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AutoWorld of Conway
- Used Car Dealers
- Conway, SC
About this business
Location details
5333 SC-90, Conway, SC, 29526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
BUYER BEWARE!! Last fall, I was in need of a vehicle and needed it by the end of that day. I was limited on time because I had to go back to work the next day, out of town. My salesman was a lot of help and very patient, but I am not pleased with the company. I always said I would never buy a vehicle from them because it hurts bad things about them years ago. Since I was in a hurry and they had a vehicle there that I was interested in, I agreed to go. Of course, it was an older vehicle, so I was unable to get it financed wi... read more
Business response:
Hi Brigitte. We appreciate you taking the time to share your experience, though we do want to clarify a few important points for accuracy. The area you mentioned where vehicles “didn’t pass inspection” is reserved for our wholesale vehicles. Customers are always informed that these vehicles may have some issues, and they are encouraged to perform their own third party inspection before purchase. That said, these vehicles are inspected to ensure they are safe to drive and are offered as a more economical option compared to a ... read more
I have never had a worse experience with a car dealership, and my experience stems only from looking at their inventory online. Hannah sent a text and called multiple times. I replied “stop” as prompted by the text message and yet her calls continued. I called, asked for Hannah, and explained that I was not interested in purchasing a vehicle. Her response was completely unprofessional as she told me that I was clearly interested at one time. I explained that I didn’t realize that browsing their website would result in daily ... read more
Business response:
Hi Leslie. Thank you for your feedback. While we genuinely understand your frustration, we’d like to offer some clarity on what took place. You submitted your contact information through an online form requesting vehicle details, which initiated our standard follow up process. You were contacted once before your “stop” text reply and once afterward via phone call ,not multiple times as it may have felt. Our intent was simply to respond to your inquiry and provide the information you requested, never to cause irritation or ov... read more
Unless you plan to be harassed and texted non stop by Paulie I would turn around and not go there!! I will say everyone else I have spoken too has been nice but when it comes to Paulie if you don’t do it the second he texts you then he will threaten to get the car back!! All of my stuff had been in processing he texted me at 4:57 about me speaking to the bank. I was working and didn’t get off till 9:30 the bank was closed at 12:50 while I was working he texted me again about the bank which I had already planned to call aft... read more
Worst experience ever. I got absolutely raked over the coals. Ultimately my fault but absolute snakes there. I’m sick over what they did to me. On a positive note their service department was solid.
Business response:
Hi Matt. Thank you for sharing your feedback, and we’re genuinely sorry to hear that your experience with us didn’t meet your expectations. If you're referring to the terms of your loan, please know that financing options are based on individual credit, and we always aim to work with each customer to find the best possible terms. We would be more than happy to go over the breakdown of the loan and any questions you may have regarding the process. We appreciate your kind words about our service department, and we’d love the o... read more
My boyfriend and I went here to look at a vehicle that was unfortunately not there anymore due to being sold. We took the chance to allow Mark to show us some options based on approval. The first one they brought was an absolute joke and someone clearly keyed all the way down the vehicle. So they brought another one to us and it drove great but had some cosmetic damage on the outside. My boyfriend told Mark that we would purchase the vehicle IF he would agree to buy us some touch up paint that was approximately $15. Once we ... read more
I’m absolutely appalled with the service department here. Buying a vehicle from Auto World has been the biggest mistake. I bought a vehicle that clearly had a leak with the ac before it was put on the yard to sell and now that I’m figuring this out, David in the service department won’t do the right thing and fix it. I was offered a 50% discount on the service to fix this issue, however it is bad business to sell someone a car with issues that most definitely would have been identified in a proper pre-sale inspection and the... read more
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This company rushed me didn't give me opinions racist an was sure I couldn't get any thing an I had the cash but they treated me so nasty Jim and had a very un professional setting. Don't Buy cars
Business response:
Mr. Gore, Your accusation is serious, and we want to address it directly. At Autoworld of Conway, we employ and interact with individuals from diverse ethnic backgrounds, and discrimination is absolutely not tolerated. Regarding your visit, you inquired about financing a vehicle. When we requested proof of income, as required by the lender, you provided a diploma, which is not a valid form of income verification. When this was explained, you became confrontational at every step of the process. Additionally, we do not rush an... read more
I got a suv from them 4 years ago and I financed it at our personal bank so I pay them cash now they telling me that my suv is only worth $2000 evening me upside down $11000 so they had the suv I got over price $10000 that not right
Business response:
Hi Judy. We understand your concerns and would like to provide some clarification. When you purchased your SUV four years ago, your bank financed the vehicle and agreed that the pricing was fair and appropriate at the time. Unfortunately, vehicle values can change due to factors like depreciation and mileage, and we see that your vehicle now has over 60,000 additional miles since the purchase. We aren’t aware of the financing terms or interest rate your bank provided, which can also impact the overall cost. We apologize if t... read more
Frequently asked questions about AutoWorld of Conway
How is AutoWorld of Conway rated?
AutoWorld of Conway has a 4.6 star rating with 2,890 reviews.
When is AutoWorld of Conway open?
AutoWorld of Conway is open now. It will close at 2:00 p.m.