Bernie & Phyl's Furniture

John C 

on BBB

6 years ago

we bought a double electric recliner sofa and swivel rocker chair in Sept (?11?). Noone used one of the recliners until Nov 1, 2018. When I pressed the recline button we heard a metal mashing sound and a snap. The recliner mechanism broke on its FIRST USE .... Nov 2, 2018 called B&P company where we bought furniture, Few days later a "tech" showed up and checked out damage. He said they'd send away for the piece, as it just broke apart when started. So our broken LIVING ROOM sofa was broken thru Thanksgiving, Christmas, New ... read more

Carol Larkin 

on BBB

6 years ago

I purchased a living room set from Bernie and Phyl’s In December 2015 and also purchased a five year protection plan and was told Furniture would be covered for five years. My recliner now just under 3 years old is falling apart and when I called for service I was told the chair has a limited one year manufacturers warranty and I would have to pay if their tech came out. I called the corporate office and I was told the same thing and employee was rude to me and told me all stores have a limited liability policy. I told her I... read more

Carol Larkin 

on BBB

6 years ago

I purchased a living room set from Bernie and Phyl’s In December 2015 and also purchased a five year protection plan and was told Furniture would be covered for five years. My recliner now just under 3 years old is falling apart and when I called for service I was told the chair has a limited one year manufacturers warranty and I would have to pay if their tech came out. I called the corporate office and I was told the same thing and employee was rude to me and told me all stores have a limited liability policy. I told her I... read more

54 Smithville Road 

on BBB

6 years ago

Bernie and Phyl's is not a good place to buy products nor do they value their customers. We purchased three separate items. Dresser/night stand, adjustable bed base and waterproof cover for a queen size tempurpedic mattress. The dresser was fine; the nightstand has a drawer that sticks. Not big deal, I can live with that. They delivered the adjustable bed and didn't work. They didn't even care and basically said, oh well, we will deliver a new one in 3 weeks. Didn’t even phase them that we were upset or questioning the quali... read more

54 Smithville Road 

on BBB

6 years ago

Bernie and Phyl's is not a good place to buy products nor do they value their customers. We purchased three separate items. Dresser/night stand, adjustable bed base and waterproof cover for a queen size tempurpedic mattress. The dresser was fine; the nightstand has a drawer that sticks. Not big deal, I can live with that. They delivered the adjustable bed and didn't work. They didn't even care and basically said, oh well, we will deliver a new one in 3 weeks. Didn’t even phase them that we were upset or questioning the quali... read more

MN 

on BBB

6 years ago

Worst customer service on corporate level; miscommunication all round; mocking with no accountability. .. service warrant-tell you that you will be left with no furniture in your home because the manufacturer is in China couldn’t send the correct piece. So in turn let’s inconvenience the customer. Never buying again ; an inconvenience that has been since June 2018.. 3 months .. didn’t want to leave a star but had two 

MN 

on BBB

6 years ago

Worst customer service on corporate level; miscommunication all round; mocking with no accountability. .. service warrant-tell you that you will be left with no furniture in your home because the manufacturer is in China couldn’t send the correct piece. So in turn let’s inconvenience the customer. Never buying again ; an inconvenience that has been since June 2018.. 3 months .. didn’t want to leave a star but had two 

Matthew S 

on BBB

6 years ago

Nashua- “No credit need” posted in front of the store entrance. Was told different stories by multiple sales people. Was asked to provide my checking acct info (prior to making my deposit) and was then approved for a small amount, following the salesman explaining that I was “already approved” for a larger purchase, and that there would be no credit inquiry. Due to not yet making my deposit, I was charged an overdraft fee, on top of a $40 “approval fee” that was undisclosed. Also found out ( at customer service) that they di... read more

Matthew S 

on BBB

6 years ago

Nashua- “No credit need” posted in front of the store entrance. Was told different stories by multiple sales people. Was asked to provide my checking acct info (prior to making my deposit) and was then approved for a small amount, following the salesman explaining that I was “already approved” for a larger purchase, and that there would be no credit inquiry. Due to not yet making my deposit, I was charged an overdraft fee, on top of a $40 “approval fee” that was undisclosed. Also found out ( at customer service) that they di... read more