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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a sectional costing over $1500 in December 2016. Within the year I saw one side of the sectional break and I called customer service to get this fixed as it was still in warranty. The customer service representative came in and put in an order for a repair. It took 5 weeks for the replacement part to come and after that I scheduled them to pick it up. Since both my wife and I work, and they do pick up in my area only on Tuesday, wednesday and Thursday, I requested them to come pick it up between 7 - 10AM. But the... read more
I purchased a sectional costing over $1500 in December 2016. Within the year I saw one side of the sectional break and I called customer service to get this fixed as it was still in warranty. The customer service representative came in and put in an order for a repair. It took 5 weeks for the replacement part to come and after that I scheduled them to pick it up. Since both my wife and I work, and they do pick up in my area only on Tuesday, wednesday and Thursday, I requested them to come pick it up between 7 - 10AM. But the... read more
The customer service here is HORRIFIC. every time i call i get a different answer I waited over 5 weeks for a couch, then the delivery people scratched my hardwood floor because of there lack of detail that a screw went through the foot that they put on the bottom.. I have waited 3 weeks to date to have someone come assess the damage. Please save your money and never shop here. I am still waiting......NO STARS
The customer service here is HORRIFIC. every time i call i get a different answer I waited over 5 weeks for a couch, then the delivery people scratched my hardwood floor because of there lack of detail that a screw went through the foot that they put on the bottom.. I have waited 3 weeks to date to have someone come assess the damage. Please save your money and never shop here. I am still waiting......NO STARS
I purchased a dining set on 5-18-14, this was a replacement set on a previous set that was also defective that I purchase through Bernie & Phyl's and I was given a full refund to purchase a new set. I also purchased the extended 5 year warranty with this new dining set. I had family over on Thanksgiving and I discovered cracking and bubbling of the veneer finish which is covered in the extended warranty. I called customer service and notified them of what I had found within the 5 days that I noticed the defects. A technician... read more
I purchased a dining set on 5-18-14, this was a replacement set on a previous set that was also defective that I purchase through Bernie & Phyl's and I was given a full refund to purchase a new set. I also purchased the extended 5 year warranty with this new dining set. I had family over on Thanksgiving and I discovered cracking and bubbling of the veneer finish which is covered in the extended warranty. I called customer service and notified them of what I had found within the 5 days that I noticed the defects. A technician... read more
Bernie and Phy’s has some of the worst customer service I’ve ever experienced. I had spent over $1000.00 on a mattress, box spring and sleigh bed in the Braintree store. I arranged for it all to be delivered on Saturday Oct 7. Two days before delivery I get the reminder call from them saying the delivery will be at my home Saturday between 7am & 11am. Saturday comes around, I’m up early and I’m excited knowing my new furniture is on the way. I wait and wait and wait and wait but my order never arrives. At 11:30 I called Bern... read more
Bernie and Phy’s has some of the worst customer service I’ve ever experienced. I had spent over $1000.00 on a mattress, box spring and sleigh bed in the Braintree store. I arranged for it all to be delivered on Saturday Oct 7. Two days before delivery I get the reminder call from them saying the delivery will be at my home Saturday between 7am & 11am. Saturday comes around, I’m up early and I’m excited knowing my new furniture is on the way. I wait and wait and wait and wait but my order never arrives. At 11:30 I called Bern... read more
I have never given a review on any purchase but could not sit back and not do so for this purchase. This is in reference to a purchase from the Nashua NH store. This was the worst experience that I have had with delivery ad service, The sales process was great. The representative was attentive to my needs and great follow through, She is an asset to this company. The company is lucky to have her working for them. My experience since the purchase experience has been sliding down hill rapidly. My furniture was delivered, the d... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 526 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.