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Aspen Dental - Roanoke, VA
- Dentists
- Roanoke, VA
About this business
Location details
4753 Valley View Blvd. NW, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 4:30 p.m. | |
| Tue | 07:00 a.m. to 4:30 p.m. | |
| Wed | 07:00 a.m. to 4:30 p.m. | |
| Thu | 07:00 a.m. to 4:30 p.m. | |
| Fri | 07:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give 0 stars I would. I scheduled at appt in February for a broken tooth, the soonest I could be seen was 10/13 at 7 am. I arrived at 6:45 for my scheduled appt that I confirmed on the email last week. Only for the receptionist to inform me they had canceled my appt for not getting "verbal confirmation" when I was never called. After expressing my concerns about my tooth being broken, etc I was told "imma be honest I don't have room for you to be a walk in". I will never go there nor will I recommend them to anyo... read more
Business response:
I am so sorry Danielle; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
REVISED -- The day after this review was posted, corporate reached out it to discuss this negative review. 10 days later, I have yet to hear even one word back from corporate or Dr Nicols who owns the practice. This problem has been ongoing since September 2020, and I have never once heard from Dr Nicols. It has become obvious that she doesn't care about the patients or problems, ONLY CAERES ABOUT MONEY!!! Original review-- 1 star because I can't give negative stars The initial process (extractions, temporary dentu... read more
Business response:
Thank you for sharing this feedback Bill. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Patient Satisfaction team at 1-866-767-0890. - Cindy, ADMI
Terrible! Showed up for two scheduled appointments today. The receptionist person informed me that their hygienist is out. So he said, "We need to reschedule your appointment and our next available appointment is September 17". Seriously! They were unprepared. The appointment was made months ago and I confirmed the appointments with a text message. Might as well close the practice because the most basic foundation of any business is making and honoring appointments. Don't bother wasting your time and dealing with high ... read more
Business response:
I'm sorry that you didn't have a positive experience, Sue. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
Frequently asked questions about Aspen Dental - Roanoke, VA
How is Aspen Dental - Roanoke, VA rated?
Aspen Dental - Roanoke, VA has a 3.9 star rating with 1,050 reviews.
When is Aspen Dental - Roanoke, VA open?
Aspen Dental - Roanoke, VA is closed now. It will open tomorrow at 7:00 a.m.