This profile has been claimed by the business owner or representative.
Autumn View Health Care Facility
- Skilled Nursing
- Hamburg, NY
About this business
Location details
4650 Southwestern Blvd., Hamburg, NY, 14075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
My stay was wonderful. I am surprised at the difference in myself. Came in not with much mobility...now have it.
Could not have had any better assistance anywhere.
Cindy and Justin are great. Therapy was wonderful. My stay was very helpful.
My stay was pleasant with a of your staff. Everyone I encountered teeated me very well. Thank you gor all you have done for me during my stay. Appreciate you getting me walking again..now to get back to Texas.
Business response:
Thank you for taking the time to share your feedback! We appreciate your 5-star review!
Orderlies/assistants rude to patients. The focus is on the money. Care given is minimal, patients left in their rooms alone most of the day and since personal hygiene routine is required to be “assisted” that is nowhere near enough.
Business response:
Hello - we're sorry to learn of your dissatisfaction with the level of care. We strive to provide a high-quality, dignified environment for our residents. We would be eager to speak to you to learn more. Please feel free to reach out to our Administrator or Director of Nursing at your convenience at (716) 648-2450. We look forward to hearing from you.
Nurses aids rude, bullying to patients. Patients left alone in rooms, no socialization.
Business response:
Dear Guardian - we strive to create a safe and nurturing environment for our residents. We're sorry to learn of your dissatisfaction and appreciate your feedback.
This is not what they advertise. They are always short on help, because of this, nursing staff is curt and doesn’t respond to a call light for 40 min. Up to 2 hours. My sister has been there for a few weeks now and is not a demanding patient. However, she needs assistance to and from the restroom and has been left in the restroom for 40 minutes, up to 2 hours! Inexcusable!!! They may answer call bell, but then don’t come for a long, long time if at all!! Food is not good and is almost always ICE COLD! I’m sure she’s not get... read more
Business response:
Dear Debbie - we appreciate your feedback. Our team strives to provide high quality care to all of our residents. We've shared your comments with our Administrator and Director of Nursing. Thank you.
My mother is there right now and this place is treating patients horribly. All I hear is “we are understaffed.” That’s not an excuse, that’s a condemnation and a confession. If a care facility knows it can’t properly take care of any more patients, then they shouldn’t be allowed to operate with more patients. There needs to be a minimum caregiver ratio. My mother has been there a week: She has been wearing the same clothes, no bath, her hair is slimy, and here is the crazy part, there is no rehabilitation going on. Whe... read more
Right now I am beyond furious! My mother was admitted on Friday August 27 (2021), I have heard nothing from the doctor, nurse or rehab. I have been trying to call but all I get is a busy signal and then my phone is cut off...no voice mail or email options given. I need to know how she is doing. She has been there a week. I am still clueless about how she is doing. I live in VA, I will be driving up after Labor Day and confronting them if I don't get a response before I arrive. I am NOT leaving until I have answers! I may hav... read more
Business response:
Dear Pauline - your message has been passed along to the team at Autumn View. Currently, we're experiencing a system-wide outage of our phone lines due to the storms. Windstream is currently rerouting the phone lines. Thank you for your patience.
Frequently asked questions about Autumn View Health Care Facility
How is Autumn View Health Care Facility rated?
Autumn View Health Care Facility has a 4.1 star rating with 432 reviews.
When is Autumn View Health Care Facility open?
Autumn View Health Care Facility is open now. It will close at 8:00 p.m.