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Bel Furniture Katy Showroom
- Furniture Stores
- Katy, TX
About this business
Location details
28480 W Ten Blvd., Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The service at Bel warehouse is horrible. Whenever I called they always put me on busy mode. They hung up on me when I was not finished yet.
We were told a delivery date, which is today. However, when we called to verify a time range for delivery today we were told it would be a date much later than we agreed. We needed recliners to recover from a surgery we are having, and now they wont be delivered until after that surgical date. We are beyond disappointed, that a floor model couch won't be available for the reason we purchased them. To say we feel as though we wasted our time and money is an understatement.
Hello, Back on July 8, 2020.... I bought a king Bedroom set and I added a night stands. At the time the salesman inform me the was on back order until the July 20, 2020, so the delivery it was scheduled on July 24, 2020. On July 23, 2020 I received a phone call tell me that the 2 night stands are not going to be delivered for tomorrow, because they did not come. The next day I received the king bedroom set with out the 2 night stands. Plus the king bed had a damaged on the Right rail.....and one of the handle on the dres... read more
we were told 10 minute wait .. we waited 25 minutes went back inside. then she told us we have to wait another 10 minutes . we needed up waiting 45 minutes for furniture pick up. unacceptable
UPDATE: TERRIBLE SERVICE... I completed my quarantine and called to schedule my delivery to find out they gave my furniture away. They called me and told me they would have it, all I needed to do was call and reschedule my delivery. They are TOTALLY INCOMPETENT! They don't have to worry about me making another purchase with them! I'll never purchase from this company again... I'm actually debating cancelling my order altogether and go elsewhere. I called them to let them know I tested positive for Covid-19 and asked them ... read more
We bought furniture on Sunday and the lady who helped us was very nice and helpful. We decided to do Self pickup but we decided to wait until the weekend. Tuesday : I had a quick question so I call their number and I'm calling for the last 3 hours and no one answers. What kind of company is this. Someone finally answers and says hold on please and doesn't even let me speak. Now I'm starting to worry and I start to read all the bad reviews on here about delivery and self pickup! I hope when we go pick up our furniture every... read more
Business response:
Jess, I am sorry to hear about your experience trying to contact our Customer Service department. We have been experiencing a higher than normal volume of calls into out Customer Service center inquiring about delivery availability and general questions about product. I would suggest contacting any of our Showrooms to assist you with your question. Customer Service is very important to us and we are here to help you.
Terrible...terrible...terrible!!! Came to pick up one item today from their warehouse today. I've been waiting for over 2 and a half hours!! For one item!!! So ridiculous!!!!
My husband and I went to get furniture on a Sunday. We worked with a very nice sales person who ensured our furniture would be delivered on 5/29. She stated she would contact the delivery department on Monday to set it up. We paid and anticipated the arrival of our furniture. We are at delivery day 5/29 and we have not received a phone call, text or anything. We called and now they are saying, we can't help you because there is no delivery in the system and we don't deliver to your address. I have called the store multiple t... read more
I DO NOT RECOMMEND GOING TO THE WAREHOUSE AND PICKING UP YOUR PURCHASES!!!! I beyond upset the lack of professionalism and extreme rudeness from the employees of the Katy 28450 Commerce Parkway location. I purchased an item online and also purchased $99 delivery fee. I spoke with Sara the first time and not only was her delivery in customer service was very rude, she started arguing with me and pretty much gave me an ultimatum of which day to pick either a Friday or Saturday of my delivery. There are different ways and frie... read more
Frequently asked questions about Bel Furniture Katy Showroom
How is Bel Furniture Katy Showroom rated?
Bel Furniture Katy Showroom has a 4.6 star rating with 3,900 reviews.
When is Bel Furniture Katy Showroom open?
Bel Furniture Katy Showroom is open now. It will close at 9:00 p.m.