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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a living room set from Bernie and Phyl’s In December 2015 and also purchased a five year protection plan and was told Furniture would be covered for five years. My recliner now just under 3 years old is falling apart and when I called for service I was told the chair has a limited one year manufacturers warranty and I would have to pay if their tech came out. I called the corporate office and I was told the same thing and employee was rude to me and told me all stores have a limited liability policy. I told her I... read more
I purchased a living room set from Bernie and Phyl’s In December 2015 and also purchased a five year protection plan and was told Furniture would be covered for five years. My recliner now just under 3 years old is falling apart and when I called for service I was told the chair has a limited one year manufacturers warranty and I would have to pay if their tech came out. I called the corporate office and I was told the same thing and employee was rude to me and told me all stores have a limited liability policy. I told her I... read more
Bernie and Phyl's is not a good place to buy products nor do they value their customers. We purchased three separate items. Dresser/night stand, adjustable bed base and waterproof cover for a queen size tempurpedic mattress. The dresser was fine; the nightstand has a drawer that sticks. Not big deal, I can live with that. They delivered the adjustable bed and didn't work. They didn't even care and basically said, oh well, we will deliver a new one in 3 weeks. Didn’t even phase them that we were upset or questioning the quali... read more
Business response:
We certainly apolgoize for any trouble. At the time of delivery it was reported that the foundation did not work. We had keyed for the foundation to be replaced. Unfortunately it was no instock. As soon as it was available we scheduled for it to be replaced, and that was 2 weeks later. I understand the frustration there. The mattress pad is a product that comes with a warranty protecting both the mattress pad and the mattress. That warranty is administered by the manufacturer.
Bernie and Phyl's is not a good place to buy products nor do they value their customers. We purchased three separate items. Dresser/night stand, adjustable bed base and waterproof cover for a queen size tempurpedic mattress. The dresser was fine; the nightstand has a drawer that sticks. Not big deal, I can live with that. They delivered the adjustable bed and didn't work. They didn't even care and basically said, oh well, we will deliver a new one in 3 weeks. Didn’t even phase them that we were upset or questioning the quali... read more
Business response:
We certainly apolgoize for any trouble. At the time of delivery it was reported that the foundation did not work. We had keyed for the foundation to be replaced. Unfortunately it was no instock. As soon as it was available we scheduled for it to be replaced, and that was 2 weeks later. I understand the frustration there. The mattress pad is a product that comes with a warranty protecting both the mattress pad and the mattress. That warranty is administered by the manufacturer.
Worst customer service on corporate level; miscommunication all round; mocking with no accountability. .. service warrant-tell you that you will be left with no furniture in your home because the manufacturer is in China couldn’t send the correct piece. So in turn let’s inconvenience the customer. Never buying again ; an inconvenience that has been since June 2018.. 3 months .. didn’t want to leave a star but had two
Business response:
We have the part to complete the repair for the customer. The repair would require that we bring the piece in to be repaired in the shop. The customer decided not to schedule the repair.
Worst customer service on corporate level; miscommunication all round; mocking with no accountability. .. service warrant-tell you that you will be left with no furniture in your home because the manufacturer is in China couldn’t send the correct piece. So in turn let’s inconvenience the customer. Never buying again ; an inconvenience that has been since June 2018.. 3 months .. didn’t want to leave a star but had two
Business response:
We have the part to complete the repair for the customer. The repair would require that we bring the piece in to be repaired in the shop. The customer decided not to schedule the repair.
Nashua- “No credit need” posted in front of the store entrance. Was told different stories by multiple sales people. Was asked to provide my checking acct info (prior to making my deposit) and was then approved for a small amount, following the salesman explaining that I was “already approved” for a larger purchase, and that there would be no credit inquiry. Due to not yet making my deposit, I was charged an overdraft fee, on top of a $40 “approval fee” that was undisclosed. Also found out ( at customer service) that they di... read more
Business response:
********* is a No Credit needed finance program as stated in the ********* signage throughout the showroom and in it’s literature. No credit needed programs are not the same as no credit check programs. When applying for credit, the customer must provide a debit card and checking account, and a $40 temporary hold is placed on the account to confirm it is viable for the program. There was some confusion on the customer’s part while in the showroom regarding the hold and program. The store Manager met with the customer at the ... read more
Nashua- “No credit need” posted in front of the store entrance. Was told different stories by multiple sales people. Was asked to provide my checking acct info (prior to making my deposit) and was then approved for a small amount, following the salesman explaining that I was “already approved” for a larger purchase, and that there would be no credit inquiry. Due to not yet making my deposit, I was charged an overdraft fee, on top of a $40 “approval fee” that was undisclosed. Also found out ( at customer service) that they di... read more
Business response:
********* is a No Credit needed finance program as stated in the ********* signage throughout the showroom and in it’s literature. No credit needed programs are not the same as no credit check programs. When applying for credit, the customer must provide a debit card and checking account, and a $40 temporary hold is placed on the account to confirm it is viable for the program. There was some confusion on the customer’s part while in the showroom regarding the hold and program. The store Manager met with the customer at the ... read more
Bernie and Phyl's....what a rip off. They took my money for a custom upholstered chair. They ordered it. They called me to say it would be ready for pick up in their Nashua store on September 24th, 2018. I called this morning, September 29th, as it says call before pick up. Guess what....it's not there. Andrew, who is clearly new, said, the form says it will be there on October 1st. I say...you guys called me, to say it would be there on the 24th...he says, oh yes, it says it would be here on the 29th, I don't know why they ... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 543 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.