Bernie & Phyl's Furniture

rita c. 

on BBB

9 years ago

Bernie & Phyl do not care about unhappy customers. I will never make another purchase from them. I purchased a mattress set from them on 7/23/17 in the amount of $745.00. on 7/24/17 I called their corporate office and left a message for the general manager, nick p********** to call me. never called me. on 7/26/17, I left another message for him to call me. he never called me back. on 7/27/17 I called the corporate office and asked for nick p*********** email address. I emailed him and he has not responded. 

rita c. 

on BBB

9 years ago

Bernie & Phyl do not care about unhappy customers. I will never make another purchase from them. I purchased a mattress set from them on 7/23/17 in the amount of $745.00. on 7/24/17 I called their corporate office and left a message for the general manager, nick p********** to call me. never called me. on 7/26/17, I left another message for him to call me. he never called me back. on 7/27/17 I called the corporate office and asked for nick p*********** email address. I emailed him and he has not responded. 

Leigh Ann A. 

on BBB

9 years ago

This has been the worst experience I have ever had with Bernie & Phyl's. We had ordered a leather couch on March 5, 2017 and was told it would be 10-12 weeks until we recieve it. We have called numerous times and every time they add on another week. Today I finally canceled the paid order. The best part is even today the could not give me any information on the status of the couch. Why sell a product you can't guarantee? They don't even have it! I will defiantly share my experience with my family and colleges. 

Leigh Ann A. 

on BBB

9 years ago

This has been the worst experience I have ever had with Bernie & Phyl's. We had ordered a leather couch on March 5, 2017 and was told it would be 10-12 weeks until we recieve it. We have called numerous times and every time they add on another week. Today I finally canceled the paid order. The best part is even today the could not give me any information on the status of the couch. Why sell a product you can't guarantee? They don't even have it! I will defiantly share my experience with my family and colleges. 

Peter L. 

on BBB

9 years ago

Don’t ever buy anything from this store. We paid over 3K for a new sectional couch with recliners and a 3 year warranty. Couch started falling apart within a year. They came out to look in January and we were informed all parts need to be ordered from China and would take around 12 weeks. 12 weeks has come and gone and still nothing. It’s impossible to get updates from the service number and we’re stuck with two recliners that don’t work and a couch that is literally falling apart. They sell junk and their customer service i... read more

Peter L. 

on BBB

9 years ago

Don’t ever buy anything from this store. We paid over 3K for a new sectional couch with recliners and a 3 year warranty. Couch started falling apart within a year. They came out to look in January and we were informed all parts need to be ordered from China and would take around 12 weeks. 12 weeks has come and gone and still nothing. It’s impossible to get updates from the service number and we’re stuck with two recliners that don’t work and a couch that is literally falling apart. They sell junk and their customer service i... read more

Bryan D. 

on BBB

9 years ago

Quality of sofa was poor and when trying to file claim on protection plan, was told it wasn't covered. Despite, the plan explicitly stating it covered what I was claiming. 

Bryan D. 

on BBB

9 years ago

Quality of sofa was poor and when trying to file claim on protection plan, was told it wasn't covered. Despite, the plan explicitly stating it covered what I was claiming.