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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service here is HORRIFIC. every time i call i get a different answer I waited over 5 weeks for a couch, then the delivery people scratched my hardwood floor because of there lack of detail that a screw went through the foot that they put on the bottom.. I have waited 3 weeks to date to have someone come assess the damage. Please save your money and never shop here. I am still waiting......NO STARS
The customer service here is HORRIFIC. every time i call i get a different answer I waited over 5 weeks for a couch, then the delivery people scratched my hardwood floor because of there lack of detail that a screw went through the foot that they put on the bottom.. I have waited 3 weeks to date to have someone come assess the damage. Please save your money and never shop here. I am still waiting......NO STARS
I purchased a dining set on 5-18-14, this was a replacement set on a previous set that was also defective that I purchase through Bernie & Phyl's and I was given a full refund to purchase a new set. I also purchased the extended 5 year warranty with this new dining set. I had family over on Thanksgiving and I discovered cracking and bubbling of the veneer finish which is covered in the extended warranty. I called customer service and notified them of what I had found within the 5 days that I noticed the defects. A technician... read more
I purchased a dining set on 5-18-14, this was a replacement set on a previous set that was also defective that I purchase through Bernie & Phyl's and I was given a full refund to purchase a new set. I also purchased the extended 5 year warranty with this new dining set. I had family over on Thanksgiving and I discovered cracking and bubbling of the veneer finish which is covered in the extended warranty. I called customer service and notified them of what I had found within the 5 days that I noticed the defects. A technician... read more
Bernie and Phy’s has some of the worst customer service I’ve ever experienced. I had spent over $1000.00 on a mattress, box spring and sleigh bed in the Braintree store. I arranged for it all to be delivered on Saturday Oct 7. Two days before delivery I get the reminder call from them saying the delivery will be at my home Saturday between 7am & 11am. Saturday comes around, I’m up early and I’m excited knowing my new furniture is on the way. I wait and wait and wait and wait but my order never arrives. At 11:30 I called Bern... read more
Bernie and Phy’s has some of the worst customer service I’ve ever experienced. I had spent over $1000.00 on a mattress, box spring and sleigh bed in the Braintree store. I arranged for it all to be delivered on Saturday Oct 7. Two days before delivery I get the reminder call from them saying the delivery will be at my home Saturday between 7am & 11am. Saturday comes around, I’m up early and I’m excited knowing my new furniture is on the way. I wait and wait and wait and wait but my order never arrives. At 11:30 I called Bern... read more
I have never given a review on any purchase but could not sit back and not do so for this purchase. This is in reference to a purchase from the Nashua NH store. This was the worst experience that I have had with delivery ad service, The sales process was great. The representative was attentive to my needs and great follow through, She is an asset to this company. The company is lucky to have her working for them. My experience since the purchase experience has been sliding down hill rapidly. My furniture was delivered, the d... read more
I have never given a review on any purchase but could not sit back and not do so for this purchase. This is in reference to a purchase from the Nashua NH store. This was the worst experience that I have had with delivery ad service, The sales process was great. The representative was attentive to my needs and great follow through, She is an asset to this company. The company is lucky to have her working for them. My experience since the purchase experience has been sliding down hill rapidly. My furniture was delivered, the d... read more
We purchased a large 3 piece bonded leather reclining sectional 6 years ago from Bernie & Phyls. 5 years in, it started to peel, just out of our warranty protection period. I called them, and they told me there was nothing they could do. They then referred me to an upholstery repair guy in Massachusetts, who told me he "doesn't touch the stuff"!!!! We feel completely cheated.
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.