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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Last August I purchased a few items from the Bernie and Phyls Saugus store. Most of the items were fine; however, the sofa has been nothing but a problem: first it was something wrong with the frame, then the cushions got really soft to the point that we feel the frame when we seat on it. We waited 2 months just to have the bottom cushions delivered today. In the meantime one of the arms developed a dent in it. We had the service person come to our place 3 times and we haven't even had the sofa for 1 year. Today the service ... read more
Business response:
The sofa is under warranty and that warranty is a service warranty not a replacement warranty. We would repair the sofa, however since the customer is moving out of the area we did offer a one time courtesy to replace the sofa. In replacing the sofa, the customer can choose to get the same sofa, or select a different one. Either option is available.
Last August I purchased a few items from the Bernie and Phyls Saugus store. Most of the items were fine; however, the sofa has been nothing but a problem: first it was something wrong with the frame, then the cushions got really soft to the point that we feel the frame when we seat on it. We waited 2 months just to have the bottom cushions delivered today. In the meantime one of the arms developed a dent in it. We had the service person come to our place 3 times and we haven't even had the sofa for 1 year. Today the service ... read more
Business response:
The sofa is under warranty and that warranty is a service warranty not a replacement warranty. We would repair the sofa, however since the customer is moving out of the area we did offer a one time courtesy to replace the sofa. In replacing the sofa, the customer can choose to get the same sofa, or select a different one. Either option is available.
Pushy sales person (Dee) said competition was crap when it was clearly better quality than ******* *********I was looking at (** has low rating), she was saying ** was the best quality! Old tired sales tactic. I was ready to purchase a couch that would have lasted 5 years maybe, and I asked for a 8% discount. Manager came in, said no discount possible, left, I walked out, then looked at reviews back home and I am glad I dodged the bullet. Don't fall for it, look online first, know what you are buying.
I bought a *********** Mattresses from Bernie & Phyl's that was about $1800+ dollars. I went there to get a reasonable comfortable bed due to back pain. The sales man got me into a bed that was way out of my budget, but that it would really help me. I was so desperate for a comfortable bed that I paid for it. He had mentioned that if the bed was not working out that I could trade it in for another bed as long as I paid $200 dollars as a return fee. The bed had the protection sheet on it . After months my wife and I could not... read more
I bought a *********** Mattresses from Bernie & Phyl's that was about $1800+ dollars. I went there to get a reasonable comfortable bed due to back pain. The sales man got me into a bed that was way out of my budget, but that it would really help me. I was so desperate for a comfortable bed that I paid for it. He had mentioned that if the bed was not working out that I could trade it in for another bed as long as I paid $200 dollars as a return fee. The bed had the protection sheet on it . After months my wife and I could not... read more
Pushy sales person (Dee) said competition was crap when it was clearly better quality than ******* *********I was looking at (** has low rating), she was saying ** was the best quality! Old tired sales tactic. I was ready to purchase a couch that would have lasted 5 years maybe, and I asked for a 8% discount. Manager came in, said no discount possible, left, I walked out, then looked at reviews back home and I am glad I dodged the bullet. Don't fall for it, look online first, know what you are buying.
I purchased a sectional costing over $1500 in December 2016. Within the year I saw one side of the sectional break and I called customer service to get this fixed as it was still in warranty. The customer service representative came in and put in an order for a repair. It took 5 weeks for the replacement part to come and after that I scheduled them to pick it up. Since both my wife and I work, and they do pick up in my area only on Tuesday, wednesday and Thursday, I requested them to come pick it up between 7 - 10AM. But the... read more
I purchased a sectional costing over $1500 in December 2016. Within the year I saw one side of the sectional break and I called customer service to get this fixed as it was still in warranty. The customer service representative came in and put in an order for a repair. It took 5 weeks for the replacement part to come and after that I scheduled them to pick it up. Since both my wife and I work, and they do pick up in my area only on Tuesday, wednesday and Thursday, I requested them to come pick it up between 7 - 10AM. But the... read more
The customer service here is HORRIFIC. every time i call i get a different answer I waited over 5 weeks for a couch, then the delivery people scratched my hardwood floor because of there lack of detail that a screw went through the foot that they put on the bottom.. I have waited 3 weeks to date to have someone come assess the damage. Please save your money and never shop here. I am still waiting......NO STARS
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 543 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.