This profile has been claimed by the business owner or representative.
Aspen Dental - Temple, TX
- Temple, TX
About this business
Location details
2320 South 31st Street STE 120, Temple, TX, 76504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not go to this business. They do not do a thorough job of explaining about payment and they cancel appointments at the last minute. The front office staff is rude.
Went to the temple location to get exstensive work done. I received X-Rays and examination which my insurance was billed $249 but I was told after the fact it would have been free if I didn’t have insurance. Then comes the treatment plan packet that the front office person (not a dentist) went over with me. The first front office person gave me a price including bleaching. Then when I called to pay for the initial enchanted cleaning (which I was charged $1010 after insurance) I just happened to go over my treatment plan wit... read more
SHADY. I don’t do dentists and they took advantage of that. $3000 for 3 cavities? Nope
Business response:
I'm sorry it wasn't the experience you anticipated, Brad. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
I went to get cavities filled. Dr white so aggressively gave me shots, my gums ripped and my lower jaw is exposed. I went back two weeks later and she dismisses me completely and said I didn’t need stitches. Another two weeks later I went back and she believed me this time. Then she proceeded to aggressively give me shots again.. in preparation for stitches. Then she stops after I’m crying and referred me to an oral surgeon for the stitches… which I will have to pay for… I will have to pay for her mistakes.. This p... read more
Business response:
I am so sorry Sarah; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Rude staff! Only care about $$ not pts.
Business response:
I'm sorry to hear that you didn't have a pleasant experience, Angela. I encourage you to connect with the Customer Service Team, so they can address your concerns directly: 1-866-767-0890. - Mitch, ADMI
Dreadfully rude front staff. It took them 8 months to correct their billing. The most recent thing they did
All the appointments I went to on 31st in Temple was great. But they kept saying they was waiting on my insurance. My insurance covers a complete set of dentures. Aspen said they ain't covered.
Business response:
I'm sorry that your experience didn't live up to expectations, Peggy. We certainly value your feedback, and I wanted to let you know that I passed your comment along to our Patient Satisfaction team. I would encourage you call them too, so they can learn more about the visit and try to address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
I’m trying to be a new patient...1st appointment they canceled because X-ray machine don’t work... 2nd one got rescheduled... now I got a confirmation email saying it’s tomorrow but when I called to verify they said it’s with the Killeen office but Killeen even confirms it’s with Temple... the email says it’s with Temple... I can’t make time to come 3 times and it’s not happening... is this how they treat new patients? Was planning on spending quiet a bit since I had cancer and during chemo couldn’t see a dentist... but they... read more
Business response:
I am so sorry Angie Marie, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
Had dental surgery three weeks back and went in other day for check up and adjust partials and was told my insurance did not pay a little over $300 of total bill which I thought ok no problem. Before I was even seen for the check up and adjustment I was told they would not see me after that visit until I paid what insurance did not cover. I guess if anything goes wrong with partials or something to do with the surgery on my gums I am screwed and on my own until I can pay up. I will set up the other dental work I need somewhe... read more
Business response:
I am sorry to hear this, Dwayne. I have spoken with the office manager, and she would love to help with this. I encourage you to call the office at 254-534-6284, option 2. You can also reach me at 315-454-6000 ext 201783. Thank you! -- Courtney, ADMI
Frequently asked questions about Aspen Dental - Temple, TX
How is Aspen Dental - Temple, TX rated?
Aspen Dental - Temple, TX has a 4.1 star rating with 1,129 reviews.
When is Aspen Dental - Temple, TX open?
Aspen Dental - Temple, TX is closed now. It will open on Monday at 8:00 a.m.