me to go elsewhere. The total cost for my treatment for a scaling was almost 4,000. I've went to three other dentist that quoted the total under 1,000, each o... read more

Diane V. 

on Yelp

3 years ago

I would not recommend this dentist office to anyone!! They pulled three teeth 3 months ago. The dentist kept leaving the room and they didn't numb me 100%. When they fitted my dentures I had that mess all over me! I went back a month and a half later because I could tell there's bone left in my jaw. They pressed around and said it was not. I made one more visit so they could adjust my dentures. They put that gloop on my dentures and left the room for about 20 minutes or longer!! This is the worst dental office I've ever be... read more

Judith S. 

on Yelp

3 years ago

I gave them one star only because the dentist and assistant there were good. Otherwise... I highly advise you go elsewhere!! This business is like the McDonalds of health care... no, it's actually worse. They are a money making racket with no personal qualities. Soulless! Good luck trying to reach them by phone, too. They seem to be disorganized and flying by the seat of their pants. Just Awful! The only reason I went there was because they accepted my insurance. 

Karen C. 

on Yelp

3 years ago

After multiple procedures at Aspen Dental at Valley View and then a clean and root scaling I expected my next visit to be a fitting for my partials. I arrived to get more xrays and was placed in the examination room. The dentist came in and looked at X-rays then started looking at my teeth giving verbal info to the assistant. She proceeded to tell me that I needed a couple root canals on top left and recommended having all my left wet teeth pulled and fitted for implants. I questioned her advice and she flipped on me and sa... read more

Paola M. 

on Yelp

4 years ago

Very disorganized, unprofessional, unhelpful, and disrespectful!!! I made an appointment as a new patient last week. The person on the phone lied about how far the office was and scheduled me an appointment 50 minutes away from my house. Then they called me and left a voicemail saying that I had to verbally confirm the appointment or otherwise they will cancel it!!! It was weird to me because I had just literally made the appointment on the phone. The person apologized for calling again and said that it is the system who ma... read more

Toni L. 

on Yelp

4 years ago

This office and this company overall is the worst you could possibly go to. Their staff is not trained, their doctors don't stay for long and every time you go in, there are new faces. The wait time is ridiculous and their organizational skills are the worst. My aunt went to them to get a denture, which she received and paid for in full. She has since received a bill for $500.00 with no itemization or explanation for the bill. I was with her when she paid her bill in full and was told that it was in full. We have called ... read more

Scott D. 

on Yelp

4 years ago

I would not go to this place again. I called their central scheduling office to sign up for their advertised "free first visit" to include a "first time patient visit evaluation and cleaning." We had an appointment early, around 9 am, thinking we would be seen early. Wrong. We sat in the waiting room almost 45 mins. to be seen, while a banal daytime show from NBC was blaring. We were thinking, if they make first time people wait this long, they must have poor service. We were about to leave when they finally called us in. Th... read more