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Azalea Trails Assisted Living and Memory Care
- Assisted Living Facilities
- Tyler, TX
About this business
Location details
5550 Old Jacksonville Hwy, Tyler, TX, 75703, United States
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5's across the board! When you walk in the door it is beautiful and open area. Very welcoming and feels like you are at someone's home or hotel lobby all rolled up in one. All of the common areas are inviting. Plenty of areas inside and out to relax and visit. It is so clean and the staff are all friendly and professional.
They were understaffed but a few staff members were very attentive and understood the needs of seniors. Since the nursing staff was inadequate, hospice nurse was brought in to provide services. I wish we had known sooner about hospice support for people with dementia.
5 for all categories. What we like the most about Azalea Trails is the friendliness of the staff and the cleanliness of the community. Yes, I would recommend this community to other families, without, question!
Business response:
Thank you so much for taking the time to leave this review for Azalea Trails Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated. Thanks.
The transition to memory care had some high and low points. Staff were friendly and listened to our concerns but staff did not appear to have additional training or information from administration about my mom’s specific needs. My mom has many challenges and staff are learning how to help her the best they can. Clothing and items have been misplaced therefore we have learned not to provide things that are costly. The nurse communicates frequently with family making us aware of challenges and mishaps.
Business response:
Hello Holly, Thank you for sharing your experience at our community. Our professional staff aim to provide high quality care to all our residents. We would like to look into this further. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com.
My loved one was previously a resident at Azalea Trails Assisted Living and Memory Care and the overall experience was great. They cared and addressed any problems that we had professionally and quickly. I would recommend Azalea Trails to others.
Business response:
Hi there, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Azalea Trails Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.
The facility is super nice. The rooms are just the right size for what we needed. All of the staff has been wonderful with my Dad as well as the other residents. We are very pleased.
Business response:
Thank you so much for taking the time to leave this review for Azalea Trails Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated. Thanks Melinda.
It's a very nice place..Care for the residents are very good. My only comment is my parents didn't have a welcoming as promised..we dealt with [name removed] and she is no longer there..They did not get a tour or understand some of the activities. And when the bus took them places...other than that, it was no issues.
Business response:
Hi John, Thank you for your kind review.
The Azalea community is very open , accessible and friendly. Always have someone available on short notice if a need arises. Staff turnover can be difficult for those in memory care , but the current staff seems very competent and motivated to improve the lives of the residents.
Business response:
Hi there, We are happy to hear our staff are providing a friendly and warm environment for you. Thank you for taking time to share your experience.
We loved them. But too expensive. Dad got sick and they increased his care to over [name removed] a month. That is too much for average person an should not be allowed. Increased price on us. Not acceptable. We really liked azalea trails at first. But they just kept uping our level of care. I would definitely choose a place with one price for all levels
Business response:
Hello, We are sorry you feel that way. We pride ourselves on providing high quality care and feedback like this helps us improve. We would like to learn more about your concerns. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you.
Frequently asked questions about Azalea Trails Assisted Living and Memory Care
How is Azalea Trails Assisted Living and Memory Care rated?
Azalea Trails Assisted Living and Memory Care has a 4.6 star rating with 156 reviews.
When is Azalea Trails Assisted Living and Memory Care open?
Azalea Trails Assisted Living and Memory Care is open now. It is open 24/7.