Bel Furniture Katy Showroom

Chris S. 

on Yelp

a year ago

What can I say? If I could give no stars I would. Bel Furniture Review - A Complete Disaster from Day One My experience with Bel Furniture has been nothing short of a nightmare--from the moment we walked into the store to the present day, where we're still waiting on a couch that was supposed to be here two months ago. I feel obligated to share this in detail so that others can avoid the frustration and disrespect we've endured. On February 6th, 2025, my family and I visited Bel Furniture to replace our old sectional unde... read more

Avery M. 

on Yelp

2 years ago

If you're looking for cheap furniture and bad customer service this is the spot for you. I canceled my order over a month ago and still haven't received my refund. 

Phyllis D. 

on Yelp

2 years ago

Sales service was great .... Delivery service is HORRIBLE!!! The same experience that I had in 2008 with them when I swore I'd never shop there again is same delivery experience that I've had with them this week. Never again! 

Erica W. 

on Yelp

3 years ago

The worst furniture store I ever went to since moving to Texas. I bought items even was told o can buy a hook just for a dam mirror most furniture stores wouldn't even care about just giving it to you. I even was told I had to buy ok that's fine no one seem to know what was the problem but the mean as manager stated they couldn't sale it to me even after I called prior and was told I can. They horrible I should of pay attention to all the reviews. They seem nice until you spend your money. Katy location.....count your days 

Gemini B. 

on Yelp

3 years ago

I bought my furniture new. it was delivered 12/10/22 and my frame to my bed is cracked down the middle today 12/17/22. They delivered and set it up!!! I work nights and now have to sleep on the floor until they can get someone to fix my bed!!! Less than 1 week later and the furniture is damaged. Unbelievable!!! 

Joseph E. 

on Yelp

3 years ago

Purchased a complete living room suit plus the extra warranties and protection. This is a SCAM they give you a number that no one will answer. The website no one will return an email. This is money wasted and a crooked deal. Don't fall for it and waste hundreds of dollars for something they don't honor or service. 

Hailey S. 

on Yelp

4 years ago

Completely rude incompetent staff. You won't get the right color furniture. If they make a mistake they don't care, you fix it yourself. They will take no ownership, will not apologize, and will not compensate for your time in regards to their mistake. I'd LOVE to hear from a manager, but highly doubt they will care enough to call. 

Pratik T. 

on Yelp

4 years ago

Very bad customer service practice.!! We went to this store and before that the one in San Antonio. We were told that they can deliver and set up furniture in Austin suburbs. We confirmed the date with the store manager on which day they can deliver, as they can come once in each month to deliver furniture in Austin. Only confirming the delivery date [which was 50 days in future] we started selecting the furniture. We went ahead and bought furniture for entire single family home, so we don't need to go back and forth and v... read more

Cristina N. 

on Yelp

4 years ago

Order loft and mattress 2 weeks ago. Monday this week I received a call that delivery would be Wednesday and it was confirmed all items were in. This morning day of delivery mattress is no where to be found. I had to fight with them to make them put a replacement until the one we ordered is found. I will be calling the store at 10 to speak to a supervisor and .are it clear we are unhappy and that this is not acceptable and make them give a great discount or mattress be free. Something will happen because this is not w... read more